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Greta Brownridge

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Review of the Sheilas Wheels, Car insurance:

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12 Consecutive Years with them, Two Claims - Overall a little more expensive but seemingly worth it

I am not one for loyalty but year in year out Sheilas Wheels have been comparable to other companies in like-for-like prices. However, this year there was a considerable jump in premium. Other "known" name companies were quoting £100 cheaper and with cashback it could be £135 ish saved. However, having looked at reviews for these cheaper companies it seems that they are terrible when it comes to making a claim. In my 12 years with them I have had two claims. One was clear cut no-fault as I was rear side swiped by a lady who admitted 100% fault and one was not my fault but got ruled as a 50/50. In both cases Seilas Wheels were relatively easy to deal with - they organised a courtesy car quickly, arranged to collect my damaged car and take it to their repairer (then delivered it back) and gave me a named "claims handler". The second case was a little odd as the other party was insurced with esure who are the "same" company as such as Sheilas Wheels so in effect one side of the same company were claiming against themselves on the other side of the same company but I was assured that they have audited systems in place to ensure the claim is treated with absolute fairness. I have spent the last two full days running car insurance quotes and trying to find company reviews and I have been very tempted to go for the potential £135 "saving" on the cheaper quotes but in the end I have decided to stay with Sheilas Wheels as their customer service has always been good and I have experienced that overall they treated me well in my two claims with them. Reviewed on: 18th February 2022

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