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Sainsburys Bank: Car Insurance reviews

Name: Car Insurance
Rating: 1.63 (155 reviews)

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1.53

Based on 155 reviews, last reviewed 3rd Dec 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

12%

77%

Latest highest rating:

5

Easy and professional experience Easy and professional experience Reviewed on: 8th October 2024

Latest lowest rating:

1

Go elsewhere - not a credit to the Sainsbury brand. Whilst their pricing is competitive, they seem to have almost no one available to answer simple queries. I had an issue confirming NCB's with them and... Read more Reviewed on: 3rd December 2024

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About this product

Are you looking for a new car insurance provider? Make an informed decision by checking out the Sainsbury’s Bank car insurance reviews on Smart Money People. Our reviews are left by genuine Sainsbury’s Bank customers, to help you shop with confidence.

Sainsbury’s Bank was founded in 1997, providing a variety of banking services, as well as insurance policies for home, pets, travel, life and cars. Sainsbury’s Nectar Card holders can obtain an extra discount on their policies.

What’s important to you in a car insurance policy? Perhaps you want some additional add-ons, like breakdown and courtesy car cover. Or maybe you simply need the highest level of cover for the lowest cost? Do you require cover for your child’s car seat or cover for driving in Europe? Whatever your situation, check out the Sainsbury’s Bank car insurance reviews on Smart Money People to see how genuine customers have rated their policies.

Have you taken out a car insurance policy with Sainsbury’s Bank? Leave an honest review to help other drivers find their perfect policy. Did you have to make a claim on your policy, and if so, how well was it dealt with? Did you choose any additional add-ons, and were they worth the money? Whether good or bad, leave a Sainsbury’s Bank car insurance review on Smart Money People today. Together, we can increase trust and transparency in financial services.

Sainsburys Bank Car Insurance reviews (155)

Review of the Sainsburys Bank, Car Insurance:

Easy and professional experience

Easy and professional experience Reviewed on: 8th October 2024

Very high admin fees, and uselss website

Very high admin fees. The option to cancel one's car insurance online that does not work and forces you to call and then they charge you £55, even if you cancel because you do not possess the car anymore. It is simply ridiculous. Reviewed on: 15th November 2021

Rubbish

Didnt cancel my renewal after I called up two weeks ago to cancel it! Not open on weekends so have to call weekdays when busy at work! Reviewed on: 13th November 2021

Don't waste your time!

This is the worst insureres I've dealt with. The customer service is shockingly bad if you even manage to get through to someone. The website is always down and the app is always faulty. Pointless if you actually need something! Reviewed on: 25th October 2021

Scam artists in disguise

Steer clear. No option of car being locked in a secure electronic access car park. Only offer road side, drive way or garage. Won't allow you to put garage because it's not yet happy to have you put roadside when it's not. Resulting in higher premium. Reviewed on: 21st October 2021

Tired stressed and confused

I chose Sainsbury's for my car insurance as it was the best option for my needs, but how I was so wrong. After someone drove into the back of my car I contacted them. The lady who drove into me asked that we went through insurance companies as she wouldn't be able to afford to replace bumpers on both cars. I phoned Sainsbury's to get the ball rolling and this has been a battle since day one. I was advised to take my car to a garage to get work assessed and did so straight away. 3 days later I was told that my car was a right off even though it was a cracked bumper, they told me I had to phone zenith to talk about next steps. Zenith then told me that it wasn't a right off and I had to send pictures of the damage to them, so I did. To be told another 5 days later it was a right off. They gave me the option of buying back the car, and because it has been in the family since new I decided that it would be the best option for me. I was then told by Sainsbury's that I needed to get another mot on the car and a engineers report to say it was fit for the road. Sainsbury's then paid me out, I had the work carried out on the car and got both MOT and engineers report which in total cost £450 including respray. As my insurance was just about to end I got an email from them the day before renewal saying I had to phone them to discuss my insurance. So I phoned again to be told that my car is regarded as a catagory s right off I can only get 3rd party insurance, I was not told before because if it had been brought up I would have gotten rid of the car. They then told me that they wouldn't insure me, which I wasn't to bothered about after been messed around with. Then after a frustrating call to be told that my no claims had been taken from me so trying to insure my car with other companies and they will only do 3rd party and it has doubled in price. I'm really not Happy. The lady who drove into me took responsibility for the accident, and I'm getting penalize for it. They said once the forms are filled in they will release my no claims but that can take up to 48 weeks. So now I'm stuck with a car that I can't insure because of the price. The crazy thing about it is if I hadn't contacted them I would have been driving with no insurance as they didn't inform me that I wasn't insured. I spent 5 and a half hours on hold on the first day trying to sort out what was happening with my car and some of the staff couldn't even find my policy. The amount of time I have spent phoning between Sainsbury's and zenith who is Sainsbury's underwriter is unbelievable, if you don't phone them nothing happens. I'm sorry Sainsbury's but I shop in your stores and I expect a standard but your car insurance solution is giving you a bad reputation. I would not recommend car insurance with you. Reviewed on: 16th October 2021

8 calls, 30 minutes waiting

After 8 calls and 30 minutes waiting each. Finally I can speech to them and cancel my policy. Thank god Reviewed on: 6th October 2021

cannot be contacted at alll

been trying since last Thursday to contact car insurance spent best part of 9 hotrs calling but keep getting cut off no email address to get you on this is the poorest custoimer service i have ever known Reviewed on: 21st September 2021

Bad customer service

Terrible customer service on phonelines. Very unhelpful. Was a few days outside my cooling off period and they wouldn’t reduce the fee from £50 to £25 as it would have been if I was in the cooling off period regardless of the fact I had been a customer for many years. Obviously don’t value customers. Reviewed on: 14th September 2021

Total shambles

Good god what an absolutely useless company customer service zero. Phone kept hanging up. Tookn3.5 hours to cancel a policy. Never use them now fit for purpose Reviewed on: 1st September 2021

Scam artists

Having eventually reached the end of my teather with this bunch of inept crooks, I decide to pay for the privilege of leaving them. Insurance paid for in advance as usual and left midway through a month so they actually owe me money but that is not the issue. Despite charging £45 to cancel, bought on by their awful customer service, oh the irony, they managed to take £88 from my account despite only paying £15/month so in addition to their rip off cancellation fee they must believe I owe them three months installments as well. Having been on hold for over an hour, I have been promised a call back to explain the charges on two occasions but not unsuprisingly, nothing. I have explained the situation to my bank and they are dealing with the matter for me. YOU HAVE BEEN WARNED! Reviewed on: 1st September 2021

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