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Santander: Cash ISA reviews

Name: Cash ISA
Rating: 3.34 (70 reviews)

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3.34

Based on 70 reviews, last reviewed 15th Jul 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

23%

11%

26%

Latest highest rating:

5

Cash ISA. Cash ISA. I had a cash ISA with Santander. It was very easy and quick to open i did it through the app/website. I could easily manag/check my balance ... Read more Reviewed on: 15th July 2025

Latest lowest rating:

1

Absolutely terrible return. Absolutely terrible return. Lost £400 over 4 year period despite other competitors making a good return. Could have made £5,200 on a cash ISA. Obvio... Read more Reviewed on: 16th March 2025

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About this product

Santander have a range of ISAs with a choice of fixed rates and variable rates.

The Santander Easy Access ISA needs a minimum deposit of £500 to open the account. Santander offer a one year or two year fixed rate ISA. You can manage your account via telephone banking, branch or by online and mobile banking.

Santander cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Cash ISA reviews (70)

Great customer service

We have been with Santander for many years and love the customer service and the simple transactions, fantastic! Reviewed on: 8th September 2016

not very good

Day to day contact not helpful. I terms of investment didn't really help at all or let me know about new plans that were offered Reviewed on: 8th September 2016

Good Customer Service

I've had go contact Santander a few times recently, and they have always been very helpful and friendly. Reviewed on: 8th September 2016

Santander Isa - average interest rate

Ive been a customer of Santander for many years. They are an all round average bank, especially when it comes to online banking and customer service. The interest on this ISA is poor to say the least compared to similar products offered by banks. Reviewed on: 8th September 2016

Easy peasy

Customer service is fantastic friendly and informative staff. Everyone I spoke to was very helpful and helped solve my queries regarding my bank account. Reviewed on: 8th September 2016

Family friendly flexible approach but could be smarter

I absolutely love Santander and have a number of different product with them but the account I use the most is the current 123 account. However access to it via the app it easy but could be a lot smarter. For instance, there isn't a running total for the account on the app so it's impossible to see what impact a withdrawal has had on your overall sum. This is frustrating as I've not had this issue with my Halifax app or the Natwest one. I'm sure it would be a simple fix to do for the app just to make it a bit more fit for purpose. Reviewed on: 8th September 2016

Banking made simple

I was in need of two savings accounts for my children but needed to retain access. The staff in my local branch were able to help me despite not having an appointment. I now have all accounts linked via online banking and it's easy to manage and transfer funds. Reviewed on: 7th September 2016

Good customer service

I have been banking with Santander for a few years now and have had a good experience in terms of customer service whenever I have any queries or need to make changes to my accounts. It is easy to get in touch in the branch or though the phone. The 123 Current Account has provided a market leading interest rate - it's a shame that they will no longer be giving 3%. It was helpful to be notified in advance to consider the options available. Reviewed on: 6th September 2016

Regular saver

Santander offer a fairly high interest rate on their regular saver of 5%, however you can only pay in a maximum of £200 per month, which is one of the lower payment amounts for a regular saver. So the rates are good, but the opening process was painful... rather than allowing customers to open an account online, I had the option of a telephone appointment or to go into my local branch - I chose the branch option. It took half an hour, during which the poor member of staff had to read me several pages of terms and conditions, and I left with a whole ream of paperwork to read... definitely the most laborious process for opening a savings account that I've ever gone through! Reviewed on: 5th September 2016

Good, effective and polite customer service

Whenever I have an issue with anything to do with my bank account, or need any advice, the customer service in my local branch has always been polite, friendly and they have fixed any issues quickly and effectively. Reviewed on: 5th September 2016

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