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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

93% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Supportive and non judgmental

Couldn’t have cleared my arrears without them. They gave me the confidence to make the right choices Reviewed on: 22nd July 2021

helpful, kind reassuring staff

Step Change take the weight of the world off your shoulders and allow you to sleep at night again Reviewed on: 22nd July 2021

Quite literally, they save lives.

An incredible service for so many people, who are in need. I was at my wits end, I'm sure many others have been too, until I received the help Step Change offer. Reviewed on: 22nd July 2021

Relief

All comunication i have had with Stepchange call advisors have been positive non judgmental and highly constructive Reviewed on: 22nd July 2021

Fantastic

All the staff are so helpful and really sound like they care Reviewed on: 22nd July 2021

Excellent Service

Step Change have been extremely professional to deal with, they take all the stress away from such a difficult situation. Reviewed on: 22nd July 2021

Helped me through a very difficult time

The team at step change really are amazing. Great at explaining things and always ready to help. Reviewed on: 22nd July 2021

I can sleep better and I am hopeful Iand not afraid

The advisor made me feel comfortable, took the fear element away. Gave me hope and my dignity back. Reviewed on: 22nd July 2021

Excellent and understanding

Made me feel at ease when going through a terrible time Reviewed on: 22nd July 2021

Excellent service

Very good understanding my situation with my money worrys was offered lots of help Reviewed on: 22nd July 2021

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