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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16820 reviews)

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4.95

Based on 16,820 reviews, last reviewed 19th May 2026

101200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I would wholeheartedly champion them to anyone. I have been with stepchange three years. And they have given me all the support and help needed when help has been desperately in need. I would whole ... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16820)

Unbelievably supportive.

Always feel they're on your side and all calls have been super helpful and friendly. Reviewed on: 4th September 2021

Excellent service

So supportive & understanding in a really stressful worrying time. Reviewed on: 4th September 2021

Great service

Everyone I have spoken to has been very helpful and given me good advice Reviewed on: 4th September 2021

Excellent

Very efficient and fast. Reassuring and helpful. They carry the load and take the stress from you. They give you your life back... Reviewed on: 4th September 2021

Excellent support and service

I was really worried about contacting them and dealing with my debt but the service and support they offered was excellent. When talking to them I didn’t feel judged. They are in regular contact through email and I have found the whole process easy to set up and follow and I would highly recommend to anyone struggling with debt. Reviewed on: 4th September 2021

Support

Very understanding and supportive Reviewed on: 4th September 2021

Helpful, friendly, non judgemental

I've been on my plan for over 10 years now and was recommended by a friend. The whole experience has been great, very helpful and non judgemental with the initial set up of my plan. Even now I know I can just call them if I need any information or help. Reviewed on: 4th September 2021

Great professional help!

Turning to StepChange was the best possible decision. It was a turning point in my life. Advisers are not judgmental and wanted to help in the best possible way. Very professional. Reviewed on: 4th September 2021

Professional Helpful Supportive

When I was at my lowest point and was losing control of my life, step change helped me get back in control. I cant thank the staff enough for their support and guidance. Reviewed on: 4th September 2021

Lift away burden

Effectively lift away burden, effectively mediate, effectively intervene, effective ongoing management Reviewed on: 4th September 2021

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