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Smile Bank: Current Account reviews

Name: Current Account
Rating: 3.87 (104 reviews)

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3.79

Based on 104 reviews, last reviewed 5th Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

19%

21%

Latest highest rating:

5

Secure Online portal . Online portal works perfectly, feels secure. Reviewed on: 5th April 2025

Latest lowest rating:

1

Failing to provide an adequate service have been a customer for almost 25 years, and service now seems to be at the worst level in all of that time. Anything more than a nominal payment wit... Read more Reviewed on: 19th March 2024

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About this product

Smile Bank is an ethical online bank. Its Current Account doesn’t charge a monthly fee and is available for individuals and as a joint account. Every Smile Current Account comes with a £500 overdraft. Applicants must be eligible for the overdraft to open the account.

Considering opening an account with Smile Bank? Find out what existing customers have to say first. Discover the ins and outs of the account by reading the Smile Current Account reviews on Smart Mon...

Smile Bank Current Account reviews (104)

Review of the Smile Bank, Current Account:

Appalling new website

Current website is now impossible to use. If you manage to log in it is difficult to navigate. Does not permit you to manage your money. Get the impression staff are doing nothing but dealing with customers in despair. Reviewed on: 10th December 2016

35 minutes waiting on hold to Customer Services.

35 minutes waiting on hold to Customer Services. Abysmal Reviewed on: 1st March 2024

Best of both worlds; online and branch

Been with Smile bank as long as I can remember. Sceptical at first about online banking, but smile bank changed my mind. With the added bonus of being able to use co operative bank in branch, smile cooperative gives the best of both worlds for convenience and peace of mind. The ethical banking principles we prefer are a significant reason for our choice too. Reviewed on: 26th February 2024

Great Bank , very secure and easy to manage

Great Bank , very secure and easy to manage Reviewed on: 10th February 2024

Good but waiting times on the phone are very long.

Waiting times on the phone are very long. Once connected the service is good. In cases of scams and fraud they sort things out quickly and retrieve any lost funds. Reviewed on: 17th January 2024

Online banking and telephone support when required

Online banking and telephone support when required The bank also pursues ethical policies Reviewed on: 16th January 2024

Payment Stopped but no notification!

A large transaction was stopped by the Fraud Team although the funds were shown as leaving my account. No notification (sms, email, or telephone) was received alerting me to this. Funds not received by recipient account so panic sets on following day. 1 hour wait on phone before being told that the payment had been stopped by Smile! Another 30 minutes to release the funds! Dreadful Reviewed on: 25th October 2023

Straightforward banking - spots unusual transactions quickly to protect your money

I am happy with Smile Bank. The mobile app and online banking does the things I need it to. It isn't as up to date as many recently launched digital banks in terms of functions and operations so it needs to keep an eye on that. It is good at spotting unusual transactions and making you aware and checking things very quickly. Would be good for messaging to be possible on the app and not just via online banking. Smile was the leader and pioneer when it began in the late 90s and ne... Reviewed on: 25th July 2023

Not fit for purpose.

Smile bank has some serious systemic issues when it comes to customer service. They do not listen to what is said to them, they do not read what has been written to them. There are much better alternatives out there, why put up with Smile incompetence and abuse? Reviewed on: 27th May 2023

A bank with good ethics

Happy to have an account with Smile Bank. The app and online access are easy to use. Great to know they are committed to their ethical credentials. Scored 4 out of 5 because they do need to make their mobile app much more stable and reliable. Also, you still have to take too long getting through to people on their phone line. Once you speak to someone they are friendly and efficient. I particularly like the fact they avoid bombarding you with marketing and don't keep trying to s... Reviewed on: 6th April 2023

Brilliant, ethical banking

I've used Smile for decades, it's a brilliant bank where you know your money isn't being invested in damaging the world, like other banks. The customer service team are always helpful and efficient as well! Reviewed on: 5th April 2023

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