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Sheilas Wheels: Car Insurance reviews

Name: Car Insurance
Rating: 2.74 (181 reviews)

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2.20

Based on 181 reviews, last reviewed 4th Sep 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Straightforward and easy to deal with. Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

Cancelled without notice Everything went well until the 1st monthly payment, it bounced and the next day they cancelled it. So I lost my 25% deposit. If they waited until Frid... Read more Reviewed on: 4th May 2024

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About this product

Sheilas’ Wheels is part of the Esure brand, founded in 2005 to provide car insurance policies suited to women's needs, although the brand now provides insurance for both men and women. Find out what genuine customers have to say about the company by reading the Sheilas’ Wheels car insurance reviews on Smart Money People.

Alongside the usual benefits you’d expect from a car insurance policy, Sheilas’ Wheels offers handbag cover up to £200 within its comprehensive cover policy. Check out our Sheilas’ Wheels car insurance reviews to see if any existing customers have made a claim on this cover and how satisfied they were with the outcome. Perhaps you need an insurance policy that covers you to drive another vehicle? Or maybe your top priority is legal protection? Whatever your needs, see how genuine customers rate Sheilas’ Wheels.

Have you ever taken out a policy with Sheilas’ Wheels? We want to hear all of the pros and cons you may have experienced throughout your policy. Did you find the sign-up process simple, or perhaps, more complicated than you’d anticipated? Have you had to make a claim, and if so, were you satisfied with how this was handled? Did you make use Sheilas’ Wheels’ counselling service after an accident? Leave an honest Sheilas’ Wheels car insurance review on Smart Money People today. Together, we can increase trust and transparency in financial services.

Sheilas Wheels Car Insurance reviews (181)

Review of the Sheilas Wheels, Car Insurance:

Excellent

Great Service brilliant people. Super Professional Reviewed on: 16th September 2021

AVOID AVOID AVOID

AVOID. I've never had the misfortune to encounter such a useless service in the entirety if my 46 years on this earth. Reviewed on: 2nd November 2023

Go elsewhere! They will leave you stranded!

Following a no fault accident over 160 miles from home on a weekend Sheilas Wheels left myself and 2 passengers - one of them disabled stranded and said they were unable to recover the car or provide a hire car included in my policy until business hours on Monday or Tuesday! Since then I have tried to call them daily to progress complaint but after nearly 3 hrs on hold each time you get cut off. In an email they informed me I would be contacted within 4 working days by the supervisor, however 5 working days later still no contact. Insurance is not just about the best price - it is about knowing you will be taken care of in the event of an accident. Sheilas Wheels advertise they were set up for women - yet they knowingly left 3 women stranded away from home. Please do not use - put your safety first! Reviewed on: 17th October 2023

TERRIBLE AND AWFUL

Absolute con artist of an insurer. We were hit in the rear at a red light, provided dash cam footage, and Sheila’s Wheels somehow determined we were partially at fault. Subsequently we have lost all our no claims and are now subject to higher premiums despite not actually being at fault. We were never advised of this, and only found out when we were looking to renew the policy. Customer service is an absolute joke - we are currently nearly at THREE HOURS of waiting to get through to someone on the phone. The online service is useless and just tells you to call them instead. Additionally, their policy is to provide you a courtesy car within 2 days, however we had to argue for one to be provided which we only received after 5 days. This meant I could not travel to work and had to take time off. DO NOT USE SHEILA’S WHEELS. Reviewed on: 9th October 2023

They should get 0 stars!!!

What has happened to Sheilas Wheels. Just awful company now days. I have been with Sheilas Wheels on and off for many years. I have been trying to call them since last week and as I write this review I have been put on hold by their claims team for 1 hour and 27 minutes so far. Last week I was put on hold by another advisor for 1 hour and 8 minutes before the call dropped. This is just dreadful and horrible service. Sort your service out Sheilas Wheels! I will never be using you again once my policy ends. Reviewed on: 2nd October 2023

GO ELSEWHERE

Changing cars was rip off! The auto renewal was £300 over price although no changes.think they get you in on the first year at a reasonable rate then jump in up on second year !no loyalty to there customers .how many people get caught out by there alto renewal Reviewed on: 25th September 2023

Don't use this insurer

Don't have a hidden auto renew when taking out this insurance! They took money from my bank a second year, I thought I had cancelled by email, not realising the emails sent to me were a no return adress. By the time I noticed the money had been stolen from my account, the 14 day cooling off period had passed by 1 day, so I was charged a cancellation fee! So not only had they sat on my money and worked it within there company for 2 weeks, they also charged me for the pleasure! I advise anyone not to use this thieving company! Reviewed on: 6th September 2023

Absolute scum bags.

Avoid like the plague. This company are cheats and thieves. Make sure to get everything written down, as they will just deny. My vehicle was stolen 6 months ago. I informed them, I made the claim through them. I was told the policy was cancelled. I went through my accounts, and have seen they have been taking money out for the last 5 months, amounting to over £500, when they were fully aware of the situation. Now they are saying they won't refund the 5-6 months that they have charged me for, when I didn't even have a truck. What sort of service is that? That's just theft plain and simple. Not only has my vehicle been stolen, but Sheilas wheels have stolen a further £500 from me. I am in the process of taking them to court. I am astonished they even think that its acceptable to have over charged me like this and not refund it when they are made aware. Reviewed on: 1st September 2023

Vile company

Pointless trying to speak to someone you hold for 4 hours and they cut you off. Incompetent staff havent a clue what they are doing. Stay well away from these scammers and get insured with a proper company Reviewed on: 30th August 2023

Horrible experience

Absolutely horrible experience with them. Multiple failures in handling our claim, took over 2 months just to figure out if its repairable or a total loss... have spent over 40 minutes on several phone calls on hold just to try to speak to someone. When I did speak to someone, they were totally useless and promised call backs which never happened. My complaints were ignored, and then the complaints about the complaints were also ignored. Avoid this company, they may be the cheapest, but if you have an accident, you'll wish you had paid more for another company Reviewed on: 24th August 2023

Competitive pricing and simple but effective service

It is fair to say that as a male, Shelias Wheels was not really on my radar for car insurance. However, their pricing and product compared very favorably to my other quotes at the time. Fortunately. I have not had to make a claim, however, I was impressed by their communication upon joining and lack of it since (that is a compliment)! A lot of insurance companies constantly bombard their customers with marketing for other products but not Shelias Wheels in my experience. Reviewed on: 24th August 2023

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