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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,660 reviews, last reviewed 8th Jul 2026
189050% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026
Ernest Obeng's avatar
Ernest Obeng

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18660)

The advisor, Barbara was extremely helpful, lovely t...

5
The advisor, Barbara was extremely helpful, lovely to talk to and in general just really knows what she’s doing. I hope she gets enough recognition because the world needs more advisors like her! In general, I always have great experience with StepChange, I’m extremely helpful! Reviewed on: 1st May 2024
Andrea's avatar
Andrea

I was at a very low ebb having been scammed

5
I was at a very low ebb having been scammed out of all our money but Stepchange allowed me to believe there was a way to sort out a terrible mess and they have done it for me. I am very very grateful to Stepchange for their help and advice. Reviewed on: 1st May 2024
Stuart Schofield's avatar
Stuart Schofield

Positive journey

5
I have been with StepChange since 2008 and the journey has been extremely beneficial, helpful and stress free Reviewed on: 1st May 2024
Michael B's avatar
Michael B

Circumstances changed

5
Due to my circumstances changing through illness, the woman on customer services was very helpful.. reassured me that there was nothing to worry about Reviewed on: 1st May 2024
Michael D's avatar
Michael D

Easy way to get in touch maybe a talk app...

3
Easy way to get in touch maybe a talk app on website Reviewed on: 1st May 2024
Claire R's avatar
Claire R

Help with debts

5
Very polite on the phone & help when I was down on my luck. Reviewed on: 1st May 2024
Paul J's avatar
Paul J

Great advice and assistance...

5
Extremely helpful, understanding and committed to get the best solution for my situation. Clear and concise advice and a very easy online system to use. Reviewed on: 1st May 2024
John 's avatar
John

Stepchange really helped me and excellent client bac...

5
Stepchange really helped me and excellent client back up Reviewed on: 1st May 2024
Alan Brown 's avatar
Alan Brown

THE BEST MOVE I HAVE EVER MADE

5
Contacting Stepchange was the best thing i ever did. I always believed i could manage my creditors but what i did not allow for was a close sequence of life changing events. Such as relationship breakdown, redundancy, serious ill health..all these events changed everything as i could borrow my way out. Well that doesnt work so i swallowed my pride and with the excellent help and guidance started DMP . I am happy to report my debt is now under full control and allows me to live a worry free life. I cannot thank them enough. Reviewed on: 1st May 2024
Norman Ward-Young's avatar
Norman Ward-Young

Debt free now

5
Helped clear my debt from various companies while still able to live life without worrying even allowing me to pay less during covid as unable to work paid for 6 years no debt free and saving due to the budgeting tips they gave Reviewed on: 1st May 2024
Michelle C's avatar
Michelle C

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