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Scottish Building Society: Savings reviews

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4.86
Based on 2,463 reviews, last reviewed 7th Aug 2025
16% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

After visiting the SBS office in Glasgow City Centre... After visiting the SBS office in Glasgow City Centre (where I received very good service in moving money from my saving bonds to a Cash ISA) I called ... Read more Reviewed on: 7th August 2025
neilsmith's avatar
neilsmith

Latest lowest rating:

1

Shirley was Excellent Lack of local branches or agents. Extreme lack of correspondence about savings account and no yearly updates on balance and interest. Reviewed on: 27th June 2025
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2463)

Efficient, friendly, economical

5
Care and helpfulness of staff in Galashiels. Branch is exceptional. Opening on Saturday would be useful. More branches needed. Advertise your excellent service more. Reviewed on: 31st July 2025

Wonderful, friendly, great

5
Lovely, friendly, available. Helpful. Nice atmosphere. Nice branch. Great staff. Reviewed on: 31st July 2025

Fabulous service, polite

5
Fabulous service, friendly people. Reviewed on: 31st July 2025

Great personal service

5
Love that there is a local branch. Great personal service. Like the passbooks. Reviewed on: 31st July 2025

Good, reliable, friendly

5
Friendly, but I would like more branches. Reviewed on: 31st July 2025

In branch service review

5
Friendly manner, experience, knowledgeable and efficient. Reviewed on: 31st July 2025

Quick, efficient, value for money

5
Nice interaction, quick and helpful. Reviewed on: 31st July 2025

Friendly, Scottish and convenient

5
Great service all round. Edinburgh team are all very welcoming and friendly. Reviewed on: 31st July 2025

In branch service review

5
Quick, efficient and always helpful. Reviewed on: 31st July 2025

Having found out my reinvestment ISA paperwork and p...

5
Having found out my reinvestment ISA paperwork and pass book had been delivered to “An empty property!!” and duly delivered by the solicitor dealing with the property I contacted Scottish Building Society concerned my mail which was properly addressed might have been tampered with. My concerns were dealt with by Sophie very efficiently and courteously who assured me no action had taken place on my account which was in order but would make a note of this on the account to set my mind at rest. How my mail ended up in a different address is hopefully due to a mistake by the post office and nothing more sinister. Sophie thank you for your grateful help in this. Reviewed on: 30th July 2025
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K R

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