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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

I couldn't have done it without the amazing service.

Am happy to say with the help of stepchange, I would be debt free next month after 7yrs of setting my plan. Reviewed on: 22nd July 2021

Non judgemental

No problem, I've been with Step Change for some years now and have never had any complaints. I only wish I had gone to Step Change first. Reviewed on: 22nd July 2021

Very reasuring

Always helpful and reassuring when you don't no handle finance problems always listening and non judgemental Reviewed on: 22nd July 2021

Brilliant company

Don’t know where I would be without Stepchange can’t thank them enough. Reviewed on: 22nd July 2021

Hull family

Realy helpfull Get you back to a normal life A big thank you debt free hull family Reviewed on: 22nd July 2021

Stepchange really helped me

When I contacted Stepchange I had over £12000 of debt. Stepchange DMP has allowed me to gradually pay this off at a manageable rate, I'll be debt free in the next 6-7 months. Reviewed on: 22nd July 2021

Excellent service

The support and advice that step change has given me has drastically changed my situation and relieved a lot of stress. Excellent customer service, further support and much more! They truly deserve this award! Reviewed on: 22nd July 2021

Professional and friendly

Build up my confidence to handle debts Reviewed on: 22nd July 2021

Just brilliant

Had major financial problems StepChange took care of the lot even asking me about my mental health evey time I called. Reviewed on: 22nd July 2021

Stepchanged changed my Life

I was with stepchange for 4 1/2 years and what a difference it made for me they were so understanding and helpful and they set me on the road to getting my life back on track and manage my money better now I’m debt free and looking forward to life again, the organisation is brilliant and the staff are amazing what an organisation they are all brilliant is all can really say Reviewed on: 22nd July 2021

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