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StepChange: Debt advice reviews

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4.95
Based on 16,786 reviews, last reviewed 16th May 2026
99600% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026
shane l's avatar
shane l

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16786)

A very dependable debt advice and management organisation

4
I have been with StepChange since 2012 on a debt management plan which has helped me tremendously to put my life back on track. Reviewed on: 4th September 2021
Seth Anorson's avatar
Seth Anorson

Excellent service

5
I was at a all time low heavily in debt until I contacted step change and over the last few years have a structured repayment plan and understanding debt much more thank you step change Reviewed on: 4th September 2021
Gary Cameron's avatar
Gary Cameron

Great advisers, help guidance and support

5
Great help to me and my kids would still be struggling if it weren’t for the help and advice I received Reviewed on: 4th September 2021
Nadine Allen's avatar
Nadine Allen

They really helped me feel less scared they kept the companies off my back and were supportive when I couldn't pay , thankyou all the lovely people at stepchange

5
Lovely staff at stepchange helped me loads , thankyou Reviewed on: 4th September 2021
Lynnette Hall's avatar
Lynnette Hall

Helped me get straight

5
I lost my job and was saddled with crippling debt and aggressive debt collection agencies, step change handled everything and I am on my way to being debt free. Reviewed on: 4th September 2021
Phil Holland's avatar
Phil Holland

Understanding and helpful

5
Whilst no one wishes to be in a position whereby we need the assistance of a DMP, the staff at Stepchange make it a considerably more pleasant experience than one may think. They are thoughtful, understanding and make you feel like they are genuinely on your side. That support alone is worth more than money. Reviewed on: 4th September 2021
phatboigtr@gmail.com's avatar
[email protected]

Great

5
Stepchange have been great. Really been supportive. Reviewed on: 4th September 2021
Anita's avatar
Anita

Friendly but professional

5
Great customer service and friendly yet professional. Reviewed on: 4th September 2021
robin waterman's avatar
robin waterman

Excellent

5
Very understanding felt very at ease and everything was sorted out took away slot of stress and anxiety Reviewed on: 3rd September 2021
Lisa Jayne's avatar
Lisa Jayne

A lifeline

5
An excellent service which does not judge. Reviewed on: 3rd September 2021
Jen Redcap's avatar
Jen Redcap

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