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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18524 reviews)

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4.92

Based on 18,524 reviews, last reviewed 2nd Jun 2026

182800% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Game changer, non-judgemental, and seamless solutions Step change has been a game-changer for my debt problem. Non-judgemental advice that is geared to alleviate matters worsening and they handle everythi... Read more Reviewed on: 2nd June 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18524)

Fast help

Great advice easy to talk advisers listen to you and help fast Reviewed on: 1st May 2024

Very helpful and reassuring with money problems whic...

Very helpful and reassuring with money problems which are scary to start with. I am very glad I made the choice to ask for help. Reviewed on: 1st May 2024

Friendly helpful staff

Friendly helpful staff Set up our DMP very simply and fast Reviewed on: 1st May 2024

I was in a very dark place and swamped with debt .

I was in a very dark place and swamped with debt .I tried talking to my bank but the experience was very negative and I felt humiliated and distraught.A family member persuaded me to approach , step change which I felt at the time would make me feel like a total failure .how wrong I was the experience was really easy and I spoke to staff who were totally helpful.non judgemental ,friendly and understanding .The sense of relief I felt knowing there was a way to survive was beyond my dreams .I took on a debt management plan that was affordable and gave me back control.i could live with a realistic budget. I only have 8 more payments until I am debt free .I cannot rate steochange highly enough they literally saved my life .things had got that bad Reviewed on: 1st May 2024

Great service thanks well recommended

Great service thanks well recommended Reviewed on: 1st May 2024

Just phone them. Don’t wait.

Well I was very ashamed to be in the debt situation..so it was difficult to make the move, and once I had I found all the staff very helpful indeed.Totally put my mind at rest, and there was no judgement. Reviewed on: 1st May 2024

Helpful, understanding and efficient.

Helpful, understanding and efficient. Reviewed on: 1st May 2024

Help in dark times

StepChange is the sort of organisation that one goes to at what is usually one of the worst times in a person's life, when it feels like your world is crashing down around you. It takes courage to approach them, but they reward that courage with compassion. They look at your circumstances objectively and non-judgementally, and tend to help you arrive at a way forward. The world is a less scary place once you are with them, and although it can take a long time, after a while you start to see a possible future that doesn't involve loss and abject poverty. I will be forever grateful to them for the help they provided and continue to provide. Reviewed on: 1st May 2024

Stepchange we're very helpful...

Stepchange we're very helpful in setting up my debt management repayment plan.At a time which was very stressful for me. Reviewed on: 1st May 2024

I got into a debt management program with step change

I got into a debt management program with step change 6 years ago, after turning my life around from active addiction. Step Change has really helped me in continuing to pay off my debts. Before I started I though what's the point, might as well kill myself. I was so wrong and I am proud of what I have achieved/ Reviewed on: 1st May 2024

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