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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14673 reviews)

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4.95

Based on 14,673 reviews, last reviewed 30th Jun 2025

168400% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy process An easy process for a troubling time. The help was excellent and forms easy to complete. The result is I am now debt free and feel so much relief. Reviewed on: 30th June 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14673)

Saved my life

To be able to talk about your personal issues to someone who is not judging you and offer advice and solutions, made such a positive life changing difference. Reviewed on: 22nd July 2021

Received amazing help from StepChange

Amazing charity,excellent customer service,always willing for help no matter what.They always find the best solution Reviewed on: 22nd July 2021

Supportive and non judgmental service

StepChange have helped me tremendously in sorting out my debt problems. They were supportive, understanding and non judgmental when setting up my IVA few years ago. They have saved me from mental breakdown and I could sleep at night again knowing they are managing and sorting my debts when they got out of control. If you are struggling with debt and can't make ends meet I highly recommend asking StepChange for advice and reaching out if needing help. Reviewed on: 22nd July 2021

All that worry

I would recommend Stepchange to anyone in a financial pickle like me! I was going along nicely, when a financial change in my income, changed everything, before I knew it I was in a mess, and so worried, I wish I had got in touch with Stepchange sooner, because as soon as I did, there was a friendly voice, telling me exactly what to do, when to do it, I gave them all my information and they just took over, they worked out how much I could afford to pay a month, and arranged payment with different companies and bank. Its taken a few years, but I am nearly there now, a few more months and I will be debt free! All thanks to Stepchange amazing service, amazing staff, amazing results. All that worry could have been saved, if I'd got in touch earlier Reviewed on: 22nd July 2021

Best step I took ring Step Change

From my first phone call a weight was lifted. I wish I contacted them sooner. Great support. Always there. Easy access to my account to. Highly recommend you call them if your struggling with debt. Reviewed on: 22nd July 2021

Life saving

Helped me when I was at my lowest point Reviewed on: 22nd July 2021

Life Saver

I was worried about my debt as it got bigger every week. Stepchange certainly changed my life for the better. Reviewed on: 22nd July 2021

Easily to set up and provide support

Very helpful and made me feel like I wasn’t alone and helped me manage my finances better Reviewed on: 22nd July 2021

Excellent!!. .

Took a lot of stress and pressure off me. Dealt with my issues sympathetically and professionally. Step Change helped to find a suitable tailored solution to my debt issues. Reviewed on: 22nd July 2021

Very helpful

Had no problems. Easy to complete and always helpful. Reviewed on: 22nd July 2021

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