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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Excellent!

Unwavering assistance and simply could not do without Reviewed on: 4th September 2021

Very helpfull

Very helpfull and make me sleep at night knowing that there is someone to help Reviewed on: 4th September 2021

Helped me a lot

They helped me a lot and made the plan so it suited me Reviewed on: 4th September 2021

Very good advice and very helpful

Excellent customer service and very helpful staff and friendly service. Reviewed on: 4th September 2021

Help When You Need It Most

Helped me with my debt problems after my divorce. Staff were very helpful and not at all judgemental. Finally cleared my debts. Can’t thank them enough. Reviewed on: 4th September 2021

Helpful

First class advice, very helpful and quick to respond Reviewed on: 4th September 2021

Excellent service

I was struggling on my debt i contact Step Change They help me lot. Thankyou Step Change Reviewed on: 4th September 2021

So Reassuring

With so much to wonder & think about, these professionals take over in the best possible way to educate & reassure you - cannot praise enough. Reviewed on: 4th September 2021

Amazing

Just the help when we needed it Reviewed on: 4th September 2021

The best

Thank you for all the help I need to get back on track. Reviewed on: 4th September 2021

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