Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

View other StepChange products

4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Complere peace of mind

Just thankful for what they offered for me to lead my life. Reviewed on: 23rd July 2021

Consistent

Consistent, always helpful, friendly, polite & approachable, listened to my plight & wish to consolidate & clear my debts asap Reviewed on: 23rd July 2021

Very helpful

StepChange provide an outstanding service and amazing support to people in really difficult circumstances Reviewed on: 23rd July 2021

My hope

Step change has given me hope for the future with kind words of support and advice has restored my confidence and self worth - thank you Reviewed on: 23rd July 2021

Expert and friendly

Stepchange helped me to deal with my debts. Very professional, friendly and expert service. Reviewed on: 23rd July 2021

Brilliant

Never had no problems always happy to help Reviewed on: 23rd July 2021

Excellent

Very stressful time when in debt. Step change extremely helpful and helped us get in control. Never made us feel bad for getting ourselves in this situation. Felt like we had backup whenever we needed it . Reviewed on: 23rd July 2021

Debt free at last

Step change, the light at what had been a very long tunnel Reviewed on: 23rd July 2021

Life changing friendly advice

Fantastic, professional and caring advice. Simply the very best in their field. Offered many options and found the best suitable, 4 years ago. Reviewed on: 23rd July 2021

great company

was tearing out my hair to where next to turn then came along stepchange and no more hair pulling Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt collection
from Ayom Debt Recovery 1.77 from 83 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub