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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3928 reviews)

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4.91

Based on 3,926 reviews, last reviewed 14th Aug 2026

16% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Customer Service I was having issues logging on to the new online system. I spoke to June who was able to guide me through the process. It was good to be able to speak... Read more Reviewed on: 14th August 2026

Latest lowest rating:

1

Edinburgh event I really enjoyed today’s event in Edinburgh . It was well organised and good to hear about inheritance tax and planning ahead for later life it’s def... Read more Reviewed on: 14th May 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3928)

Maxine was a delight , extremely patient and resolve...

Maxine was a delight , extremely patient and resolved my issues cant recommend you enough very grateful Reviewed on: 13th August 2026

Smooth, simple, efficient.

Smooth, simple, efficient...cant complain Reviewed on: 13th August 2026

Customer service team are excellent over the phone,...

Customer service team are excellent over the phone, I’ve never had any issues. Reviewed on: 13th August 2026

Problems Registering for new SBS Online

After having problems trying to register for the new SBS online, I decided to phone. I spoke to Lorraine Thomson, who was very helpful, patient and friendly given that I had to start the process from the beginning about 3 times due to being timed out. I didn’t feel rushed, and Lorraine made me feel calm. We completed the first part of the registration process, and she then went on to explain what would happen at the next stage. She said that if I needed help again that I was just to phone. How lovely to be able to speak to a friendly and helpful ‘human’. Reviewed on: 12th August 2026

Abbie was so professional and friendly and helped me...

Abbie was so professional and friendly and helped me open my bond. I was seen without an appointment very good service in Edinburgh. Reviewed on: 12th August 2026

Went to Inverness branch to open a new isa, Shirley...

Went to Inverness branch to open a new isa, Shirley was really knowledgeable and helpful. I like the personal service and being able to speak with the staff face to face. Reviewed on: 12th August 2026

I had a login in difficulty and spoke with Shirley w...

I had a login in difficulty and spoke with Shirley who was polite , friendly and helpful throughout. When the difficulty was not resolved immediately she phone back as promised and took me through through the process step by step until the issue was resolved. Reviewed on: 12th August 2026

Katie McKnight of Troon was excellent.

Katie McKnight of Troon was excellent. She was patient and helpful whilst I was setting things up. Proper customer service. Reviewed on: 12th August 2026

I have been trying to get information about my accou...

I have been trying to get information about my accounts but I could not figure out the online system, I came into Edinburgh today and Kaia gave me all the information I needed and then said she would take me through the registration process, which was a success. Very happy with the service today. Reviewed on: 12th August 2026

Online access

I spoke with Maxine this morning regarding a problem accessing my account online. Maxine understood the problem very quickly and was polite, reassuring and very helpful in resolving this issue for me. Her customer service was excellent. Thank you Reviewed on: 12th August 2026

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