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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

I got into financial difficulties many years and tha...

I got into financial difficulties many years and thankfully a bank suggested Debt Change and I'm grateful they did . I was in dire straits and found charity that helped me beyond belief. I have had ups and downs since but kept them informed all the way and can't praise them enough . Reviewed on: 1st May 2024

Always willing to listen and hekp

Always willing to listen and hekp Reviewed on: 1st May 2024

Amazing step change

Very helpful sincere team who put my mind at rest from the word go. So happy with my outcome Reviewed on: 1st May 2024

i need help

handle my case with care and very friendly service Reviewed on: 1st May 2024

They are very helpful and give you good advice keep...

They are very helpful and give you good advice keep you up to date. They have helped such and don't have worry as they handle all my debts Reviewed on: 1st May 2024

Life changing support

Without the intervention of StepChange I could never have achieved a debt free future. They took away the stress and worry of debt and their involvement added credibility to the negotiations with creditors. Reviewed on: 1st May 2024

If you are thinking about it, just do it!

From start to finish StepChange have been amazing and reduced my stress and anxiety. The whole process, from start to finish has been a breeze and something I wish I had done years ago. Reviewed on: 1st May 2024

Good afternoon StepChange is the.

Good afternoon StepChange is the. Best make my life easy thank you Reviewed on: 1st May 2024

Stepchange have helped sort out our debts and put us...

Stepchange have helped sort out our debts and put us on a payment plan. A great help as some of our debtors were very unreachable Reviewed on: 1st May 2024

I no longer fell like a failure.

I no longer fell like a failure. They sorted my mess out and lifted me from a dark place. Reviewed on: 1st May 2024

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