Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,614 reviews, last reviewed 11th Jun 2026
187100% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Step change gave me a lot of help & support at a ver... Step change gave me a lot of help & support at a very stressful time Reviewed on: 11th June 2026
E M's avatar
E M

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (18614)

Step Change of life!

5
Without these people, my debt problems were just getting worse and worse. Step Change helped me to turn my life around. I am now on my way to a debt free future. Reviewed on: 14th July 2023
DaveM's avatar
DaveM

Extremely Helpful Debt Management

5
Step Change changed my life and took over all my worries as I had got myself into extremely bad debt. I would strongly recommend them. They made it very easy to understand and gave no Judgements was all managed online Reviewed on: 14th July 2023
Sandra Hunt's avatar
Sandra Hunt

Saved my mental health and finances

5
I was starting to feel like I was drowning in debt and increasing interest rates and falling credit scores. I contacted Step Change and they were incredibly kind, respectful, knowledgable and helpful. They arranged a plan for me that is manageable and is helping to keep that sinking feeling at bay while I tackle my debts as best I can. If you feel like things might be getting on top of you reach out to step change and they could help start to turn your life around! Thank you Step Change. Reviewed on: 14th July 2023
Eleanor Gaspar's avatar
Eleanor Gaspar

Step Change are literally angels

5
I can’t put into words how amazing Step Change are and how they have helped me and my anxiety. I only wish I had done this sooner. I now feel more in control of my money and life and no longer are terrified looking at my bank account. Every person I have spoken to I literally want to hug and thank them for transforming my life. I am actually enjoying working out my finances which is something I never thought I would say. For years it has been on my to do list but I was just too frightened to do it and it was too overwhelming but with Step Change I really have got a new feeling of calm. Thank you so much. Reviewed on: 14th July 2023
Victoria Keen's avatar
Victoria Keen

Saved me

5
I have never been in debt always find a way to sort issues but this time I couldn't. Step change helped me with advice and support and are now handling most of my debt with just one payment from me.. Amazing folks. James McGeechan Reviewed on: 14th July 2023
James's avatar
James

Life change lesson

5
I have over the last few years my debts built-up because I became disabled, which was because of my job. I had to go on benefits and my debts built-up. I was advised about step change which did change my life excellent and professional advice. 10 out of 10. Reviewed on: 14th July 2023
steve chellew's avatar
steve chellew

Excellent service

5
StepChange helped me when I needed it most and set up a debt management plan for me very quickly. I found the website easy to use and the members of staff I spoke to were polite, professional and knowledgeable. Reviewed on: 14th July 2023
James's avatar
James

Brilliant debt services

5
Step change was very helpful and understanding towards my debt, it really didn't take long for them to sort out with my debters what I could afford each month. I totally recommend them Reviewed on: 14th July 2023
Lyndsey Slaughter's avatar
Lyndsey Slaughter

Took my anxiety away

5
Step change were there to help when I hit financial difficulty, they were sensitive when dealing with me and found me a plan that works for me. They take care of everything for you and communication is brilliant. They took my financial stress away. I urge anybody struggling with debt to use stepchange. Reviewed on: 14th July 2023
Karen Ellis's avatar
Karen Ellis

Relief

5
I was in debt and didn't have the income to keep on top of the payments. I couldn't stop worrying even trying to sleep so had an impact on my mental health. Stepchange have been brilliant and without them I am not sure what position I would be in but I know it wouldn't be a good position Reviewed on: 14th July 2023
Sharon Swaine 's avatar
Sharon Swaine

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill