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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14712 reviews)

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4.95

Based on 14,712 reviews, last reviewed 21st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

Supportive and guidance

Support to manage my debts and money managing, controlling my expenses wisely very patient and not judgemental, polite in advising, giving assistance that one can pay off debt with easy and confidence and giving emotional support with caring communication, im almost finishing my debt,and telling friends how helpful step change is Reviewed on: 23rd April 2020

Amazing service

The service, help and support given during the most difficult time of my life was amazing. They help me to gain back my confidence. They are truly amazing in what they do. Highly recommended Reviewed on: 23rd April 2020

They helped me to get back on my feet

I was taken in by a company who riiped me off Reviewed on: 23rd April 2020

Great Company

They have really helped me through some difficult times. Reviewed on: 23rd April 2020

Fantastic help

Was very stressed and worried during an awful period of my life. Many personal circumstances had led to me sinking deeper onto debt. The service provided by Stepchange lifted that huge financial burden. Everyone I spoke to over the phone was empathetic and knowledgeable. It has transformed my life to have this worry lifted. I was sinking deeper into debt with every month that passed.I thought I would l end up losing my home as could see no way out. They sorted everything out to an affordable level where I'm now managing to save a bit which will help me greatly in the future as well as right now. Cant fault the service nor the difference they've made to my life. Reviewed on: 23rd April 2020

Stepchange saved me from depression caused by financial difficulties

Simply stepchange is a life saving charity. It truly helps people to be free financially difficulties by offering advice, dmps, iva and other options. Advisers are great and polite. I am very grateful Reviewed on: 23rd April 2020

Stepchange change your life.

Cannot praise them highly enough. They do not judge you at all just help you. Its like a huge mountain has been lifted off your shoulders. My husband, a fit and healthy man, was diagnosed with cancer and unable to work. We used all our savings and didnt know where to turn next. Stepchange deserve any award going. Reviewed on: 23rd April 2020

I wish I'd called earlier

I'd been sinking steadily into debt for years and I just wasn't able to keep my head above water any longer. It wasn't really a life. It was just survival from month to month. StepChange did what I thought was impossible and allowed me to come up for the air I needed. They were understanding, yet professional. I didn't feel embarrassed, I came away feeling like: 'I can do this. I finally have a game plan'. I just wish I'd called them years ago. Reviewed on: 23rd April 2020

Saved my Life!

I came across Stepchange when I was at a very low point in my life, struggling with debts all over the place. They have been absolutely incredible from the moment I first contacted them to throughout the whole time of my DMP to which now I am seeing that light at the end of the tunnel. I was embarrassed about the situation I had gotten myself in to and it felt incredible and such a relief not to feel judged by someone for a change. I owe everything to stepchange, without sounding dramatic these people have saved me. I now am knowledgable about debt and will never ever go to that point again in my life but also with all their tips throughout I am now confident at controlling and budgeting my money. Stepchange deserve every single award out there 10x over for what they do. I am a little bit emotional now looking back and writing this, they are just amazing in every single way. Reviewed on: 23rd April 2020

An understanding, objective ear!

An incredible service! Non-judgementally delivered with a caring and compassionate while objective and truthful edge. Awesome Reviewed on: 23rd April 2020

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