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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3435 reviews)

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4.91

Based on 3,435 reviews, last reviewed 1st May 2026

86% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Visited branch today and Audrey was very helpful in... Visited branch today and Audrey was very helpful in assisting me with investing my existing ISA into a new Fixed ISA, very satisfied with the service Reviewed on: 1st May 2026

Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3435)

Great building society

Great experience, everything explained clearly and thoroughly. Reviewed on: 28th October 2024

Easy to use

No IT and no AI, all done by written communication. Reviewed on: 28th October 2024

Good, experienced, informative

Good. When maturing letter sent it would be good to know what interest it has accrued. Reviewed on: 28th October 2024

Welcoming, friendly, helpful

The staff in Galashiels are knowledgeable, helpful and friendly. I'm not that keen on the new system (as opposed to a teller system) due to the lack of privacy. Reviewed on: 28th October 2024

Customer contact good

Online staff excellent. Website initial log-in messy as details box is partially hidden. Reviewed on: 28th October 2024

Caring, efficient, safe

I think our experience of dealing with the staff in Edinburgh has always been positive, friendly and welcoming. Reviewed on: 28th October 2024

Reliable, trustworthy, Scottish

I appreciate that is is a mutual Building Society. All my contact with the Society has been good. The interet rates are good. Reviewed on: 28th October 2024

Reliable, financially attractive

I made all my arrangements in the branch very quickly. The online application didn't work for some reason, maybe that could be improved?. Reviewed on: 25th October 2024

Very good everytime

All I can say is everything very smoothly. Reviewed on: 24th October 2024

on line account opening useless

Tried to open an on line savings account. Finished but was left not knowing if application was completed as received no email confirmation. Waited 2 days and telephoned support. They could help. Email support, took a week to respond by which time I had abandoned the application. Email and received an immediate response confirming cancellation. Several days later received confirmation of account now open. Abysmal service all round. Would not recommend, Reviewed on: 23rd October 2024

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