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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Didn't know which way to turn ,then I turned to step...

Didn't know which way to turn ,then I turned to stepchange and they have changed my life from a dark tunnel to rays of light . Would highly recommend them to anybody. Professional knowledgeable understanding with know judgement on yourself .can't speak highly enough about them. Reviewed on: 1st May 2024

All dread had gone after the initial call

With StepChange on board you always have someone to talk to, or you can manage your plan online. They help with every step of the way, without being judgemental. A great weight was lifted after I made the first call. Now our plan is nearly paid off. Can't thank them enough! Reviewed on: 1st May 2024

Feeling less stressed

They have helped me reduce my payments from £650pm to £250pm it was a massive relief, they have been so supportive and did all the work Reviewed on: 1st May 2024

Amazing service

Amazing service from the initial setup to answering any queries and resolving issues. Reviewed on: 1st May 2024

A human and pragmatic supportive approach always

A human and pragmatic supportive approach always Reviewed on: 1st May 2024

Get back on track

Step Change helped me get back on track and pay off all my debts in less than 3 years with an affordable amount. They also helped stop any interest. Reviewed on: 1st May 2024

Great customer service they resolve every issue with...

Great customer service they resolve every issue without the stress of contacting the debt companies yourself life changing service I highly recommend to anyone in debt needing help Reviewed on: 1st May 2024

Great service and company

Stephanie have helped me enormously with my debts I highly recommend this company if you are struggling with debt Reviewed on: 1st May 2024

Excellent service and support

They have supported me to consider my options, from first contacting them to now they have been really helpful and supportive particularly when discussing financial difficulties Reviewed on: 1st May 2024

StepChange have been excellent.

StepChange have been excellent. They have been efficient and helpful and have taken away from me the acute stress of having to deal directly with creditors. Reviewed on: 1st May 2024

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