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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Life saver

Stepchange were so helpful and reassuring at the beginning of my dmp and have continued to support and understand through out the years. They helped me and my family and changed our lives!! Thank you Reviewed on: 4th September 2021

Really helped us out

Was listened to very well wasnt judged for the situation we became in which is comforting as you just feel so low about the possition your in with your debts Reviewed on: 4th September 2021

So helpful and supportive

StepChange have been absolutely brilliant, they offer great advice, are extremely understanding, support through every step of the process, they have changed my life. Reviewed on: 4th September 2021

Very helpful, friendly and wonderful

Supportive, cheerful, honest, considerate, cooperative, and always there for me in this most difficult time of my life. Reviewed on: 4th September 2021

Great customer service, always willing to offer assistance

I’ve had a great experience with step change, once the plan took effect and was acknowledged by creditors Reviewed on: 4th September 2021

Help when its needed most

We couldn’t keep up with the repayments of our debts when my partner lost his job. Barclaycard referred us to Step Change and they couldn’t be more helpful. Non-judgemental, friendly and reassuring. Reviewed on: 4th September 2021

Life Savers

I received excellent support and good advice when my circumstances changed. My creditors were not helpful, but Step Change really helped. Their support really helped me practically to set my DMP up, financially, but also mentally as I went from being worried, frightened and upset, to feeling like me again. Reviewed on: 4th September 2021

All done online

Cannot speak highly enough of this service. After a marriage breakup I found myself struggling to keep my head above water however Step Change dealt with everything and have given me some much needed breathing space. Reviewed on: 4th September 2021

Best at putting your mind at rest of

The staff are very understanding,helpfull, listen to you explain your options. Don't think I could have got through this without their help. Reviewed on: 4th September 2021

Simply the best

Helped me out of a horrible situation I'd got myself in to ,and guided me every step of the way, carnt thank them enough. Reviewed on: 4th September 2021

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