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StepChange: Debt management reviews

Name: Debt management
Rating: 4.96 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

82% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt management reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt management reviews (14715)

Grate

Step change had helped me over the past few years Reviewed on: 23rd July 2021

Friendly service

You have helped me through difficult times and now I feel I have my life back Reviewed on: 23rd July 2021

They were great

They’ve been great from the word go. Always helpful, informative and reassuring. Reviewed on: 23rd July 2021

A grand organisation of very helpful and knowledgeable folk

We have and still are being assisted and advised towards being debt free. They have saved our marriage and sanity. Reviewed on: 23rd July 2021

Efficient yet friendly with a genuine desire to help

Wish I'd known about StepChange years ago! Every penny you pay goes to your creditors and the online self-service portal is brilliant. Usually very friendly and incredibly helpful staff. Reviewed on: 23rd July 2021

Stepchange help me to overcome my credit history

Very helpful and I regained my confidence Thank you Reviewed on: 23rd July 2021

Great charity

They saved me from drowning and they are all lovely people Reviewed on: 23rd July 2021

Lifeline

It’s over 10 years since Step Change (former CCCS) has been a part of my life and it has helped me enormously to cope with the heavy debts I owed towards my creditors. The team have been very supportive and understanding of my financial commitments towards the needs of my family and the need to pay off my debts in a safe and responsible way. There’s no doubt that StepChange has been my lifeline! Reviewed on: 23rd July 2021

Debt Management Plan

The best company that will help with Debt Management free of charge. People are friendly and will always guide you through. Feels like another part of family. Reviewed on: 23rd July 2021

Considerate Understanding Solution Finders

"They make the future feel better no matter how bad the past has been without judging you" Reviewed on: 23rd July 2021

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