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StepChange: Debt advice reviews

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4.95
Based on 16,194 reviews, last reviewed 7th May 2026
71050% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

4

Phones are difficult to make contact. Good except for adding or removing things. It always has to be made by phone, but the phones are always busy. I would like to make changes online and ... Read more Reviewed on: 7th May 2026
Rosamund M's avatar
Rosamund M

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16194)

Sorted my finances

5
I was in financial difficulty, Step change helped me to manage my finances and satisfied my creditors. Reviewed on: 3rd September 2021
Darren Carter's avatar
Darren Carter

Highly recommend

5
It was like a weight had been lifted. So helpful and understanding. Don't know what i would have done without them. Reviewed on: 3rd September 2021
Joanne Slattery's avatar
Joanne Slattery

Life-changing Service

5
Step Change helped me to face reality without fear, and get on with my life. Reviewed on: 3rd September 2021
Emerald's avatar
Emerald

They are great and friendly people, willing to help those in need.

5
I was in massive debt without knowing what to do, I was recommended stepchange and it changed a dire situation into a manageable one, they talked me through everything and helped me with talking to my debters. Thanks to them I'm still here. Reviewed on: 3rd September 2021
Yuen Jupiter's avatar
Yuen Jupiter

Excellent, truthful and reassuring.

5
I went through a low in my life and they have and are contributing in rebuilding it, allowing me help when I e needed it the most.. I'm getting there... They are supportive, non judgemental and effective. Can't thank them all at stepchange enough. Reviewed on: 3rd September 2021
Rachel Barrell's avatar
Rachel Barrell

Helped me

5
Stepchange helped me get my finances in order. Reviewed on: 3rd September 2021
Yvette Gale's avatar
Yvette Gale

Life changing help ....

5
Step change helped me through a really rough patch. Never judgemental and always a phone call away. Reviewed on: 3rd September 2021
Tricia 's avatar
Tricia

Very good

5
Understanding and helpful great customer service Reviewed on: 3rd September 2021
David Bailey's avatar
David Bailey

Excellent service

5
When my daughter hit rock bottom StepChange helped me start to rebuild her. Reviewed on: 3rd September 2021
Sharon Jukes's avatar
Sharon Jukes

Woodward

5
Amazing! Don't know what I'd of done without the help from these guys Reviewed on: 3rd September 2021
Linda Woodward 's avatar
Linda Woodward

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