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Sheilas Wheels: Car insurance reviews

Name: Car insurance
Rating: 2.73 (182 reviews)

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2.28

Based on 182 reviews, last reviewed 10th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Straightforward and easy to deal with. Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

I lost my partner of 20 years in January Tried to sp... I lost my partner of 20 years in January Tried to speak to someone 2 Hours later finally got a human in a foreign land broken English first one put me... Read more Reviewed on: 10th February 2025

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About this product

Sheilas’ Wheels car insurance is award-winning cover for UK customers.

With Sheilas’ Wheels car insurance, you get 24/7 accident helpline, a courtesy car and windscreen cover with the comprehensive cover. There’s also a range of optional extras including legal protection, breakdown cover and key cover.

Sheilas’ Wheels car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sheilas’ Wheels before, you can also leave a review and share your experience.

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Sheilas Wheels Car insurance reviews (182)

sheilazz..

its always best to speak to a person not just type and trawl.. Reviewed on: 10th August 2022

Impossible to contact

Waited more than an hour on the phone line twice to try to get European cover and go to automatic. cover. Gave up as a waste of time. Website needs to be upgraded to allow you do do both online without having to speak to someone as they clearly don’t have enough staff. Reviewed on: 2nd August 2022

Impossible to cancel

I had sold my car and just wanted to opt out of the AUTO RENEWEL QUOTE!! but of course you can't just do that online, even though everything else you can do online. Oh no, if you want to cancel you have to start a live chat, so I went through all of the questions only to find live chat was not available! so now you have to ring, and you know you're going to be on hold to get through for hours! So I fill in all the automated questions ( a million of them ) and have been on hold now for 14 minutes and still nobody has answered! I am so cheesed off. It really really annoys me that if you want to add things to your policy or spend more money you can do it quicker than taking a breath, but if you need to cancel it's more painful than anything you'll ever have to endure. It's probably easier to just stay insured for a car you don't own as it will be cheaper than your phone bill if you try to cancel. 1. MAKE IT POSSIBLE TO CANCEL VIA THE ONLINE ACCOUNT 2. GET SOME STAFF SO YOU CAN ACTUALLY RUN LIVE CHAT 3. GET SOME STAFF TO ANSWER THE PHONE!!!! ABSOLUTE CRAP!!! OH AND i AM STILL ON HOLD!!! Reviewed on: 2nd August 2022

They don't answer calls

Have rang this joke of a company everyday and spent several hours being on hold, Is their any body actually there, Had an accident over two weeks ago and obviously their not interested. So warning do not use them. Reviewed on: 29th July 2022

Easy company to do business with

Easy company to reach on the phone (& to get to speak to someone), competitively priced services Reviewed on: 23rd July 2022

Theft of money from my bank account

I came out from hospital to find that Shelias Wheels had stolen £482 73 from my bank account,I do not own a car,i am ninty one years of age ,this company targets my age group . They are top of the car insurance dung heap The employees ,friends and relatives write most of the their good reveiws no address needed the smell will take you there JBBrand Reviewed on: 23rd July 2022

Difficult to get anything done

Really disappointed with Sheila's Wheels. I've been going around in circles for months with them on a simple key cover claim and it's still not been resolved. The phone lines are convoluted and the staff don't seem to know what to do and don't respond to emails. Reviewed on: 13th July 2022

AVOID AT ALL COST - DONT WANT TO PAY OUT - SCAMMERS

By far the worst car insurance provider I’ve ever dealt with. Car stolen in April and it took 8 days to receive a call back from an engineer to discuss the theft. Further 2 weeks for a valuation to be told they were deducting £13,000 from the valuation. 50% of the total value of the car because of undisclosed points on a named driver. This driver suffered from a stroke at the time of auto renewal and was in hospital clearly not thinking about about car insurance! The named driver wasn’t involved in the claim, it was stolen from our house so the incident has no connection to the named driver. Yet Sheila’s wheels are strong arming us and bullying us and taking £13,000 off our claim as compensation for an SP30 ticket. This “fair” to them. Further penalty for a mileage discrepancy. 5,500 estimated in 12 months and in we drove 12,000 in 24 months. That’s 500 miles a year over estimation….. working out at 1.3 miles more per day over. How can this be a way of deducting our claim by £13,000?? I presume if we did less miles than estimated we wouldn’t be rewarded and get money back? To compound the fear of having been burgled, it took over 10 attempts of being on hold for hours to get through to someone who offered no sympathy or help, just the news that they would Be taking £13,000 off our claim and keeping as compensation. A crippling amount of money to take off and without any offer of financial support or direction if this would cause financial hardship. All you get is an email saying that’s the amount we would get and to take it to The financial ombudsman. Shockingr service for any insurance company and will be telling every one I know to avoid Sheila's wheels like the plague. Disgusting customer service, bullying tactics the whole way and ZERO support when we actually needed it most. AVOID Sheila’s wheels!!! Reviewed on: 21st June 2022

Didnt Fully Repair. No Hire Car Provided

I had been a member of sheilas wheels for 10 years. Had a non-fault crash this year. Was not provided with a courtesy car either from garage or insurer despite it being on policy. Had to hire one out of my own pocket - sent them receipts - refused to pay. The repair was fully done - Still have dent and scratches to the car - garage refused to repair more - said speak to Sheilas Wheels - they just always hung up on me when putting me through to someone else. Now looking at going to small claims court to get costs back. Like many of these insurers polite on phone but will not do what you pay them for. AVOID AVOID AVOID!!!! Reviewed on: 10th June 2022

Always long waits on phone, nobody cares.

I have been chasing my return of the excess on my car insurance for nearly 5 months. They always say 'it's really busy at the moment.' It's always really busy. I am still getting passed from pillar to post. My call wait today is approaching 30 minutes. I would avoid this company. The customer service is really bad and has been for the last 5 months. Reviewed on: 29th April 2022

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