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StepChange: Debt Management reviews

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4.95
Based on 14,713 reviews, last reviewed 7th Nov 2025
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025
Anthony A's avatar
Anthony A

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Excellent

5
Very stressful time when in debt. Step change extremely helpful and helped us get in control. Never made us feel bad for getting ourselves in this situation. Felt like we had backup whenever we needed it . Reviewed on: 23rd July 2021
Janicecic 's avatar
Janicecic

Debt free at last

5
Step change, the light at what had been a very long tunnel Reviewed on: 23rd July 2021
JD's avatar
JD

Life changing friendly advice

5
Fantastic, professional and caring advice. Simply the very best in their field. Offered many options and found the best suitable, 4 years ago. Reviewed on: 23rd July 2021
Bryan Stanton's avatar
Bryan Stanton

great company

5
was tearing out my hair to where next to turn then came along stepchange and no more hair pulling Reviewed on: 23rd July 2021
tina woolmore's avatar
tina woolmore

There when I needed support

5
When I was at my lowest and worrying myself sick, Step Change took care of me and gave me my life back and for that I will be forever grateful Reviewed on: 23rd July 2021
Joanna's avatar
Joanna

A lifeline in the ocean of debt

5
Several years ago my Mother became ill and needed 24/7 care, I got into a lot of credit card debt due to an idiot at the Job Centre knowing my situation but insisting I still job hunt instead of going on to carers allowance, so I came off job seekers allowance and had to live on credit cards for a few years amassing a large debt, Step Change were a fantastic help interacting with my creditors and working out a payment plan so I could repay my debts, I have had my plan going for a while now, my debts are reducing and Step Change continue maintain my payment plan. Reviewed on: 23rd July 2021
Ian Horsley's avatar
Ian Horsley

great service could not be more pleased

5
I contacted step change when I had money worries they helped me my options without judging me,they helped me so much, if you have problems contact the best. Reviewed on: 23rd July 2021
colin's avatar
colin

Brilliant, very helpful and understanding

5
Brilliant, very helpful and understanding Reviewed on: 23rd July 2021
ballam89@aol.com's avatar
[email protected]

They are v understanding, caring. No more sleepless nights once you start the debt management process with them. I used to have sleepiness nights until I sign

5
I had lots of debts now only one left and soon will be cleared. Fantastic company. Reviewed on: 23rd July 2021
BK's avatar
BK

Step Change gives peace of mind

5
First nights sleep in a long time thanks to Step Change,wonderful organisation & brilliant staff Reviewed on: 23rd July 2021
Diane Howard's avatar
Diane Howard

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