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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Compassionate, Understanding, Empathetic

StepChange have supported me from day 1. Having spoken to over 50 different customer service reps, their service is consistent with compassion, their advice is sound and practical and they are the best listeners I have ever come across. My only regret is that I didn’t find them sooner. Reviewed on: 23rd July 2021

Excellent service

Everything was easy to do and the staff so understanding can't praise them enough Reviewed on: 23rd July 2021

Helped me get debt free

Theyre brilliant, had over £3000 and was suffering from ill health. They helped me gain control of my outgoings to make the payments manageable and now I'm debt free. It's an amazing feeling. All the stress is gone. Reviewed on: 23rd July 2021

Thank you

Thank you .im glad i took your advice Reviewed on: 23rd July 2021

Incredible

Step Change has been absolutely incredible every step of the way for me. They’ve also been understanding and supportive while remaining professional. Reviewed on: 23rd July 2021

Excellent

Prompt and honest to goodness service reliable Reviewed on: 23rd July 2021

Great company

Staff are always friendly and very informative. Overall very helpful Reviewed on: 23rd July 2021

Changed our lives forever

My husband and I can’t thank Stepchange enough. We owed £37k and had fallen into depression because we couldn’t see a way out. They were understanding and empathised with our situation - no judgment at all. Fast forward 3 and a half years and we are debt free with goals for the future. We honestly can’t put into words how grateful we are for the help and advice we’ve received. Thank you so much Stepchange! Reviewed on: 23rd July 2021

Really helped me

Very friendly supportive team of people. They supported and helped me through a very difficult situation. Reviewed on: 23rd July 2021

Excellent support

StepChange took a huge weight off my shoulders by helping me to negotiate a manageable debt repayment plan with my creditors. I had felt totally overwhelmed until I got their expert advice and ongoing support. Reviewed on: 23rd July 2021

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