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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

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4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

Peace of mind service

I was getting so worried about my debt not sleeping knowing things were only going to get worse. I took the plunge and rung step change they were so helpful non judgemental and put me at ease. They are really there to help. I'm now all set up sleeping better and would highly recommend them Reviewed on: 14th July 2023

Life Savers

Phenomenal, kind, helpful staff. Excellent advice. Just couldn’t of carried on without them! Reviewed on: 14th July 2023

great help

every supportive sand approachable Reviewed on: 14th July 2023

Excellent service

Non judge mental , will help you with all your debt problems , excellent service Reviewed on: 14th July 2023

Just the help I needed at a very challenging time

Step change has been so simple, straightforward and easy to use. I was in a very difficult position financially with costs escalalting uncontrollably and I could no longer afford my payments. With the help from Step Change I have been able to take control, make the payments I can afford and gte my finances back on track. In a few more years I will have paid off all my debt and be debt free. Thank you Step Change, a real life saver. Reviewed on: 14th July 2023

They are Fantastic & Help you every step of the way.

Step change certainly has changed our life's for the better, We couldn't of done it without there help & encouragement. They are so helpful & really easy to talk to. They talk you through each step of the way either on the phone or through email or text. Please do not leave your bills to late as we did. Contact Step Change. Reviewed on: 14th July 2023

100 % perfect

100% perfect service service in what was a really difficult time, and they helped so much couldn’t do any more for you thank you Reviewed on: 14th July 2023

Amazing service!!

Step change made it really easy to arrange my debt management plan. They took time to explain things in an easy to understand way. It was relatively straighf forward to set up and the advisors were patient and made me feel it ease. I feel that a weight has been lifted off my shoulders and that's all thanks to step change. Reviewed on: 14th July 2023

An enormous support in managing my debts

I got into debt when my work dried up. I survived for a couple of months on credit cards. Unsurprisingly I got to the point where I could no longer afford the monthly repayments. Step Change proved a huge support with helpful and knowledgeable options. I would recommend them to anyone who is struggling with a debt problem. Reviewed on: 14th July 2023

Stress relief

I was struggling to make ends meet but step change helped me sort out all my depts into one monthly payment. Saving me £300 a month, I will be dept in 4 years . THANKYOU. Reviewed on: 14th July 2023

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