Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt Management reviews

View other StepChange products
4.95
Based on 14,713 reviews, last reviewed 7th Nov 2025
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025
Anthony A's avatar
Anthony A

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
Read all reviews Write a review

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

Review StepChange: Debt Management now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt Management reviews (14713)

Amazing sympathetic but knowledgeable people

5
I was at my wits end, not sleeping etc when someone recommended Step Change, or CCCS as it was then. The relief was instant and amazing, thu everyone of you. Xx Reviewed on: 23rd July 2021
Teresa white's avatar
Teresa white

Trusting and understanding

4
Always there to help and they put your mind at ease Reviewed on: 23rd July 2021
Mark Wheeler's avatar
Mark Wheeler

Helped me every step of the way

5
Helped me every step of the way since I found myself in financial difficulty. Would highly recommend this service if you find yourself in financial trouble. Reviewed on: 23rd July 2021
ghicmo@gmail.com's avatar
[email protected]

Compassionate, Understanding, Empathetic

5
StepChange have supported me from day 1. Having spoken to over 50 different customer service reps, their service is consistent with compassion, their advice is sound and practical and they are the best listeners I have ever come across. My only regret is that I didn’t find them sooner. Reviewed on: 23rd July 2021
M Dcosta's avatar
M Dcosta

Excellent service

5
Everything was easy to do and the staff so understanding can't praise them enough Reviewed on: 23rd July 2021
Teresa williams 's avatar
Teresa williams

Helped me get debt free

5
Theyre brilliant, had over £3000 and was suffering from ill health. They helped me gain control of my outgoings to make the payments manageable and now I'm debt free. It's an amazing feeling. All the stress is gone. Reviewed on: 23rd July 2021
Average Girl Downloaded's avatar
Average Girl Downloaded

Thank you

5
Thank you .im glad i took your advice Reviewed on: 23rd July 2021
Paul McMurdie's avatar
Paul McMurdie

Incredible

5
Step Change has been absolutely incredible every step of the way for me. They’ve also been understanding and supportive while remaining professional. Reviewed on: 23rd July 2021
Abigail Jenna Torry's avatar
Abigail Jenna Torry

Excellent

5
Prompt and honest to goodness service reliable Reviewed on: 23rd July 2021
Concepcion Maninang's avatar
Concepcion Maninang

Great company

5
Staff are always friendly and very informative. Overall very helpful Reviewed on: 23rd July 2021
sherylmail123@yahoo.co.uk's avatar
[email protected]

Review StepChange: Debt Management now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill