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StepChange: Debt Management reviews

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4.95
Based on 14,712 reviews, last reviewed 21st Oct 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025
Jan's avatar
Jan

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

Very helpfull and caring

5
Pleased I got in touch with step change to help me out .they have made me to realise to be more responsible with my money and helped stop me from applying for credit cards Reviewed on: 22nd July 2021
Janet Boyes's avatar
Janet Boyes

Amazing

5
Helped us so much. Helped us sleep again at night. Always there to help and advise. So understanding . Thank you so much Reviewed on: 22nd July 2021
yvonnemem68@aol.com's avatar
[email protected]

Unbiased help and support

5
When l first rang Step Change l was so embarrassed and at an all time low l was made to feel l was not alone and was supported though the whole process of making a plan that would help us pay our debts with manageable payment some of the weight was taken from my shoulders by very professional unbiased people Reviewed on: 22nd July 2021
Norma Laity's avatar
Norma Laity

Excellent Customer Care

5
Step Change has been very supportive Reviewed on: 22nd July 2021
Nana Sarfo's avatar
Nana Sarfo

Very peaceful

5
I would recommend step change to eney one how is struggling with Debt thay have help me out a lot. Reviewed on: 22nd July 2021
Jonathan Stratton's avatar
Jonathan Stratton

Excellent service

5
Stepchange has helped me dig myself out of a very big hole. I still have some way to go to get out of debt but at least there is light at the end of the tunnel Reviewed on: 22nd July 2021
Steve's avatar
Steve

Brilliant

5
Helped me so much and the service is outstanding Reviewed on: 22nd July 2021
lee_whiteford@hotmail.co.uk's avatar
[email protected]

Amazing

5
Staff are amazing, helpful and so understanding. Keep up the excellent work! Reviewed on: 22nd July 2021
M Syed's avatar
M Syed

Life saving

5
Was in the depths of despair with debt until a friend put me in touch with step change. Reviewed on: 22nd July 2021
paul smith's avatar
paul smith

Get a great nights sleep!

5
From the moment your conversation starts you begin to feel relief, understood and supported. Reviewed on: 22nd July 2021
Michelle Leach's avatar
Michelle Leach

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