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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Excellent Service

I approached step change when having difficulties with debt. They explained my options and set up a debt management plan for me. I am now nearing the end of the plan and step change have been nothing but supportive and when i have needed advice there's has been excellent. Would recommend to anyone requiring debt advice. Reviewed on: 22nd July 2021

Saved my life

wouldnt be here now without them Reviewed on: 22nd July 2021

Reputable organisation

I am very glad for assistance rendered by StepChange to become debt free. Reviewed on: 22nd July 2021

Very helpfull and caring

Pleased I got in touch with step change to help me out .they have made me to realise to be more responsible with my money and helped stop me from applying for credit cards Reviewed on: 22nd July 2021

Amazing

Helped us so much. Helped us sleep again at night. Always there to help and advise. So understanding . Thank you so much Reviewed on: 22nd July 2021

Unbiased help and support

When l first rang Step Change l was so embarrassed and at an all time low l was made to feel l was not alone and was supported though the whole process of making a plan that would help us pay our debts with manageable payment some of the weight was taken from my shoulders by very professional unbiased people Reviewed on: 22nd July 2021

Excellent Customer Care

Step Change has been very supportive Reviewed on: 22nd July 2021

Very peaceful

I would recommend step change to eney one how is struggling with Debt thay have help me out a lot. Reviewed on: 22nd July 2021

Excellent service

Stepchange has helped me dig myself out of a very big hole. I still have some way to go to get out of debt but at least there is light at the end of the tunnel Reviewed on: 22nd July 2021

Brilliant

Helped me so much and the service is outstanding Reviewed on: 22nd July 2021

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