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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1790 reviews)

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4.82

Based on 1,790 reviews, last reviewed 27th Dec 2024

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Fast, responsive, professional Application over the internet was easy and straightforward. Instructions for online access received a couple of days later, details on how to fund acc... Read more Reviewed on: 27th December 2024

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Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1790)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Trustworthy, efficient, reputable

I like that it is a long-established and trusted building society, that you get a passbook, and it appears a very efficient company. Hoping to transfer ISA from another compant which is due to mature in Dec 2024, dependent on rates at that time. Reviewed on: 7th August 2024

Very good service

They contact you when needed. Always pleasant to deal with. Reviewed on: 7th August 2024

Helpful, friendly, and efficient

Friendly staff in the Galashiels branch - helpful and patient. Reviewed on: 7th August 2024

Scottish Scottish Scottish

Quite happy with my experience so far. Reviewed on: 7th August 2024

Trustworthy, competitive, reliable

Easy to operate the account, but member interest rates could be better. Reviewed on: 7th August 2024

Excellent, friendly, accessible

I like branches to go into to be able to speak with someone in your branches. I know the staff, staff know me, friendly staff, very helpful staff, and I like the fact it is a Scottish building society. Perhaps need a bit more interest to keep up with inflation. Reviewed on: 7th August 2024

Positive, thorough and professional

Thorough and personal service. Lots of communication and very friendly. Reviewed on: 7th August 2024

Very good and helpful

Very good and everything explained OK. Reviewed on: 7th August 2024

Professional, helpful, local

Having misplaced my passbook and needing to withdraw funds, my experience in the branch was excellent. We quickly verified my identifty and I was able to arrange a bank transfer. Nothing was too much trouble. Brilliant customer service!!. Reviewed on: 7th August 2024

Great building society

Helpful staff who are available to phone. Good interest rates for existing members. Reviewed on: 7th August 2024

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