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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Friendly helpful staff

Friendly helpful staff Set up our DMP very simply and fast Reviewed on: 1st May 2024

I was in a very dark place and swamped with debt .

I was in a very dark place and swamped with debt .I tried talking to my bank but the experience was very negative and I felt humiliated and distraught.A family member persuaded me to approach , step change which I felt at the time would make me feel like a total failure .how wrong I was the experience was really easy and I spoke to staff who were totally helpful.non judgemental ,friendly and understanding .The sense of relief I felt knowing there was a way to survive was beyond my dreams .I took on a debt management plan that was affordable and gave me back control.i could live with a realistic budget. I only have 8 more payments until I am debt free .I cannot rate steochange highly enough they literally saved my life .things had got that bad Reviewed on: 1st May 2024

Great service thanks well recommended

Great service thanks well recommended Reviewed on: 1st May 2024

Just phone them. Don’t wait.

Well I was very ashamed to be in the debt situation..so it was difficult to make the move, and once I had I found all the staff very helpful indeed.Totally put my mind at rest, and there was no judgement. Reviewed on: 1st May 2024

Helpful, understanding and efficient.

Helpful, understanding and efficient. Reviewed on: 1st May 2024

Help in dark times

StepChange is the sort of organisation that one goes to at what is usually one of the worst times in a person's life, when it feels like your world is crashing down around you. It takes courage to approach them, but they reward that courage with compassion. They look at your circumstances objectively and non-judgementally, and tend to help you arrive at a way forward. The world is a less scary place once you are with them, and although it can take a long time, after a while you start to see a possible future that doesn't involve loss and abject poverty. I will be forever grateful to them for the help they provided and continue to provide. Reviewed on: 1st May 2024

Stepchange we're very helpful...

Stepchange we're very helpful in setting up my debt management repayment plan.At a time which was very stressful for me. Reviewed on: 1st May 2024

I got into a debt management program with step change

I got into a debt management program with step change 6 years ago, after turning my life around from active addiction. Step Change has really helped me in continuing to pay off my debts. Before I started I though what's the point, might as well kill myself. I was so wrong and I am proud of what I have achieved/ Reviewed on: 1st May 2024

Excellent service, friendly and helpful.

Excellent service, friendly and helpful. Reviewed on: 1st May 2024

So much help while i struggled with my cancer.

I have cancer and recently it's been difficult with ops and no longer being able to speak. I missed my review and with the year I've had each time I had it in my head to sort it I was either ill or in hospital. They stopped bugging me when I emailed them. I'm still struggling but feel much happier now knowing they have my back and won't just say do it or leave. Reviewed on: 1st May 2024

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