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Sheilas Wheels: Car Insurance reviews

Name: Car Insurance
Rating: 2.73 (182 reviews)

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2.23

Based on 182 reviews, last reviewed 10th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Straightforward and easy to deal with. Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

I lost my partner of 20 years in January Tried to sp... I lost my partner of 20 years in January Tried to speak to someone 2 Hours later finally got a human in a foreign land broken English first one put me... Read more Reviewed on: 10th February 2025

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About this product

Sheilas’ Wheels is part of the Esure brand, founded in 2005 to provide car insurance policies suited to women's needs, although the brand now provides insurance for both men and women. Find out what genuine customers have to say about the company by reading the Sheilas’ Wheels car insurance reviews on Smart Money People.

Alongside the usual benefits you’d expect from a car insurance policy, Sheilas’ Wheels offers handbag cover up to £200 within its comprehensive cover policy. Check out our Sheilas’ Wheels car insurance reviews to see if any existing customers have made a claim on this cover and how satisfied they were with the outcome. Perhaps you need an insurance policy that covers you to drive another vehicle? Or maybe your top priority is legal protection? Whatever your needs, see how genuine customers rate Sheilas’ Wheels.

Have you ever taken out a policy with Sheilas’ Wheels? We want to hear all of the pros and cons you may have experienced throughout your policy. Did you find the sign-up process simple, or perhaps, more complicated than you’d anticipated? Have you had to make a claim, and if so, were you satisfied with how this was handled? Did you make use Sheilas’ Wheels’ counselling service after an accident? Leave an honest Sheilas’ Wheels car insurance review on Smart Money People today. Together, we can increase trust and transparency in financial services.

Sheilas Wheels Car Insurance reviews (182)

Review of the Sheilas Wheels, Car Insurance:

Avoid sheils wheels - had to organise my own repair

Having spent over 2 hours on hold i finally made a claim. They emailed me the details of the garage they they had 'arranged'. I rang the garage 2 days later as we hadnt heard from them and they informed me that they were not an approved repairer for the car so couldn’t take the job. The insurance policy clearly states the make of the car, so why would they try and send the car to a garage that cant repair it? Unfortunately this got worse. I immediately rang Sheilas Wheels and the staff member wasn’t even aware that the garage wasn’t going to take the car! What a waste of 2 days. They then said they would ask a different garage. I rang that garage the following day and they informed me that they wouldn’t take a car as far out of their area. This happened for another 2 garages, all with the same issue – they wouldn’t repair a car unless it was in their area. So not only was the mistake made in the first place, but it was repeated 3 times! And each time, I have to ring the garage to find out and then tell sheilas wheels as they clearly have no system for checking or follow up. This went on for a week before they said i should arrange my own garage!!! Awful lack of follow up, and stupid waste of time. Reviewed on: 25th February 2024

Mnogo korektna kompaniq

Predlagat dobri zastrahovki,gavkavi ysloviq,otzivshivi i vinagi sa goto i da te izslyshat. Reviewed on: 15th March 2022

Claimed the recent storm wasn't a storm so they wouldn't cover damage

Absolutely do not trust this company. If you're faced with that response, ask for a full written final response to your complaint. Then take it up with the FSA. Additionally, try the ASA for their online advert regarding "House blown away in a storm? We'll cover...". Also contact the MET office for input in regards to "It's not a storm". Reviewed on: 2nd March 2022

Sheila's Wheels/ Esure. Racist

Sheila's Wheels/ Esure. Racist. Discrimination. If you are a beautiful person of colour. you will be discriminated against regardless of your loyalty. Failure to investigate a false and fraudulent claim against you. Then when you complain about not receiving any updates on the matter for over 7 months. They try to close the case and pay the fraudulent claimant as it's more cost effective as you are not seen as worthy. Reviewed on: 18th February 2022

12 Consecutive Years with them, Two Claims - Overall a little more expensive but seemingly worth it

I am not one for loyalty but year in year out Sheilas Wheels have been comparable to other companies in like-for-like prices. However, this year there was a considerable jump in premium. Other "known" name companies were quoting £100 cheaper and with cashback it could be £135 ish saved. However, having looked at reviews for these cheaper companies it seems that they are terrible when it comes to making a claim. In my 12 years with them I have had two claims. One was clear cut no-fault as I was rear side swiped by a lady who admitted 100% fault and one was not my fault but got ruled as a 50/50. In both cases Seilas Wheels were relatively easy to deal with - they organised a courtesy car quickly, arranged to collect my damaged car and take it to their repairer (then delivered it back) and gave me a named "claims handler". The second case was a little odd as the other party was insurced with esure who are the "same" company as such as Sheilas Wheels so in effect one side of the same company were claiming against themselves on the other side of the same company but I was assured that they have audited systems in place to ensure the claim is treated with absolute fairness. I have spent the last two full days running car insurance quotes and trying to find company reviews and I have been very tempted to go for the potential £135 "saving" on the cheaper quotes but in the end I have decided to stay with Sheilas Wheels as their customer service has always been good and I have experienced that overall they treated me well in my two claims with them. Reviewed on: 18th February 2022

Good until you need them

Had a life changing diagnosis so needed to cancel my insurance until further notice. They took a monthly payment yesterday and have taken £49.22 to cancel today with only two months left on the policy. Immoral bunch of cretins. Don’t mind paying a minimal admin fee, but nearly £50 is disgraceful considering it’s a click of button. Reviewed on: 3rd February 2022

Good until you need them ..

Competitive price but woeful claim support

Had an accident on Saturday. Still haven't got a nominated repairer or date. Trying to get through to Sheila's Wheels is very difficult, they simply do not employ sufficient staff. The worst insurance experience I've had in 30 years driving. Do not choose Sheila's wheels are your next insurer. Reviewed on: 18th January 2022

Always good customer service

Handled a no-fault incident and claim well. Documents well written. Reviewed on: 15th January 2022

Money grabbing company

Money grabbing company. Poor customer service. Reviewed on: 8th January 2022

Absolutely worst insurance company i have ever dealt with

I had a car accident on the 14th of December 2021. I rang the insurance company, and it took me an hour to get through, eventually towed my car away 2 hours later. Tried to get through to the insurance company 10 times, 1 hour wait. I eventually rang the company who towed my car away to find out which assessment garage my car had been towed to. still no info from insurance company, no rental car ,because they are waiting to see if it is a write off before they can make this decision. customer service are irritable on the phone with you when you are eventually able to speak to them. I have never had an accident in 33 years of driving and never want to deal with such an appalling company and service again in my life. absolutely disgusted with the way they have handled my claim and it is still ongoing. Reviewed on: 30th December 2021

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