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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.86 (2463 reviews)

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4.86

Based on 2,463 reviews, last reviewed 7th Aug 2025

18% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

After visiting the SBS office in Glasgow City Centre... After visiting the SBS office in Glasgow City Centre (where I received very good service in moving money from my saving bonds to a Cash ISA) I called ... Read more Reviewed on: 7th August 2025

Latest lowest rating:

1

Shirley was Excellent Lack of local branches or agents. Extreme lack of correspondence about savings account and no yearly updates on balance and interest. Reviewed on: 27th June 2025

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2463)

After visiting the SBS office in Glasgow City Centre...

After visiting the SBS office in Glasgow City Centre (where I received very good service in moving money from my saving bonds to a Cash ISA) I called your telephone service and spoke with June. I explained that I wished to add some additional cash to the ISA but was a bit reluctant to do this online(I've made little mistakes when using this method). June was very understanding and helpful (I have poor hearing) and guided me through the process on two different occasions. It is very refreshing to speak with people who really want to help you and take their time to speak slowly and clearly. Everyone else I have spoken with either face to face or on the telephone are equally helpful. Well done to SBS for their people friendly culture. Reviewed on: 7th August 2025

Pro-active

Pro-active, ie the Society contacted us as we were late in responding to a savings maturing and they needed our instructions. Full marks. Reviewed on: 7th August 2025

Isa query

I phoned their relationship centre and they were able to help with Isa rules and how to transfer an existing Isa to Scottish Building Society. They are posting a form to me and they will do the rest. Reviewed on: 7th August 2025

Unexpected account statement .

I received a statement for an account I had completely forgotten and phoned to query the authenticity of the account. I was very delighted and surprised to learn of the sum of money it contained. My call was answered very quickly and it is great to talk to a human being when most other businesses use chatbox etc. I was also advised of my options for savings. Thanks so much. Reviewed on: 7th August 2025

Very good, answered all my queries

Very good, answered all my queries Reviewed on: 5th August 2025

Excellent call with Sophie, great service and very h...

Excellent call with Sophie, great service and very helpful indeed - even knew who Speedy Gonzalez was! Reviewed on: 4th August 2025

Kath was most helpful in answering my query and foll...

Kath was most helpful in answering my query and followed up my request Reviewed on: 2nd August 2025

Difficulty logging in.

Difficulty logging in. Kath Brown very helpful. Reviewed on: 31st July 2025

Very very good

Everyone I have dealt with in Scottish Building Society are friendly, helpful and knowledgeable of the companies product. Reviewed on: 31st July 2025

Good personal service

Excellent experience. Interest rates could be more competitive. Reviewed on: 31st July 2025

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