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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14708 reviews)

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4.95

Based on 14,708 reviews, last reviewed 7th Sep 2025

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Supportive staff They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decisio... Read more Reviewed on: 7th September 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14708)

Helped me get debt free

Theyre brilliant, had over £3000 and was suffering from ill health. They helped me gain control of my outgoings to make the payments manageable and now I'm debt free. It's an amazing feeling. All the stress is gone. Reviewed on: 23rd July 2021

Thank you

Thank you .im glad i took your advice Reviewed on: 23rd July 2021

Incredible

Step Change has been absolutely incredible every step of the way for me. They’ve also been understanding and supportive while remaining professional. Reviewed on: 23rd July 2021

Excellent

Prompt and honest to goodness service reliable Reviewed on: 23rd July 2021

Great company

Staff are always friendly and very informative. Overall very helpful Reviewed on: 23rd July 2021

Changed our lives forever

My husband and I can’t thank Stepchange enough. We owed £37k and had fallen into depression because we couldn’t see a way out. They were understanding and empathised with our situation - no judgment at all. Fast forward 3 and a half years and we are debt free with goals for the future. We honestly can’t put into words how grateful we are for the help and advice we’ve received. Thank you so much Stepchange! Reviewed on: 23rd July 2021

Really helped me

Very friendly supportive team of people. They supported and helped me through a very difficult situation. Reviewed on: 23rd July 2021

Excellent support

StepChange took a huge weight off my shoulders by helping me to negotiate a manageable debt repayment plan with my creditors. I had felt totally overwhelmed until I got their expert advice and ongoing support. Reviewed on: 23rd July 2021

In need of help and they were there

Due to the Covid pandemic, my employer of 13 years gave me the choice of redundancy or minimum wage and a zero hour contract. The drop was too dramatic and as my career experience was in hospitality it didn’t seem viable to stay in the industry with all the restrictions. I changed career but have had to start form the first run of the ladder again. My debt was too much for me to afford due to the drop in salary. The support, help and advice from Stepchange has allowed me to start fresh in a career I wish I went in to years ago. Silver linings… Reviewed on: 23rd July 2021

Gage me a clear understanding and the way forward. For me always understandingopen to talk to as a problems comes up and the way to deal with it

Always there and no come back to you and you always get the options that are available to yourself to use it s Abigail help if you are in a problem you are not alone and there is a way out and if you give a full expansion they work with you and make it clear to you and don’t rush you and give you time Reviewed on: 23rd July 2021

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