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Sainsburys Bank: Car insurance reviews

Name: Car insurance
Rating: 2.61 (157 reviews)

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2.61

Based on 157 reviews, last reviewed 13th Aug 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

12%

77%

Latest highest rating:

5

No issues, good app. No issues, good app. Recommended. Reviewed on: 13th August 2026

Latest lowest rating:

1

Very bad experience I have with them. Very bad experience I have with them. Very rude customer service agents Reviewed on: 23rd December 2024

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About this product

If you’re a Nectar member, you’ll get a guaranteed discount on your Sainsbury’s Bank car insurance.

Sainsbury’s Bank car insurance is underwritten by a range of insurers, you’ll be told who the insurer is before you buy. You can choose between comprehensive and third-party cover depending on the protection you need.

Sainsbury’s Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sainsbury’s Bank before, you can also leave a review and share your experience.

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Sainsburys Bank Car insurance reviews (157)

Dreadful renewal/customer service.

Don't be taken in by a favorable initial quote. I just attempted to renew my motor insurance with Sainsbury's today. Unable to renew on-line (despite the on-hold phone blurb telling me I can!). Utterly impossible to get through to a living person. Attempted three times, holding for about an hour on each occasion). Dreadful; glad I wasn't wanting to make a claim. The actual 'contact us' phone line is only open Mon-Fri, 9.00 - 5.30; what kind of service is that from an insurance company? I've now changed to NFU; more expensive but you get what you pay for.....and it starts with someone answering the phone immediately. My advice is to stay away from Sainsbury's insurance. Reviewed on: 16th February 2022

Different Underwriter

I have had self renewing Sainsbury's Car Insurance for 17b years, and a couple of different cars. I can't use their Online Service, because it does not recognise the web reference I was given all those years ago. When I eventually got through on the phone, their operator said that I would have to contact esure , because they did not have details. My Certificate of Motor Insurance has a Sainsburys letterhead and address, which I pointed out,. Water off a duck's back. I contacted esure, who claimed to have no record of my insurance policy either. Now I'm not even sure I'm insured at all ! Do NOT use Sainsburys Car Insurance, their Customer Service is dreadful and I dread to think what would happen if I attempted to actually make a claim. "Nothing to do with us, Guv" springs to mind. AVOID. Reviewed on: 14th February 2022

Get customers to do the job of employees

I took out car insurance based on a cheap quote, I uploaded my no claims letter from my former insurer which clearly stated date of last accident. Then had a letter come through from Sainsburys saying this is insufficient, call Sainsburys or policy may be cancelled. Spent half a lunch hour on the phone to an automated machine, complete waste of my time listening to a machine trying to sell me life insurance as the company is under resourced and trying to get through to an advisor is a job in itself, a complete waste of my time. Would not be looking to renew. Why do sainsburys not have an email address I can use instead of waiting an hour to speak to an advisor about something I have already provided?! Reviewed on: 2nd February 2022

No compassion

Unfortunately I found myself in financial difficulty. Sainsburys Bank couldn't have cared less. All of my other creditors accepted my debt management plan, but Sainsburys didn't even reply to my correspondence. They've now sold my debt to a collection agency. Reviewed on: 27th January 2022

DD

What a rubbish company. Try phoning at least one on hold. When you get through to make a complaint they hang the phone up on you. Do not buy insurance this company Reviewed on: 25th January 2022

Criminal

I turned off auto renew but they still renewed my insurance. So far spent about 2 hours trying to speak to someone on the phone. Great way to spend my day off, thank you Sainsburys for stealing my money. Reviewed on: 7th January 2022

CAN NOT CONTACT

All i want is to let them know i wish to change my reg plate. Cant get in touch on a call ive spent 6hours + every day for 14 days straight trying to contact and not been sucessfull, and cant get in touch on live chat either Reviewed on: 6th January 2022

DO NOT USE

Awful company, awful customer service and unable to contact unless you want to be waiting for hours on the phone. Do not use! Reviewed on: 5th January 2022

Worst Company Ever

Absolutely appalling service - tried to cancel my elderly parents car insurance as they are no longer able to drive and have got rid of the car - took an absolute age to even speak to anyone at Sainsburys. Strongly urge you to not use this company. Reviewed on: 30th December 2021

Waiting for cancel refund

Well my experience has been ok then again I never had to claim. I just recently cancelled my insurance online, YES U CAN CANCEL ONLINE DESPITE THE COMMENTS, but what im not happy about is that we are on day 8 and still no refund in my account, youve already charged me £55 to cancel as i sold the car!!! Give me my money and stop holding it for interest!! Reviewed on: 20th December 2021

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