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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Very understanding and helpful staff/service

Staff easy to talk to and helpful Reviewed on: 23rd July 2021

Helpful

They are very helpful caring about you as a person Reviewed on: 23rd July 2021

Excellent service

Very supportive when you need it most. Reviewed on: 23rd July 2021

Understanding

Help ful and very understanding Reviewed on: 23rd July 2021

Helpfull

Saved life. Without them I would be in big trouble. Reviewed on: 23rd July 2021

Amazing customer service

Step change helped me with my dept For the last few years. Excellent dept management skills Reviewed on: 23rd July 2021

My helper

Since I have received help from your organisation my life has been meaningful to me Reviewed on: 23rd July 2021

Help when needed

Happy to vote for stepchange. When things got bad In my life I contacted them for help and it was the best thing I ever did. The chap I spoke to was so helpful, putting my mind at ease. I’m happy to say I’ve just made my final payment and am now debt free after 11 years. Thank you to all the team for finally getting me here. Reviewed on: 23rd July 2021

Brilliant Company

They are so helpful, knowledgeable and all the stress disappears Reviewed on: 23rd July 2021

Staff very helpful and friendly

Amazing help from Stepchange the team have been very helpful Reviewed on: 23rd July 2021

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