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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

great company

was tearing out my hair to where next to turn then came along stepchange and no more hair pulling Reviewed on: 23rd July 2021

There when I needed support

When I was at my lowest and worrying myself sick, Step Change took care of me and gave me my life back and for that I will be forever grateful Reviewed on: 23rd July 2021

A lifeline in the ocean of debt

Several years ago my Mother became ill and needed 24/7 care, I got into a lot of credit card debt due to an idiot at the Job Centre knowing my situation but insisting I still job hunt instead of going on to carers allowance, so I came off job seekers allowance and had to live on credit cards for a few years amassing a large debt, Step Change were a fantastic help interacting with my creditors and working out a payment plan so I could repay my debts, I have had my plan going for a while now, my debts are reducing and Step Change continue maintain my payment plan. Reviewed on: 23rd July 2021

great service could not be more pleased

I contacted step change when I had money worries they helped me my options without judging me,they helped me so much, if you have problems contact the best. Reviewed on: 23rd July 2021

Brilliant, very helpful and understanding

Brilliant, very helpful and understanding Reviewed on: 23rd July 2021

They are v understanding, caring. No more sleepless nights once you start the debt management process with them. I used to have sleepiness nights until I sign

I had lots of debts now only one left and soon will be cleared. Fantastic company. Reviewed on: 23rd July 2021

Step Change gives peace of mind

First nights sleep in a long time thanks to Step Change,wonderful organisation & brilliant staff Reviewed on: 23rd July 2021

Amazing sympathetic but knowledgeable people

I was at my wits end, not sleeping etc when someone recommended Step Change, or CCCS as it was then. The relief was instant and amazing, thu everyone of you. Xx Reviewed on: 23rd July 2021

Trusting and understanding

Always there to help and they put your mind at ease Reviewed on: 23rd July 2021

Helped me every step of the way

Helped me every step of the way since I found myself in financial difficulty. Would highly recommend this service if you find yourself in financial trouble. Reviewed on: 23rd July 2021

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