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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18597 reviews)

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4.92

Based on 18,597 reviews, last reviewed 10th Jun 2026

186300% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18597)

Saved from a dark hole.

Ringing stepchange was the best thing I ever did. The service is above excellent. I was and I am still being treated as a person and not as a problem. Thank you thank you for being there when I was in a dark hole. Reviewed on: 23rd July 2021

Love step change!

Step change has genuinely helped me So much I couldn’t even begin to say how much. I was really struggling to just manage my debts in lots Of different payments and constant interest and arranging a debt management plan has been so helpful and I’m a few months away from being debt free. Thank you Reviewed on: 23rd July 2021

The Best Debt Help Available

StepChange has managed to help me with my money problems for quite some time now. Whenever I call for any sort of advice the staff are ever so Friendly, polite and professional in helping me with any issues that I have. StepChange changed my life, I owe them a lot. Reviewed on: 23rd July 2021

Outstanding service

Stepchange staff have been so approachable, non judgmental, and so helpful with their advice . I have felt greatly supported by them during g these past 2 yrs and would highly recommend them to anyone who needs support through financial difficulties . Reviewed on: 23rd July 2021

step change have helped me a lot in dealing with my Debts,

dont know what i would have done if i had not come across step change, they have helped me how to deal with my debts and i can rely on them to help pay my creditors on time each month Reviewed on: 23rd July 2021

Supportive

Take the plunge! Stepchange has helped me so much after years of worrying, I feel I am getting my finances back under control! Reviewed on: 23rd July 2021

Peace of mind

Stepchange gives you peace of mind. Anyone who has ever been in debt will know that you are always anxious, stressed and worried just waiting for the next demand to appear. Stepchange changes all that, they work with you to get your finances back on track and take away the endless demands for money you just don’t have. They really do give you peace of mind. Reviewed on: 23rd July 2021

Satisfaction service from understanding people

Very good I've also found them very professional Reviewed on: 23rd July 2021

Step-change trades your debts for peace of mind.

Step-change simplifies and sorts out my debts arrangement so I can focus on life matters. Reviewed on: 23rd July 2021

Brilliant helpful and life-changing

We have been clients of stepchange for many years now and it is without doubt has helped and changed our lives. We had spent years avoiding our problems, stepchange got us back on the straight and narrow and almost overnight the stress dissapated now if we get a problem or a letter from one of our creditors(which is rare nowadays) stepchange have people on the phone to deal or help us with. Very professional and friendly. Reviewed on: 23rd July 2021

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