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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.88 (3094 reviews)

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4.89

Based on 3,094 reviews, last reviewed 13th Feb 2026

42% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

ISA Maturity Reminder I recently overlooked my ISA maturity reminder. but the SBS member relationship team kept prompting me - 2 phone calls and an email (from Katie McKnig... Read more Reviewed on: 13th February 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3094)

In branch service review

Found staff friendly and informative. Reviewed on: 27th October 2025

Staff are attentive

I am always very impressed with I come into the branch. Reviewed on: 27th October 2025

Phenomenal

Staff demonstrate good communication skills. Reviewed on: 27th October 2025

Excellent

Dealt with promptly. Good service. Reviewed on: 27th October 2025

Friendly, Efficient, Caring

Very friendly, efficient customer experience as was very handy to have local branch long may it continue. Reviewed on: 27th October 2025

Friendly , helpful and Scottish

Helpful and feels like a good more old fashioned service, that is meant as a compliment regarding, old fashioned. Reviewed on: 27th October 2025

Very good

I find the staff very helpful and easy to speak to an I like how they fill in all the forms for you. I feel relaxed. Reviewed on: 27th October 2025

Friendly, efficient, accessible

Staff very helpful and the branch is local to us. We were made to feel welcome and that we belonged here. Reviewed on: 27th October 2025

All above based on my own experience.

Personal attention face to face and attention to detail. Reviewed on: 27th October 2025

Good at communications

Good at telling you what you really want to know about savings. Reviewed on: 27th October 2025

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