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Sheilas Wheels: Home Insurance reviews

Name: Home Insurance
Rating: 3.43 (28 reviews)

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3.05

Based on 28 reviews, last reviewed 29th Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

21%

2 star

32%

Latest highest rating:

4

They were cheaper (for me) this year than last year. They were cheaper (for me) this year than last year... And pretty much cheaper than (or the same as) anyone else... So I can't complain. Reviewed on: 29th August 2024

Latest lowest rating:

1

terrible customer service they have changed customer service, and you have to deal with a robot for 20 minutes before you even get in a queue to talk to a human Reviewed on: 19th February 2024

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About this product

Selecting your new home insurance provider can be difficult with so many on the market. At Smart Money People, we want to simplify the process for you. We collect Sheilas’ Wheels home insurance reviews from genuine policyholders to give you valuable insight into the company and its policies.

Despite its name, Sheilas’ Wheels offers more than just car insurance. Providing both buildings and contents cover, you can protect your home as well. With robust policies a...

Sheilas Wheels Home Insurance reviews (28)

Review of the Sheilas Wheels, Home Insurance:

DO NOT USE THIS COMPANY

Tried using home emergency cover on Friday 6.30 pm and on Tuesday 9.45 am still no heating or hot water with a baby who has gastroentritis and been in A&E on Saturday. Absolutely no priority given, refused claim but didn't tell us until today - it's supposed to be 24 hour emergency cover. Baby has been shaking and shivering this morning whilst getting dressed. Your management take no ownership don't call back, and staff are incompetent, making promises they don't keep an... Reviewed on: 16th November 2021

Not worth the paper it's written on

Made a claim and was visited by a contractor who damaged my ceiling. The company then tried to blame me, and were absolutely no help at all while we argued over 2 years. A dozen letters and 2 ombudsman interventions later (all done on my side). I finally got the full balance to get my ceiling fixed. This company don't care about customers, my advice would be to steer clear of them. Reviewed on: 4th July 2022

Waste of money

My son jumped on my sofa and accidently snapped the wood underneath. They told me it was wear and tear, even though they hadn't asked for any extra information, and the claim was closed. I have accidental damage on my policy. After I complained they said they would send a company out but I would lose my no claims even if they still claimed it was wear and tear. What a waste of money. Its not the price of the policy it's the service you get when you need them. I wouldn't use them... Reviewed on: 23rd January 2022

They rip me off

I buy insurance from them but when you need to change any thing they will rip you off. Reviewed on: 21st June 2021

You may as well not be insured.

I discovered water in my loft and called the 24hr emergency cover to find a leaking roof in pouring rain was not covered! I contacted Sheila's Wheels and spoke to Mercia. She was intent on disuading me from making a claim stressing that my premiums would rise and it would cost be £125 and that was if it was actually storm damage. She told me they wouldn't be able to turn out a roofer just an assessor. As I was expressing my annoyance we were disconnected. I think she hung up on ... Reviewed on: 16th December 2020

Price Perfect

By far the best priced insurance out there. Reviewed on: 11th September 2018

All the reviews do not mention if a claim has been made - Has anyone actually made a claim ?

I am in dispute with Sheila's Wheels and would appreciate knowing if other people have had trouble making a claim I have rated them as average as I am still in discussion - this might change Reviewed on: 20th October 2017

Efficient,low prices,friendly.

They will almost always beat any genuine quotes you may have acquired.Great company to deal with. Reviewed on: 2nd August 2017

Simple insurance at a good price

Customer service were friendly and courteous. The company and products met my needs. Reviewed on: 18th July 2017

Home Insurance Reviewer

Competitively priced insurance with option of home emergency cover which you can access without impacting on your no claims bonus. They have always been very helpful when I have contacted them with any queries and on a couple of occasions when I have found a better deal with their company via a comparison website they have honoured the lower price; my only criticism would be that there was any differential in the first place Reviewed on: 13th July 2016

Good overall but beware the hidden charges

Happily I have not had to make any changes with thus company in terms of details to my policy but am aware that if I did then it would cost me £26 - and this would include a simple change of name. Their rationale is that if they didn't charge then premiums across the board would be higher, which may be true, but £26 seems pretty steep to me and more in line with profits than meeting costs... Reviewed on: 13th March 2016

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