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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Used step change due to mounting debts , payday loan...

Used step change due to mounting debts , payday loans and finding more money going out than coming in Reviewed on: 1st May 2024

They have helped me deal with my debt taking that wo...

They have helped me deal with my debt taking that worry off me. They are always there to support me Reviewed on: 1st May 2024

Just lovely...

The stepchange debt management advisors are so kind and non-judgemental, they're really thorough in going through your budget to make sure they set up a realistic payment plan, and actually encouraged us to keep some money in our budget for hobbies and clothes that we thought would have to be cut. Can't fault them. Reviewed on: 1st May 2024

I used to worry not sleep!

I used to worry Reviewed on: 1st May 2024

From start to finish I have had so much help.

From start to finish I have had so much help. I cannot thank them or recommend them enough. Reviewed on: 1st May 2024

in need of help

step change has really helping me in this very difficult time i am so glad i came across this company. Reviewed on: 1st May 2024

Contact...

Good help but a little difficult to discuss anything with them only able to contact via email. Long waits on the phone Reviewed on: 1st May 2024

They took care of everything, all information to cre...

They took care of everything, all information to creditors was accepted and we can actually manage now. Reviewed on: 1st May 2024

worried about our debts

Me and my partner were so worried about our debts but step change made it so easy for us. They were friendly and helpful and filled us with so much relief, Couldn’t recommend them enough. Reviewed on: 1st May 2024

I m very much satisfied for the best services provid...

I m very much satisfied for the best services provide me Reviewed on: 1st May 2024

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