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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14712 reviews)

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4.95

Based on 14,712 reviews, last reviewed 21st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

perfect!!

Would highly recommend. best phone call I ever made so helpful and understanding. excellent customer service!! Reviewed on: 22nd July 2021

Very Helpful

Customer Adviser very helpful.Helped me to consolidate my debts to a repayable amount.I am forever grateful Reviewed on: 22nd July 2021

Vote for step change

Step change are a caring organisation giving great advice when your in financial trouble. Recommeneded them to a friend without hesitation. Reviewed on: 22nd July 2021

Thanks to them I'm dedt free

Very helpful and friendly and always on the end of the phone Reviewed on: 22nd July 2021

brilliant service

made every step of my easy and took tbe pressure off Reviewed on: 22nd July 2021

Good service and very understanding

Two years ago I contacted Step Change with £17k of credit card debits and I could see no way of paying them off as I could only afford to pay the monthly interest every month. After contacting Step Change they got the interest frozen on the accounts and we made a budget to repay a monthly amount, I am now debit free as from the 10th July 21. Thank You Step Change. Reviewed on: 22nd July 2021

Nothing but good things to say about Stepchange

I've got just over 3 years to go in a 10 year plan to clear £20,000 of debt. Stepchange have been fantastic, always there to help. Reviewed on: 22nd July 2021

Anxiety eased tremendously

Very helpful and sensible advice Reviewed on: 22nd July 2021

If you have debt get professional help

Don’t have sleepless nights worrying about your debt, do the sensible thing and contact Step Change. They will give you the help you need to tackle debt in a guided manageable way. They deal with creditors and stop interest accruing and give you a way out of debt that you can afford. Reviewed on: 22nd July 2021

Excellent service

The staff are so caring and helpful and will try and help you out in the best way they can with your situation. Reviewed on: 22nd July 2021

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