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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7570 reviews)

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4.89

Based on 7,570 reviews, last reviewed 9th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

A fantastic business account. A fantastic business account. Does what it says on the tin, without any fuss Reviewed on: 9th February 2025

Latest lowest rating:

1

Absolutely avoid. Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you ... Read more Reviewed on: 25th July 2024

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

Starling Bank Business Account reviews (7570)

Review of the Starling Bank, Business Account:

Absolutely avoid.

Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you a reason why. As a Product Designer I can also confidently say the user experience is comical. Rather than drawing focus to the funds in your account, they prioritise how much you’ve spent that day by drawing contrast to this, rather than what you have available. The staff are rude, unhelpful and not remorseful in the slightest. The last straw for me was when my sister desperately needed me to send some money to her and Starling blocked it. When I asked why they refused to tell me. Reviewed on: 25th July 2024

Reply from Starling Bank Hi Connor, Thanks for bringing this to our attention. We're really sorry to hear about your experience. We appreciate how important it is to have control over your money. As a regulated and responsible bank, we sometimes review payments to keep us and our customers safe from potential fraud. We'll only reject a payment if we have reasons to believe an account isn't safe. Please be assured we don't make these decisions lightly. If you have any questions or concerns about this, please don't hesitate to get in touch with us by phone or via the in-app live chat - we're available 24/7 and happy to help further. Team Starling Response date: 26th July 2024

Quick and easy to navigate and use for Businesses

App is really easy to use for quick day to day and the desktop version great for more in depth detail. Opening the account as super easy compared to dealing with trad high st banks in the past. Pleased I opened my account with Starling Reviewed on: 20th March 2024

Reply from Starling Bank Hi Katherine, We're delighted to have you on board and even more pleased to hear you're having a positive experience with us. Thank you for taking the time to share your experience. Team Starling. Response date: 23rd March 2024

Great Banking Experience

A great banking experience - so much better than the old fashioned banks Reviewed on: 20th March 2024

Cash Deposit Limit

Generally very good but the fact that I had to open up a second business bank account with a competitor because of the £100,000 limit of cash deposits into our account has taken the edge off our experience. We are a £1.2m business and 20% of our take is in cash Reviewed on: 20th March 2024

Reply from Starling Bank Thank you for your feedback, Andy. We appreciate it and will share it with our team. We are constantly working to improve our customers' banking experience. Thanks for sharing your experience with us. Team Starling. Response date: 23rd March 2024

Starling just works!

Starling just works! It's a very intuitive banking app to use. The features are perfect for a small business. Adding a receipt to a transaction is a breeze and with the Business Toolkit, we have saved money on other bookkeeping software. Reviewed on: 19th March 2024

Starling are easy to deal with , great app and very...

Starling are easy to deal with , great app and very simple to use Reviewed on: 19th March 2024

Excellent

Super smooth experience, easy to use mobile app, and able to reach customer service to discuss queries effortlessly. Reviewed on: 19th March 2024

Great for small business

I use Starling for my business banking and have been very impressed. As a small business, the fact that I'm not charged is incredibly valuable and being able to categorise spend has been very useful. I also appreciate their environmental and social commitments as banking has such an impact in the world we live in. I wouldn't hesitate to recommend them. Reviewed on: 19th March 2024

not as good as personal account other BB banks are b...

not as good as personal account other BB banks are better. not bad when working else not great Reviewed on: 18th March 2024

Reply from Starling Bank Hi there, we're sorry to hear this. Please take a look here on how to leave some feedback in the app on how we can improve, we'd like to look into this: > Open the Menu (top right) > Tap “Help“ > Tap “Talk to starling“ > Tap “Start a new conversation“ > Tap “I need to get in touch“ > Select “suggest a feature or improvement“ Team Starling Response date: 20th March 2024

Starling - Gives you confidence in banking

I started out with a business account and whilst I have not fully explored all the services, Starling has given me a lot of confidence. The App is brilliant and easy to use and on the occasions I have needed to call them to speak with someone, they have answered quickly and been extremely helpful. I have now also moved my personal banking to Starling. Reviewed on: 18th March 2024

No receipt for fee transaction (Euro to £)

I have had a personal account and sole trader account for more than 4 years with Starling and everything always worked well (€ and £ accounts). I then set up a Ltd company so I created a business account with Starling and I was very disapointed. First thing is that we are not able to open € business account at the moment so when you receive money in € you pay a 2% fee which is quite high but fair enough. The real problem is that you have absolutely no chance to have any statement of this fee when you have received the money (which I needed to expense it but also because I thought it would naturally be my right to ask for it). Here the copy/paste messages from someone at their Help center in the live chat (who is always helpful to be fair): "I had a further look into this for you and I can see that our app does not show how the exact fee that was applied when receiving the transfer. The exchange and the fees are done automatically by the system. I do apologise about this" "From what I can see and from what I have been advised by my other colleagues, we do not specifically issue a statement of the fee as all of this is done automatically." It does seem very strange for me that a bank is even allowed to do that and not show you a sum up of the fees you pay for a transaction. It would be great if you could change that Starling! Reviewed on: 18th March 2024

Reply from Starling Bank Hi there, we're sorry to hear this. When you click into the transaction, it'll outline the fee and conversion rate, however we don't provide statements for this. We'll share your feedback with our team for you. Team Starling Response date: 20th March 2024

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