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StepChange: Debt Management reviews

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4.95
Based on 14,712 reviews, last reviewed 21st Oct 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025
Jan's avatar
Jan

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

Lucky women

5
Step change provided me with an excellent service. After I first contacted them they made me feel more in control of my situation. I am feeling much more positive about the future since talking to them. Reviewed on: 22nd July 2021
Elly Petrova's avatar
Elly Petrova

Changed my life

5
StepChange has helped me turn me life around, I was trapped in the payday loan cycle a couple of years ago and had run up huge credit card bills too. I’m now over half way to being debt free and I would never have been able to do it without their help. Reviewed on: 22nd July 2021
William Kendall's avatar
William Kendall

Thank you stepchange

5
Stepchange has been managing my debt for over 2 years now Brilliant customer service very easy to talk to and they have been managing my debt very well. Thank you stepchange for saving my life and my family Reviewed on: 22nd July 2021
Sunday Ajayi's avatar
Sunday Ajayi

Step change are a life saver

5
I was scared and when I contacted Step change I didn’t feel judged at all . The advisors are knowledgeable, professional and understanding. Highly recommended. Reviewed on: 22nd July 2021
Debbie Bishop's avatar
Debbie Bishop

Recommendation

5
A number of years ago i got into debt. Without the help of stepchange i wouldnt have known which way to turn. The help and advise they gave helped me to get my debts under control. By the beginning of August i will be debt free its been a long road to follow but am now very happy , and i eill not get in that situation again. Reviewed on: 22nd July 2021
Tracy Tesmer's avatar
Tracy Tesmer

Saved my life

5
I suffered from a mental breakdown and was subsequently unfairly dismissed on the pretext of redundancy. I was thrown into a terrible state as I had financial commitments I could not meet. Citizens advise put me in touch with Step Change. All options on how to move forward were explored with me. Once we found a way to move forward Step Change took care of everything. We worked out a budget and what I had left to pay my creditors. I make a monthly payment by direct debit and Step Change do everything else for me and they deal with my creditors directly. This has given me the chance to recover from my illness and I am now seeking employment. It is not an exaggeration to say they saved my life. The people they employ are so well trained and seemed to understand the difficulties I was facing and they were so supportive. I receive regular emails on how to save and prepare for a rainy day etc. Reviewed on: 22nd July 2021
Mary O'Hagan's avatar
Mary O'Hagan

In control of my debt

5
After my income dropped by a large amount, I was really struggling to cope with my outgoings. Life was becoming very difficult and stressful. From the first time I contacted StepChange, it was such a relief; a huge weight had been lifted from my shoulders. In a few months, my debt plan will come to an end and I couldn’t be more grateful to StepChange. Reviewed on: 22nd July 2021
k.smolinski@btinternet.com's avatar
[email protected]

Excellent Service

5
I approached step change when having difficulties with debt. They explained my options and set up a debt management plan for me. I am now nearing the end of the plan and step change have been nothing but supportive and when i have needed advice there's has been excellent. Would recommend to anyone requiring debt advice. Reviewed on: 22nd July 2021
Brian's avatar
Brian

Saved my life

5
wouldnt be here now without them Reviewed on: 22nd July 2021
christine burkett's avatar
christine burkett

Reputable organisation

5
I am very glad for assistance rendered by StepChange to become debt free. Reviewed on: 22nd July 2021
Olatunji Erinle's avatar
Olatunji Erinle

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