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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14712 reviews)

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4.95

Based on 14,712 reviews, last reviewed 21st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

Excellent company

I'm so pleased that I found stepchange as they've made such a difference to my life...they worked out how much I could afford and each month I make sure the money is in the bank and since being with them I haven't missed a payment. they're fantastic. I have recommended stepchange to friends and family. Theyve changed my life Reviewed on: 22nd July 2021

Life savers

Easy to use and great advice! I am one month off being debt free - only possible with the help of StepChange. Reviewed on: 22nd July 2021

Really helped me out when I was at an all time low

I was heavily in debt and found stepchange on google, they didn’t judge me they listened and really helped me , through conversations with them I set up a debt management plan, my monthly payments are now manageable and I can relax knowing that although I am slowly paying off my debt I have money for the rest of my household bills thank you stepchange Reviewed on: 22nd July 2021

Very helpful

Great great set of people willing to help you understand everything and don’t feel judged Reviewed on: 22nd July 2021

Excellent customer care

I cannot fault this company the staff are professional and polite, knowledgeable and very compassionate they help you every step of the way without judging you Reviewed on: 22nd July 2021

Help at the end of a tunnel.

They are always there with help and advice. The people who are at the end of the phone are always very helpful. Reviewed on: 22nd July 2021

Peace of mind!

As "Senior Citizens!" my wife and I had to move home due to no fault of our own! Being pensioners we had no funding for the move and, had to take out a loan and, also, "max-out" our credit cards! That left us with a severe debt problem! We were advised by our bank that we would be wise to contact Stepchange! After a phone call of about three quarters of an hour, they had sorted out a plan to put our minds at rest and, get our debts paid in an acceptable way! We are coming to the end of the debt plan and just can't praise and, thank Stepchange enough!! Reviewed on: 22nd July 2021

I couldn't have done it without the amazing service.

Am happy to say with the help of stepchange, I would be debt free next month after 7yrs of setting my plan. Reviewed on: 22nd July 2021

Non judgemental

No problem, I've been with Step Change for some years now and have never had any complaints. I only wish I had gone to Step Change first. Reviewed on: 22nd July 2021

Very reasuring

Always helpful and reassuring when you don't no handle finance problems always listening and non judgemental Reviewed on: 22nd July 2021

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