Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18683 reviews)

View other StepChange products

4.92

Based on 18,683 reviews, last reviewed 13th Oct 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

An excellent service stepchange provide to the public We have been really happy dealing with stepchange who have dealt with all our financial issues. They have made us feel comfortable and arranged a debt... Read more Reviewed on: 13th October 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18683)

excellent service

I got into a little bit of a problem with my credit cards and I approached Stepchange and they got me the right solution of a debt management plan, I can now rest easy knowing that bailiffs wont be knocking on my door. I would highly recomend Stepchange to anybody, dont be scared its easy. Reviewed on: 25th July 2023

Stepchange

Brilliant service really helpful to help clear all my debts. Easy to use, online, really helpful would recommend it to anybody. Reviewed on: 24th July 2023

Amazing!

Step Change have helped me by setting up a debt management plan to get back in control of my finances. Everyone I have spoken to have been amazing! I was put at ease and exerything was explained to me. Thank you step change! Reviewed on: 24th July 2023

Lifeline

I ended up in debt and heavy borrowing due to my wife’s mental illness. The stress was affecting every part of my life. I contacted Stepchange and they basically threw me a lifeline. They organised my repayments and froze any action from my creditors. I have been able to control the budget in regards to every day life and also the repayments. Everything is online and communicating with Stepchange is brilliant. I have now been with Stepchange for about 6 months and been able to keep my head above water. I have a clear plan and making headway into paying all of my debts off. Thank you to everyone at Stepchange. I must add that every time I called them, there was always a non judgemental person on the other end of the phone and they were very supporting and sympathetic. And I might they wer extremely knowledgeable. Reviewed on: 24th July 2023

Helped with my debts

I joined step change last year & they combined all my debts with one monthly payment I managed to do all this online as I struggle to speak to people on the phone I manage to email them with any problems I have it can take sometime to get an email back but still sorts my issue out thank you step change help that is free is amazing they definitely deserve an award Reviewed on: 23rd July 2023

Fantastic

This charity has been an absolute life saver. I heard about them on a radio programme and they have just been wonderful in helping me to get back on my feet after a period of deep depression that racked up a lot of debt. Reviewed on: 22nd July 2023

Brilliant!

When I found myself with debt problems last year I summed up the courage to speak to my creditors, and more than one company referred me to Step Change debt management company, to help me work out a plan to move forward. When I finally spoke to someone from Step Change they were really empathetic to my problems, and helped me create a budget and monthly payment that would help me to pay my debts, whilst still being able to live. A huge weight was lifted from my shoulders, and I'm really happy that I chose Step Change to help me when I was at a very low point. Reviewed on: 21st July 2023

SENSATIONAL STEPCHANGE

Awesomely assistance received from the RAVISHING Representatives of this CHARMING Charity ! Reviewed on: 21st July 2023

Amazing

Very helpful company. Glad I made this decision. Reviewed on: 21st July 2023

Changed my life

I was drowning in debt and didn’t know what to do. After speaking with stepchange and them helping me organise my finances and putting in place an affordable monthly payment everything seemed so much brighter. My mental health has improved and I am not filled with dread every single day Reviewed on: 21st July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.87 from 2141 reviews
Debt Collection
from Link Financial 4.07 from 3 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub