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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3928 reviews)

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4.91

Based on 3,926 reviews, last reviewed 14th Aug 2026

16% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Customer Service I was having issues logging on to the new online system. I spoke to June who was able to guide me through the process. It was good to be able to speak... Read more Reviewed on: 14th August 2026

Latest lowest rating:

1

Edinburgh event I really enjoyed today’s event in Edinburgh . It was well organised and good to hear about inheritance tax and planning ahead for later life it’s def... Read more Reviewed on: 14th May 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3928)

I rang the help number and spoke to Katie from the T...

I rang the help number and spoke to Katie from the Troon office. She sent me a reset password via email as I had misremembered the password chosen to activate the new SBS Online process so couldn’t complete verification. Thus password enabled me to log in, enter the verification code and then change the password to one of my choice. Katie stayed on the line while I did this and was very friendly and helpful. Reviewed on: 12th August 2026

LOg in Problem

I was unable to access my account on thew new online system. I spoke to Gerard who contacted the programmers about the problem. This took a number of days but Gerard kept me updated until the problem was resolved. Thanks Gerard for your help with this matter Reviewed on: 11th August 2026

Setting up the new SBS app/Changeover front SBs Online

Requested assistance with setting up new SBS app and migrating from SBS Online. Natalie in the Inverness Relationship Centre was most helpful in taking me through the steps required and switching to biometric login. Reviewed on: 11th August 2026

Kaia was extremely helpful and patient.

Kaia was extremely helpful and patient. I managed to get logged into my accounts thanks to her. Reviewed on: 11th August 2026

Our telephone call was handled by Katie.

Our telephone call was handled by Katie. She solved our IT problem quckly and efficiently. She is a very nice person to talk to, as are most of the SBS staff in my experience.. Reviewed on: 11th August 2026

Investigating new investments and found Sherley extr...

Investigating new investments and found Sherley extremely friendly and competent Reviewed on: 11th August 2026

Spoke with a lovely lady called Abbie on the phone.

Spoke with a lovely lady called Abbie on the phone. She assisted me with issues I was having online and helped me sort it right away. Thanks again Abbie. Reviewed on: 11th August 2026

I visit Galashiels branch regularly and get great cu...

I visit Galashiels branch regularly and get great customer service and yesterday was no exception when I was served by Audrey and Holly. Very friendly. Reviewed on: 11th August 2026

Thanks for your assistance june you were extremely h...

Thanks for your assistance june you were extremely helpful and supportive Reviewed on: 10th August 2026

Memberdhip relationship assistant Cara dealt with my...

Memberdhip relationship assistant Cara dealt with my access dificulties in registering for the new SBS app in a very friendly, supportive and calm manner. Took considersble time to ensure the problem was fixed by working together. As an Aberdonian born, brought up and educated in Aberdeen I learned that Cara is based inthat city. Perhaps that had something to do with the synergy experienced by myself. Well done Cara, truly a credit to SBS customer services - thak you, Gordon Rse Reviewed on: 10th August 2026

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