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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14704 reviews)

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4.95

Based on 14,704 reviews, last reviewed 21st Aug 2025

67% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I didn’t know who to turn to , I phoned stepchange a... I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off Reviewed on: 21st August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14704)

Saved my Life!

I came across Stepchange when I was at a very low point in my life, struggling with debts all over the place. They have been absolutely incredible from the moment I first contacted them to throughout the whole time of my DMP to which now I am seeing that light at the end of the tunnel. I was embarrassed about the situation I had gotten myself in to and it felt incredible and such a relief not to feel judged by someone for a change. I owe everything to stepchange, without sounding dramatic these people have saved me. I now am knowledgable about debt and will never ever go to that point again in my life but also with all their tips throughout I am now confident at controlling and budgeting my money. Stepchange deserve every single award out there 10x over for what they do. I am a little bit emotional now looking back and writing this, they are just amazing in every single way. Reviewed on: 23rd April 2020

An understanding, objective ear!

An incredible service! Non-judgementally delivered with a caring and compassionate while objective and truthful edge. Awesome Reviewed on: 23rd April 2020

Thank Goodness for Step Change

Step Change was there to support me through an incredibly difficult time. They helped me to make sense of my debts and get me on track. I would not have coped without their advice and support. Thank you so much. Reviewed on: 23rd April 2020

Simply The Best

I've been with Stepchange for 3 years. They have helped me when I most needed it I was at my lowest with £27k debt I now owe £14k. Stepchange are understanding, never Judgemental. There to guide support and an anchor when you need a way forward. They are a best friend to me without them i don't think I could of carried on with life. This is genuine feedback from Malcolm Spinks Welwyn Garden City AL7 23/04/2020 Reviewed on: 23rd April 2020

Helped me imagine life after debt

So friendly and none judgemental Reviewed on: 23rd April 2020

My Best Friends

There when my bank failed me Helped me work through debts and sort a repayment plan Supportive friendly there when i need them The BEST Reviewed on: 23rd April 2020

A big help when needed

Was at a low point in life with debts and creditors chasing me.... didn't know where to turn. A quick search, a short form to fill and a quick call and everything changed. Step Change were a great help and my dreaded debts that were bringing me down are slowly disappearing... no more calls or letters demanding money. Absolutely terrific service. Reviewed on: 23rd April 2020

Best thing I have ever done

Step change have changed my life. The support you get and what they do are amazing. So helpful and always understanding. I would Not be where I am today with out them. Reviewed on: 23rd April 2020

Simply Amazing

Im a grown man who has worked in fast paced tough environments but I burst into tears after speaking to one of the agents from step change. I had got to the point when I no longer thought I deserved help or for someone to speak to me like a human. They were kind, supportive and explained everything so well. They continue to support me now through my DMP it means I can repay my debts without losing everything and still being able to live. Simply outstanding Reviewed on: 23rd April 2020

Stress

They took the stress away by dealing with my lenders , and asking them to hold the interest. Reviewed on: 23rd April 2020

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