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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Fantastic help, made my life so much better

Step change has absolutely given me my life back. I was near the brink of severe depression with worry of not being able to provide for my three young children. I borrowed money from all over the place due to having a great credit score and easily being accepted by companies, i needed payments for car services like repairs and mot etc etc so kept borrowing to cover the costs thinking that i could spread the payments over the months, but everything seems to come along at once and what you think you have to spare suddenly disappears. Over the course of 1 year i got into trouble with it and the interest suddenly piled on. I was in big trouble and lost my mind over it all affecting my family, work and leisure. I heard about step change and had a look into them, after reading everything it seemed a likely way of getting me back on track, i applied and have now become so much more positive about my prospects again, i now have no more worries. Step change have changed my life where i can focus now on my family. Brilliant service and all for free, best there ever is in my eyes... lifesaving stuff! Reviewed on: 15th July 2023

Amazing

I left my Husband and didn't know what to do. A colleague recommended Step Change. I was sceptical, as other " firms" were unhelpful and some times arrogant staff. But I was desperate. What a difference. Staff not only listened but actually helped me, without being condescending. I am now building a life for myself and although I have another 16 months to go. I can sleep at night. Plus I know, if I'm worried they will genuinely help me. I can't thank Step Change enough. Or my colleague for recommending them. Reviewed on: 15th July 2023

Easy to deal with efficiently

I am satisfied with the work being done . Reviewed on: 15th July 2023

Very helpful

After talking to an advisor and setting up a plan I was able to sleep better at night as well as feeling a heavy weight had been removed from my shoulders. Reviewed on: 15th July 2023

Brilliant service

When I have had to contact Step Change for advice or help filling in forms or doing a budget they have been very helpful and taken time to explain things and make sure I have done things correctly. Reviewed on: 15th July 2023

Amazing

very friendly and supportive staff, it was really hard to do this but I knew that I needed help ! Reviewed on: 15th July 2023

Change my life for the better.

Thanks to Stepchange, I no longer have to sell my house to pay for my debts. I no longer have extreme pressure from the creditors to pay at the least the 'minimum amount'; I am only paying what I CAN. My life is better now, no longer frustrated and stressed out. Thanks StepChange, you have Changed my life for the better!! Reviewed on: 15th July 2023

Easy to set up

Needed help to sort debt problems, this solution did not incur any fees. Straightforward to set up. Reviewed on: 15th July 2023

Friendly, helpful,gives peace of mind,end to sleepless nights, pressure and stress

After working with them,i now have peace of mind,no stress from pressure from creditors, I can even manage a stable life with little that remains after after paying my monthly direct debit Reviewed on: 15th July 2023

Highly recommend

I was at a stage where my debts were effecting my everyday life and causing me a huge amount of anxiety. I was up to-date with all my payments but had virtually nothing to live on. I was working two jobs just to be able to eat. From the very first call to step change the relief it gave me was immeasurable. The gentleman I spoke to didn’t judge me and he talked me through the whole process and what my options were. My debt solution Was dealt with professionally and was very quick to set up. I still work two jobs but I don’t have that constant worry and sick feeling in my stomach everyday. I’ve got my normal life back and I feel more like myself again. I can’t recommend step change enough. Thank you so much. Reviewed on: 15th July 2023

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StepChange: Debt advice reviews

188500% increase in 5 star reviews

1600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review StepChange: Debt advice now

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (18647)

Fantastic help, made my life so much better

Amazing

Easy to deal with efficiently

Very helpful

Brilliant service

Amazing

Change my life for the better.

Easy to set up

Friendly, helpful,gives peace of mind,end to sleepless nights, pressure and stress

Highly recommend

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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