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Santander: ISA reviews

Name: ISA
Rating: 3.25 (64 reviews)

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2.81

Based on 64 reviews, last reviewed 18th Nov 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

25%

13%

27%

Latest highest rating:

5

Opening the account was very straightforward. Opening the account was very straightforward.The Santander app has recently had a makeover and is now even more appealing and user friendly. Interest ... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

A huge mistake Since I was already a Santander customer I foolishly decided to invest a large lump sum in one of their stocks and shares ISAs at low to medium risk. ... Read more Reviewed on: 18th November 2024

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About this product

Santander ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Santander is really like. Oh, and if you have experience using a Santander ISA, you can write a review too. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

Santander ISA reviews (64)

Review of the Santander, ISA:

A huge mistake

Since I was already a Santander customer I foolishly decided to invest a large lump sum in one of their stocks and shares ISAs at low to medium risk. Since then I have watched the fund shed its value and sink to a level from which it has remained virtually static showing no signs of ever recovering. Why am I paying fees for this? Steer well clear. Reviewed on: 18th November 2024

Santander is so helpful

Santander has been so helpful I've taken up a lot of their time asking questions and they are fabulous. Reviewed on: 12th February 2017

Better interest rate on savings

So far the best bank for savers in my opinion and they also offer a friendly and excellent service. Reviewed on: 14th October 2016

123 account

Excellent customer service and very helpful call centre Reviewed on: 22nd September 2016

Santander esaver account, ideal for online banking

I already had a joint account with Santander and wanted to set up a savings account with them also for ease of transferring money online. I was saving for a house deposit so wanted to transfer a range of small and large amounts at a convenient time for myself. I was advised in branch by a helpful member of staff who recommended the esaver account, and they showed me which option to select online so I was able to go away and set this up online myself fairly quickly. There was no hurdles to jump through, no fiddly forms to sign. The whole process was straightforward and clear. Exactly what I wanted. There's also an option to turn off paper statements so everything is organised online via the account. I'd definitely recommend the esaver! Reviewed on: 12th September 2016

I had a mediocre experience with Santander, I found the branch Customer experience much better than over the phone. I always had to wait so long in getting through. When I went into branch they were quick efficient and polite. Great!

Had a mediocre experience, nothing outstanding but nothing went wrong. I much preferred going into branch, I felt the custome service was of a better standard and they got things done much quicker Reviewed on: 11th September 2016

Rewarding and Hassle Free

Although Santander is reducing the interest rate on its 123 current account it still allows customers to benefit from a generous cashback allowance on bills such as broadband, mortgage, and utilities and in addition has always had a helpful, responsive customer service centre. Considering how many similar organisations have foreign based call centres or take forever to respond to a query this makes them comparatively competitive, which is why I would still recommend Santander when all things are considered. Reviewed on: 9th September 2016

Best interest rates

Santander always seem to offer the best interest rates on ISAs and are really easy to deal with. I always shop around but end up coming back to Santander when opening new savings accounts. Reviewed on: 9th September 2016

Good experience with some Branch Staffbut...

I had an ISA with Santander but moved as the rate fell and I could get a better rate elsewhere. Have to say that the service in branch is a little hit and miss from those who can't be more helpful to those who just can't seem to be bothered. Reviewed on: 8th September 2016

Stop increasing fees

Been with santander for a while now but not impressed with increasing fees, especially now there are other high Street competitors on the market. Time for a change? Reviewed on: 8th September 2016

Great customer service

Always professional and helpful and service with a smile Reviewed on: 8th September 2016

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