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Review of the Sainsburys Bank, Car insurance:

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Dreadful renewal/customer service.

Don't be taken in by a favorable initial quote. I just attempted to renew my motor insurance with Sainsbury's today. Unable to renew on-line (despite the on-hold phone blurb telling me I can!). Utterly impossible to get through to a living person. Attempted three times, holding for about an hour on each occasion). Dreadful; glad I wasn't wanting to make a claim. The actual 'contact us' phone line is only open Mon-Fri, 9.00 - 5.30; what kind of service is that from an insurance company? I've now changed to NFU; more expensive but you get what you pay for.....and it starts with someone answering the phone immediately. My advice is to stay away from Sainsbury's insurance. Reviewed on: 16th February 2022

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