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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,618 reviews, last reviewed 12th Jun 2026
187250% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026
Eva's avatar
Eva

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18618)

Helpful and understanding .

5
Helpful and understanding . Good advice for me in a challenging situation Reviewed on: 1st May 2024
Margaret Lagoyianni's avatar
Margaret Lagoyianni

Excellent service understanding staff excellent advi...

5
Excellent service understanding staff excellent advice really good personal service Reviewed on: 1st May 2024
peter.green36@btinternet.com's avatar
[email protected]

Step change took the everyday worry of money away by...

5
Step change took the everyday worry of money away by giving great financial advice and giving us a clear way forward for our finances Reviewed on: 1st May 2024
Robbo's avatar
Robbo

The company is excellent.

5
The company is excellent. Staff as well . Very helpful. Highly recommended if you have financial problems. Reviewed on: 1st May 2024
Liliana's avatar
Liliana

Helpful and understanding

5
They helped me through a difficult time after divorce left me in debt. I had many sleepless nights until contacting Stepchange. The advisors are so friendly not judgemental and very knowledgeable in all aspects of debt recovery etc. Reviewed on: 1st May 2024
X's avatar
X

I was in debt with a credit card company because of...

5
I was in debt with a credit card company because of the cost of living I couldn’t afford to pay the repayments was really worried step change really helped me and came up with a affordable payment plan now I have peace of mind Reviewed on: 1st May 2024
Rodney Senior's avatar
Rodney Senior

Stepchange - an incredible organisation.

5
I would not have any peace of mind without their guidance and support. They walked me through my options, stood by my side and helped me maintain my dignity. Amazing people . Reviewed on: 1st May 2024
seantalbot 's avatar
seantalbot

Stepchange took the weight and worry from me 10 year...

5
Stepchange took the weight and worry from me 10 years ago. I could never have got to the position I am in without them - almost debt free . They have always been professional, sincere and willing to listen and help. I have no complaints whatsoever and I’m so glad I was told about them . Reviewed on: 1st May 2024
Karen w's avatar
Karen w

Would Highly Recommend To Anyone With Nowhere To Turn

5
Helped me out of a sticky situation and always able to answer and queries I’ve had about any of my debts. Would highly recommend to anyone that finds like they haven’t anywhere to turn as they took away having to contact all debt companies and negotiated a deal while taking no fee themselves Reviewed on: 1st May 2024
Jonathan's avatar
Jonathan

So helpful

5
They are so helpful and you never feel they are judging you. Reviewed on: 1st May 2024
Linda 's avatar
Linda

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