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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Efficient, Professional, helpful

I have received so far a professional and helpful service. This can be a very worrying and upsetting thing to deal with for many people but step change has made it a lot less daunting experience. Reviewed on: 19th July 2023

Game changers

A great help when you're truly in need Reviewed on: 19th July 2023

Great Service

I’m am absolutely happy with the help and support provided Reviewed on: 19th July 2023

I could breathe again

Crushing debit affects every part of you life. Step Change stepped in amid the confusion and worry and helped me see the wood from the trees. They were easy to understand and I wish I had done it sooner. Reviewed on: 19th July 2023

Step Change put my mind at ease

I had a lot of questions and was worried about the outcomes. I am delighted that I spoke to someone that put me at ease and pointed me in the right direction, Reviewed on: 19th July 2023

Life Saver

Efficient and helpful. Knowledgable. I would be drowning in debt without the advice and help I received. Highly recommended their services. Reviewed on: 19th July 2023

What a relief

Step change has changed my life and finances for the better. It has helped with my mental health as I was worrying all the time how I was going to find the money for the debt I owed. Now I just pay one monthly affordable ammount to step change and they pay my creditors. Can't thank you enough for helping me through this difficult time in my life. Reviewed on: 18th July 2023

Amazing

Step change have been there to help me through a difficult time.Every advisor gives 100% help nothing is too much. Thank you Step change. I recomended them to a few people who were in a similar debt situation like myself. Reviewed on: 18th July 2023

non judgemental advice

listens to your issues and even help to recognise issues you did not think of, very reassuring. Reviewed on: 18th July 2023

Exceptional Service

The service I received from all the staffs excellent. Throughout the process of setting up the Debt ManagementPlan, all the staffs I spoke with talked me through the process explicitily. I had a lot of confidence in their advice and after setting up the plan, my mind is now at rest. I am no longer worried and having sleeplessnightsabout my debts. I am really gratefully for their help. Reviewed on: 18th July 2023

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