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StepChange: Debt Management reviews

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4.95
Based on 14,709 reviews, last reviewed 26th Sep 2025
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

I completed my DMP this morning with Megan. I completed my DMP this morning with Megan. Megan and Angela are very professional, kind and helpful. We went through it and it's all been sorted out.... Read more Reviewed on: 26th September 2025
Mark Haynes's avatar
Mark Haynes

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14709)

Non judgemental

5
I'd tried a couple of times to commit to a plan with Step Change, first time I just wasn't prepared to commit. They did not hassle me or send me a load of marketing emails or messages. So when I felt ready to try again a year later, I wasn't judged or treated differently. They gave me choices and confidence to make a decision guided by their expertise in helping people get out of debt. I am now starting my journey but the relief that I have, knowing that I have a realistic and achievable plan.. Well you just can't really put it into words. It's going to take a few years to clear my debt but I'm confident that I will and at the end of the plan, I will be in the best financial position of my entire adult life. Reviewed on: 30th May 2020
Kate Walker's avatar
Kate Walker

Number one

5
I am glad my friend told me, Thankyou I think there is not another stars to say thanks. From C.f.Parker Reviewed on: 22nd May 2020
Charles 's avatar
Charles

Amazing really supportive.

5
Really have helped me so glad I choose to work with step change. Reviewed on: 12th May 2020
Chloe Hopkins's avatar
Chloe Hopkins

A light at the end of a tunnel

5
The lady made me feel so relaxed and it was encouraging to hear I could find a solution to my debts. Reviewed on: 27th April 2020
Deniseball41@yahoo.co.uk's avatar
[email protected]

Wouldn't have been able to manage without them !!!!!!

5
Fantastic support, advice, help, staff....so glad I got in touch with them, helped me no end !!!!! Thank you Stepchange Reviewed on: 27th April 2020
Paul's avatar
Paul

Changed my friend's life

5
My friend had spiralling debt issues and Stepchange have completely turned his life around. He can now see the light at the end of the tunnel Reviewed on: 27th April 2020
Duncan Shaw's avatar
Duncan Shaw

Took away the pressure!

5
Without Step Change I don't know where I would be right now. Thank you Step Change for taking away the worry, helping me to work out my budget and know exactly where I am. No more letters of phone calls from creditors, Step Change take that stress away from you and get you to see the light at the end of the tunnel. Reviewed on: 27th April 2020
Deborah Wills's avatar
Deborah Wills

StepChange saved me

5
I was scared to deal with my debts. I was ashamed of the mess I had gotten myself into. I was able to get support at every stage to set up a Debt Management Plan and they used their trustworthy reputation to convince my creditors this was the way to go. Every month my debts reduce and I'm feel optimistic about the future for the first time in years. Reviewed on: 26th April 2020
Greg's avatar
Greg

Help in the worst of times

5
When I needed help at one of the worst times in my life I was recommended Step Change. They were and are an oasis of calm steady help in any debt situation. No judgement just help and advice. Reviewed on: 25th April 2020
Linda's avatar
Linda

Absolute

5
Finds solutions, plus controls the whole process.. Reviewed on: 24th April 2020
Stefan 's avatar
Stefan

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