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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14709 reviews)

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4.95

Based on 14,709 reviews, last reviewed 26th Sep 2025

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I completed my DMP this morning with Megan. I completed my DMP this morning with Megan. Megan and Angela are very professional, kind and helpful. We went through it and it's all been sorted out.... Read more Reviewed on: 26th September 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14709)

Debt free!!!!

Years late..... Am debt free ecause I was supported. Reviewed on: 5th June 2020

Life changing

When you don’t know where to turn and your debts are overwhelming Step Change are there to help. They were always the calming, reassuring voice on the end of the phone. They helped me clear over £16,000 worth of debt and gave me my life back. Reviewed on: 2nd June 2020

Helping others

Such a fab service. So many people getting the help you need. Reviewed on: 31st May 2020

Helped turn our life around

Stepchange started helping us in 2003 when they were called CCCS. Year upon year they stood by our side and helped us work through our debt problems, never judging just being there to help and take away they massive problems and stress we faced. Without their help don’t think I’d be alive today. All debts cleared now! Thank you Stepchange. Reviewed on: 31st May 2020

Top people

After years of burrowing my head in the sand the lovely people of Stepchange let me see the light and live my life again Reviewed on: 31st May 2020

Turned my life around

Step Change rescued me when I thought there was no way out. They were very calming, non-judgemental and reassuring. They gave me some structure and helped me to pay off a lot of debt. I never would have been able to do it without them. Reviewed on: 30th May 2020

Compassionate and non judgmental

From my very first contact to their continued support, Step Change have been amazing. They have helped to turn a desperate situation around and give me a new sense of hope and perspective. The realisation you are not on your own if life changing, thank you. Reviewed on: 30th May 2020

Amazing

Such friendly and helpful people. Making that big step getting in touch can be so hard but once you're on the phone all your worries and stress almost melt away as you are met with an open ear and priceless advice. They are beside you every step of the way. Reviewed on: 30th May 2020

Professional & Friendly

I have used step change for 4 years and they are amazing. The yearly budget review helps keep you in the loop of your finances and the staff are very friendly that it's like talling to a friend on the phone. They offer advice on things you had no idea about and 100% of the money you have left to pay for your debts go on your debts no admin fee on top of it. The statements that they send show you how long you have u til you're debt free and they never judge you if you need to add another debt on to your account. I would never use another debt company and have always recommended this company to others who are struggling Reviewed on: 30th May 2020

Relief

2.5 years ago I was drowning in a sea of debt, credit cards, catalogues, loans, pay day loans Doorstep loans etc, like most in my situation I dreaded the phone ringing or the post arriving but what can you do ? You take out another payday loan just to get through the month don’t you ! One day, after 3 demand letters and 4 difficult phone calls I typed ‘debt help’ into google ......and the rest is history. This July (31st) I will be making my last payment to StepChange then I will be completely debt free. Until you do it you’ll never know how good it feels, that fist pump you give yourself every time you check you monthly statement and another one of your debts is cleared, From my first initial contact with StepChange I started to feel positive about my future, there’s no judgement, no difficult awkward explanations to make, just honest to goodness support & care. This company has changed my life and I love them for it. I cannot thank them enough . Reviewed on: 30th May 2020

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