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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Helped me sleep again

Non judgemental straightforward help to get back on track. Reviewed on: 22nd July 2021

Life changer

Stepchange helped me pull my head out of the sand and deal with my debt. I can’t thank the various advisors I’ve spoke to enough. I’m over halfway through my plan and because of this charity, I can see a light at the end of the tunnel. Reviewed on: 22nd July 2021

On Track To Clear All My Debts

I was hugely in debt and was not sure what to do. Step Change helped me work out the relevant numbers and a realistic repayment plan that has helped me to clear most of my debts (just a small debt remains) and, most importantly, Step Change has helped give me peace of mind throughout my debt repayment period. Reviewed on: 22nd July 2021

Brilliant service

Helpful and understanding I can now sleep at night Reviewed on: 22nd July 2021

Great understanding

Great helpers and listeners who understand one's situation without prejudice. I recommend them. Reviewed on: 22nd July 2021

Amazing at what they do.

Very helpful, honest and kind members of staff. Always pleasant and there to help. Reviewed on: 22nd July 2021

Excellent experience

From the very start of my debt management plan its been nothing but positive, the advisers are easy to talk to, despite debt being a difficult subject, they were helpful and understanding. Easy to contact if needed Reviewed on: 22nd July 2021

Saved our lives!!

Stephanie, quite simply, saved our way of life and gave us confidence bank to be able to start again. Our debts we're running out of control, through our own mismanagement, but Stepchange calmly helped us work with our creditors and get us back on track to clear our debts. A priceless organisation to whom we owe so much. Reviewed on: 22nd July 2021

Best provider in uk

Always in good way to support my case. And lots of help the way they do. Much appreciate. Reviewed on: 22nd July 2021

Really made a difference to me

A wonderful company, and so easy to explain your situation, and there help was great Reviewed on: 22nd July 2021

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