Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18584 reviews)

View other StepChange products

4.92

Based on 18,584 reviews, last reviewed 7th Jun 2026

185650% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and positive Out of my depth until they came to my rescue Reviewed on: 7th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18584)

Saved me!

I was getting further and further into debt and was maxed out on three credit cards. Until my health deteriorated and covid I was managing just. I lost one of my jobs during covid and due to ill health couldn't work full time. My mortgage was over half my salary, and I live alone. With council tax and heating I had nothing left. I was just paying the minimum payments then putting more stuff on credit cards. Step change helped me with a debt management plan, and though I still have little money for anything other than bare essentials, I can see a light at the end of the tunnel. Reviewed on: 13th July 2023

Life changing

Everything was so easy and straightforward,the relief is unreal to know I'm on top of it all and my debts are still being paid.thank you so much. Reviewed on: 13th July 2023

Incredibly helpful, completely non-judgemental

The whole process was quick, easy and efficient. There was no judgement, just amazing help, support and advice. This has changed my life and that is not an exaggeration! I am now paying what I can afford whilst still being able to live and not simply exist from one day to the next! Reviewed on: 13th July 2023

Very helpful and happy people

Nothing is never to much I am glad I reached out and got help by step change Reviewed on: 13th July 2023

I can sleep again

Step change really helped when I got into difficulty following various challenging times and the rise in cost of living. I had tried many ways to reduce my outgoings and help manage my payments but it seemed I was getting nowhere. As a last straw I got in touch with step change who were great. They gave me a way of managing my debt and pulled me from the water when I felt I was drowning. Although it is not the perfect solution, it is definitely a life line and a chance to stay afloat. What I liked most was being able to do everything online and never having to speak to anyone over the phone (something I really struggle with doing) I would recommend turning to step change if you are struggling and they will help to find you the best answer for your circumstances. Reviewed on: 13th July 2023

Incredible

I've been on a DMP with stepchange for several months and everyone I have spoken to in the company have been amazing. They speak with compassion and respect and truly do so everything they can to find the best solution for you .. Always happy to point you in the right direction . I couldn't recommend them any more highly. They have definitely helped me get my life back on track after drowning in debt. I couldn't have done it without them. Reviewed on: 13th July 2023

So helpfull

Really helped me & the guy i spoke to was so kind & understanding,i was in a very bad way when i contacted them but they gave me back a little bit of hope Reviewed on: 13th July 2023

Stress relief

Very quick and professional company that helped me to manage my debt Reviewed on: 13th July 2023

Genuinely life changing

It’s different to explain just how much stress overwhelming debt can cause. Finding Step Change has genuinely changed my life. Every one I have ever spoken to has been a perfect mix of compassionate and professional. It’s great to know that I will still be able to pay my debts, but that they will no longer rule my life. Reviewed on: 13th July 2023

Recommend

Very helpful, informative and solution based advise. Reviewed on: 13th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 5939 reviews
Debt collection
from Ayom Debt Recovery 1.84 from 87 reviews
Debt advice
from Business Debtline 4.19 from 19 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub