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StepChange: Debt Management reviews

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4.95
Based on 14,713 reviews, last reviewed 7th Nov 2025
94% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025
Anthony A's avatar
Anthony A

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Very reasuring

5
Always helpful and reassuring when you don't no handle finance problems always listening and non judgemental Reviewed on: 22nd July 2021
Sara's avatar
Sara

Brilliant company

5
Don’t know where I would be without Stepchange can’t thank them enough. Reviewed on: 22nd July 2021
Matt's avatar
Matt

Hull family

5
Realy helpfull Get you back to a normal life A big thank you debt free hull family Reviewed on: 22nd July 2021
Shawn's avatar
Shawn

Stepchange really helped me

5
When I contacted Stepchange I had over £12000 of debt. Stepchange DMP has allowed me to gradually pay this off at a manageable rate, I'll be debt free in the next 6-7 months. Reviewed on: 22nd July 2021
Rocinante's avatar
Rocinante

Excellent service

5
The support and advice that step change has given me has drastically changed my situation and relieved a lot of stress. Excellent customer service, further support and much more! They truly deserve this award! Reviewed on: 22nd July 2021
yahyaomar@hotmail.com's avatar
[email protected]

Professional and friendly

5
Build up my confidence to handle debts Reviewed on: 22nd July 2021
Travis Chan's avatar
Travis Chan

Just brilliant

5
Had major financial problems StepChange took care of the lot even asking me about my mental health evey time I called. Reviewed on: 22nd July 2021
Paolo piero's avatar
Paolo piero

Stepchanged changed my Life

5
I was with stepchange for 4 1/2 years and what a difference it made for me they were so understanding and helpful and they set me on the road to getting my life back on track and manage my money better now I’m debt free and looking forward to life again, the organisation is brilliant and the staff are amazing what an organisation they are all brilliant is all can really say Reviewed on: 22nd July 2021
Steven Robinson's avatar
Steven Robinson

Amazing

5
If it wasn’t for Stepchange I don’t know where I would be, after my marriage break down after 33yrs I had to start all over again and got into a lot of dept,thankfully I’m dept free now, just want to say everyone was so helpful and understanding and I am so thankful for everything Stepchange has done for me you do a brilliant job and I as well as thousands of people are so greatful for all you do. Thank you so much . Regards Reviewed on: 22nd July 2021
Jenny English's avatar
Jenny English

Saved our bacon

5
When we were at our lowest, stepchange were there to help when we thought we had no other alternatives. The people who we have been in touch with at Stepchange have been unbelievably patient, incredibly sympathetic and very understanding. Without them, I dread to think what we might have done. Reviewed on: 22nd July 2021
Keith's avatar
Keith

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