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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Amazing Support

I was in a position of not knowing what to do next. Step Change assessed my situation, informed me of my best options and put a plan in place quickly to help. I'm so grateful and feel able to sleep again. Reviewed on: 15th July 2023

Excellent advice

Can’t thank them enough for the help over the years. We are now debt free thanks to them. Excellent advice, Reviewed on: 15th July 2023

Great people

Always willing to help. They listen to what you have to say and always come up with affordable solutions. Never had any complaints. Reviewed on: 15th July 2023

Best thing I ever did

Step Change Debt management are the most helpful company I’ve ever had experience of. They go out of their way with everything the client needs at a vulnerable point in one’s life. They literally have thrown me a lifeline. Reviewed on: 15th July 2023

Excellent

Step change are very friendly they are very helpful and knowledgeable, they help and advise and out your mind at rest. They contact everyone you owe to and help.set up affordable. payments I.would.hughly recommend them Reviewed on: 15th July 2023

Relief after years of anxiety

I have been in dept for most of my 20s, and it's taken me until my 30s to be able to reach out for help. I found that when I had to talk to anyone on the phone, they were kind and understanding and although talking about debt is stil ok hard, I wouldnt have been able to get it under control without help. Reviewed on: 14th July 2023

The nape should change to Stepchill

A great way to live your life again while you got depts knowing that your monthly dept payments are lower and StepChange care about you and your family. Reviewed on: 14th July 2023

Help without judgement

I was at my wits end with debts piling up due to changes in my personal circumstances. I couldn’t see a way out. A friend recommended Step Change, and after entering all my info, they put a sensible manageable plan together for me. The relief was huge. Every time I have contacted their team, I have always had a swift, helpful response. Amazing. Reviewed on: 14th July 2023

Couldn't be easier

I was hesitant to get it touch, out of embarrassment, shame etc however the people at step change are honestly so calm and understanding. Took me through step by step, so helpful, explained everything fully and kept in contact. I'm so glad I finally reached out Reviewed on: 14th July 2023

Saved my sanity

I was desperate and felt ashamed getting into debt. Felt like everything was out of my control. Demanding letters threats to take me to court.. Went on line seen Step Change.. From the initial call to now. They made me feel at ease. Went through my options. They really helped me. I have recommended them to friends who have been in a similar situation My plan is coming to an end. Again I can’t thank step change enough for helping me take control of my life again Reviewed on: 14th July 2023

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