Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,562 reviews, last reviewed 9th May 2026
88800% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent service, they do all the hard work for you... Excellent service, they do all the hard work for you and allow you to sleep at night. Your only job is to stick to the plan Reviewed on: 9th May 2026
Denise Alder's avatar
Denise Alder

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (16562)

Excellent

5
Excellent customer service and care. Staff show compassion and care for the customers they help. Reviewed on: 3rd September 2021
Kirsty Barrell's avatar
Kirsty Barrell

Peace of mind

5
After contacting Step change they gave me back my peace of mind and made it possible to move on with my life. Reviewed on: 3rd September 2021
Stephanie Mitchell's avatar
Stephanie Mitchell

The best decision I ever made was to go to Step Change

5
After a financially ruinous divorce I was desolate. Step Change helped me see that dark period of my life through to sunnier times. Reviewed on: 3rd September 2021
James's avatar
James

Really helped me

5
Without these i really wouldnt know what i would of done Reviewed on: 2nd September 2021
Kerry Reeby's avatar
Kerry Reeby

Peace of mind

5
They saved my sanity and supported me at a very low time. Reviewed on: 31st August 2021
Jan Utterson's avatar
Jan Utterson

Amazing company and great service would be lost without them

5
Stepchange literally saved my life, I went from sleepless nights and dreading everyday to being debt free just a few days ago. Would highly recommend, the people are so nice and non judgemental. Reviewed on: 29th August 2021
Megan hammond 's avatar
Megan hammond

They go the extra mile

5
As well as consummate proffesionalism, the staff are ultra friendly and exceedingly helpfull to find the best way forward for me. They make me feel that I am their only client. Reviewed on: 29th August 2021
Annie goulding's avatar
Annie goulding

Very understanding, efficient and professional

5
I have been dealing with stepchange since 2009 and always found the people friendly not judgemental and very professional, without their help I don't know what I would have done, in fact I don't even know how I managed to get into this mess. Stepchange were a life savour, good luck with the award you all deserve recognition Regards Gerry Thomas Reviewed on: 24th August 2021
Gerry thomas's avatar
Gerry thomas

Life saving and supportive

5
I was advised and supported towards managing my finance while clearing my debt with a peace of mind. This helped to regain my life back. Reviewed on: 24th August 2021
Olufemi Karunwi's avatar
Olufemi Karunwi

Fabulous service

5
They have changed my life and made it stress free Reviewed on: 23rd August 2021
Claire jm's avatar
Claire jm

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 5.00 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill