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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Debt Management Plan

The best company that will help with Debt Management free of charge. People are friendly and will always guide you through. Feels like another part of family. Reviewed on: 23rd July 2021

Considerate Understanding Solution Finders

"They make the future feel better no matter how bad the past has been without judging you" Reviewed on: 23rd July 2021

Amazing Organisation

Brilliant and helpful organisation that alleviates all your worries once contacted. Reviewed on: 23rd July 2021

Life Changing!

Working with StepChange has been life changing for me! I went from constant worrying and sleepless nights about how I was going to meet my monthly debt payments to total peace of mind knowing my debts were being paid and I still had enough money to live on. Contacting StepChange was one of the best decisions I have ever made and I would recommend them to anyone struggling with debts. Reviewed on: 23rd July 2021

Excelente service and very helpful

Very kind They give hope to people Reviewed on: 23rd July 2021

Great service

The people at Stepchange i dealt with were very understanding and helpful of my situation. Great customer service. Highly recommended. Reviewed on: 23rd July 2021

Non judgemental help was a huge relief

Step change helped us to take control of our spiralling debt at a time when it felt hopless and overwhelming. It is not a quck fix, but debt control is now proactive instead of reactive. Help and advice is a phone call away which we have used often, when circumstances have changed. Absolutely life changing. Reviewed on: 23rd July 2021

Step Change has changed my life for the better

Step Change has helped and supported me through my difficult financial situation, amazing people to work with who give good sound advice, they are there to listen to you and support you through every step, can’t fault the service I have received and they have taken so much pressure off me so that I can breathe again, so thank you Step Change for being there for me. Reviewed on: 23rd July 2021

Complere peace of mind

Just thankful for what they offered for me to lead my life. Reviewed on: 23rd July 2021

Consistent

Consistent, always helpful, friendly, polite & approachable, listened to my plight & wish to consolidate & clear my debts asap Reviewed on: 23rd July 2021

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