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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14701 reviews)

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4.95

Based on 14,701 reviews, last reviewed 9th Aug 2025

56467% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange has really helped me StepChange has really helped me with one low monthly payment. I love their website because you can easily check your monthly balance. Reviewed on: 9th August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14701)

Professional & Friendly

I have used step change for 4 years and they are amazing. The yearly budget review helps keep you in the loop of your finances and the staff are very friendly that it's like talling to a friend on the phone. They offer advice on things you had no idea about and 100% of the money you have left to pay for your debts go on your debts no admin fee on top of it. The statements that they send show you how long you have u til you're debt free and they never judge you if you need to add another debt on to your account. I would never use another debt company and have always recommended this company to others who are struggling Reviewed on: 30th May 2020

Relief

2.5 years ago I was drowning in a sea of debt, credit cards, catalogues, loans, pay day loans Doorstep loans etc, like most in my situation I dreaded the phone ringing or the post arriving but what can you do ? You take out another payday loan just to get through the month don’t you ! One day, after 3 demand letters and 4 difficult phone calls I typed ‘debt help’ into google ......and the rest is history. This July (31st) I will be making my last payment to StepChange then I will be completely debt free. Until you do it you’ll never know how good it feels, that fist pump you give yourself every time you check you monthly statement and another one of your debts is cleared, From my first initial contact with StepChange I started to feel positive about my future, there’s no judgement, no difficult awkward explanations to make, just honest to goodness support & care. This company has changed my life and I love them for it. I cannot thank them enough . Reviewed on: 30th May 2020

Non judgemental

I'd tried a couple of times to commit to a plan with Step Change, first time I just wasn't prepared to commit. They did not hassle me or send me a load of marketing emails or messages. So when I felt ready to try again a year later, I wasn't judged or treated differently. They gave me choices and confidence to make a decision guided by their expertise in helping people get out of debt. I am now starting my journey but the relief that I have, knowing that I have a realistic and achievable plan.. Well you just can't really put it into words. It's going to take a few years to clear my debt but I'm confident that I will and at the end of the plan, I will be in the best financial position of my entire adult life. Reviewed on: 30th May 2020

Number one

I am glad my friend told me, Thankyou I think there is not another stars to say thanks. From C.f.Parker Reviewed on: 22nd May 2020

Amazing really supportive.

Really have helped me so glad I choose to work with step change. Reviewed on: 12th May 2020

A light at the end of a tunnel

The lady made me feel so relaxed and it was encouraging to hear I could find a solution to my debts. Reviewed on: 27th April 2020

Wouldn't have been able to manage without them !!!!!!

Fantastic support, advice, help, staff....so glad I got in touch with them, helped me no end !!!!! Thank you Stepchange Reviewed on: 27th April 2020

Changed my friend's life

My friend had spiralling debt issues and Stepchange have completely turned his life around. He can now see the light at the end of the tunnel Reviewed on: 27th April 2020

Took away the pressure!

Without Step Change I don't know where I would be right now. Thank you Step Change for taking away the worry, helping me to work out my budget and know exactly where I am. No more letters of phone calls from creditors, Step Change take that stress away from you and get you to see the light at the end of the tunnel. Reviewed on: 27th April 2020

StepChange saved me

I was scared to deal with my debts. I was ashamed of the mess I had gotten myself into. I was able to get support at every stage to set up a Debt Management Plan and they used their trustworthy reputation to convince my creditors this was the way to go. Every month my debts reduce and I'm feel optimistic about the future for the first time in years. Reviewed on: 26th April 2020

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StepChange: Debt Management reviews

56467% increase in 5 star reviews

500% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review StepChange: Debt Management now

StepChange Debt Management reviews (14701)

Professional & Friendly

Relief

Non judgemental

Number one

Amazing really supportive.

A light at the end of a tunnel

Wouldn't have been able to manage without them !!!!!!

Changed my friend's life

Took away the pressure!

StepChange saved me

Review StepChange: Debt Management now

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