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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Excellent service

Stepchange has helped me dig myself out of a very big hole. I still have some way to go to get out of debt but at least there is light at the end of the tunnel Reviewed on: 22nd July 2021

Brilliant

Helped me so much and the service is outstanding Reviewed on: 22nd July 2021

Amazing

Staff are amazing, helpful and so understanding. Keep up the excellent work! Reviewed on: 22nd July 2021

Life saving

Was in the depths of despair with debt until a friend put me in touch with step change. Reviewed on: 22nd July 2021

Get a great nights sleep!

From the moment your conversation starts you begin to feel relief, understood and supported. Reviewed on: 22nd July 2021

Great help and peace of mind

Step Change has helped me get a grip on my financial situation and gave me peace of mind so that I could sleep at night. Now my debts are cleared and I can see a happy future on the horizon. Reviewed on: 22nd July 2021

Stress Free

Helped me every step of the way to become debt free. Kind and understanding people at the end of the phone, no judgement at any point. All the stress was taken away. Reviewed on: 22nd July 2021

Thankyou

You were there when I needed you most. Very helpful and took away some of the stress when dealing with debt Reviewed on: 22nd July 2021

A place when you can find help

Great place to find hope when time is hard Reviewed on: 22nd July 2021

Best one ever

When I was totally disappointed and could not even pay the minimum payments for my credit cards a dear friend recommended Step change to me and it changed my life Thank you to the dedicated Step change team who always been very helpful and support me on my way to clear my debts in a manageable way Many thanks Reviewed on: 22nd July 2021

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