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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14712 reviews)

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4.95

Based on 14,712 reviews, last reviewed 21st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

Great service

The people at Stepchange i dealt with were very understanding and helpful of my situation. Great customer service. Highly recommended. Reviewed on: 23rd July 2021

Non judgemental help was a huge relief

Step change helped us to take control of our spiralling debt at a time when it felt hopless and overwhelming. It is not a quck fix, but debt control is now proactive instead of reactive. Help and advice is a phone call away which we have used often, when circumstances have changed. Absolutely life changing. Reviewed on: 23rd July 2021

Step Change has changed my life for the better

Step Change has helped and supported me through my difficult financial situation, amazing people to work with who give good sound advice, they are there to listen to you and support you through every step, can’t fault the service I have received and they have taken so much pressure off me so that I can breathe again, so thank you Step Change for being there for me. Reviewed on: 23rd July 2021

Complere peace of mind

Just thankful for what they offered for me to lead my life. Reviewed on: 23rd July 2021

Consistent

Consistent, always helpful, friendly, polite & approachable, listened to my plight & wish to consolidate & clear my debts asap Reviewed on: 23rd July 2021

Very helpful

StepChange provide an outstanding service and amazing support to people in really difficult circumstances Reviewed on: 23rd July 2021

My hope

Step change has given me hope for the future with kind words of support and advice has restored my confidence and self worth - thank you Reviewed on: 23rd July 2021

Expert and friendly

Stepchange helped me to deal with my debts. Very professional, friendly and expert service. Reviewed on: 23rd July 2021

Brilliant

Never had no problems always happy to help Reviewed on: 23rd July 2021

Excellent

Very stressful time when in debt. Step change extremely helpful and helped us get in control. Never made us feel bad for getting ourselves in this situation. Felt like we had backup whenever we needed it . Reviewed on: 23rd July 2021

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