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Sarbjeet Mann

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Review of the Sainsburys Bank, Car insurance:

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Get customers to do the job of employees

I took out car insurance based on a cheap quote, I uploaded my no claims letter from my former insurer which clearly stated date of last accident. Then had a letter come through from Sainsburys saying this is insufficient, call Sainsburys or policy may be cancelled. Spent half a lunch hour on the phone to an automated machine, complete waste of my time listening to a machine trying to sell me life insurance as the company is under resourced and trying to get through to an advisor is a job in itself, a complete waste of my time. Would not be looking to renew. Why do sainsburys not have an email address I can use instead of waiting an hour to speak to an advisor about something I have already provided?! Reviewed on: 2nd February 2022

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