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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14683 reviews)

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4.95

Based on 14,683 reviews, last reviewed 7th Jul 2025

168900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely amazing to be debt free thank you stepcha... Absolutely amazing to be debt free thank you stepchange I feel so happy stuck to it and now have result never would of done it without stepchange Reviewed on: 7th July 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14683)

Changed our lives forever

My husband and I can’t thank Stepchange enough. We owed £37k and had fallen into depression because we couldn’t see a way out. They were understanding and empathised with our situation - no judgment at all. Fast forward 3 and a half years and we are debt free with goals for the future. We honestly can’t put into words how grateful we are for the help and advice we’ve received. Thank you so much Stepchange! Reviewed on: 23rd July 2021

Really helped me

Very friendly supportive team of people. They supported and helped me through a very difficult situation. Reviewed on: 23rd July 2021

Excellent support

StepChange took a huge weight off my shoulders by helping me to negotiate a manageable debt repayment plan with my creditors. I had felt totally overwhelmed until I got their expert advice and ongoing support. Reviewed on: 23rd July 2021

In need of help and they were there

Due to the Covid pandemic, my employer of 13 years gave me the choice of redundancy or minimum wage and a zero hour contract. The drop was too dramatic and as my career experience was in hospitality it didn’t seem viable to stay in the industry with all the restrictions. I changed career but have had to start form the first run of the ladder again. My debt was too much for me to afford due to the drop in salary. The support, help and advice from Stepchange has allowed me to start fresh in a career I wish I went in to years ago. Silver linings… Reviewed on: 23rd July 2021

Gage me a clear understanding and the way forward. For me always understandingopen to talk to as a problems comes up and the way to deal with it

Always there and no come back to you and you always get the options that are available to yourself to use it s Abigail help if you are in a problem you are not alone and there is a way out and if you give a full expansion they work with you and make it clear to you and don’t rush you and give you time Reviewed on: 23rd July 2021

Awesome

Steochange have been there throughout my debt journey. It built up and I was struggling for a while until I contacted stepchange. They made everything easy and have been excellent throughout. Reviewed on: 23rd July 2021

Saved from a dark hole.

Ringing stepchange was the best thing I ever did. The service is above excellent. I was and I am still being treated as a person and not as a problem. Thank you thank you for being there when I was in a dark hole. Reviewed on: 23rd July 2021

Love step change!

Step change has genuinely helped me So much I couldn’t even begin to say how much. I was really struggling to just manage my debts in lots Of different payments and constant interest and arranging a debt management plan has been so helpful and I’m a few months away from being debt free. Thank you Reviewed on: 23rd July 2021

The Best Debt Help Available

StepChange has managed to help me with my money problems for quite some time now. Whenever I call for any sort of advice the staff are ever so Friendly, polite and professional in helping me with any issues that I have. StepChange changed my life, I owe them a lot. Reviewed on: 23rd July 2021

Outstanding service

Stepchange staff have been so approachable, non judgmental, and so helpful with their advice . I have felt greatly supported by them during g these past 2 yrs and would highly recommend them to anyone who needs support through financial difficulties . Reviewed on: 23rd July 2021

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