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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18608 reviews)

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4.92

Based on 18,608 reviews, last reviewed 11th Jun 2026

186800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has been very helpful with the service t... Step change has been very helpful with the service that they provide. Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18608)

Excellent service

StepChange helped me when I needed it most and set up a debt management plan for me very quickly. I found the website easy to use and the members of staff I spoke to were polite, professional and knowledgeable. Reviewed on: 14th July 2023

Brilliant debt services

Step change was very helpful and understanding towards my debt, it really didn't take long for them to sort out with my debters what I could afford each month. I totally recommend them Reviewed on: 14th July 2023

Took my anxiety away

Step change were there to help when I hit financial difficulty, they were sensitive when dealing with me and found me a plan that works for me. They take care of everything for you and communication is brilliant. They took my financial stress away. I urge anybody struggling with debt to use stepchange. Reviewed on: 14th July 2023

Relief

I was in debt and didn't have the income to keep on top of the payments. I couldn't stop worrying even trying to sleep so had an impact on my mental health. Stepchange have been brilliant and without them I am not sure what position I would be in but I know it wouldn't be a good position Reviewed on: 14th July 2023

a relief

From the moment I got in touch with step change they were very helpful and listened to me, they were not judge mental and put my mind at rest that they could help. I was so worried about doing a step change but I didnt need to worry Thank you step change I can now sleep at night Reviewed on: 14th July 2023

Life Savers

Debt is daunting., however, Step Change made me see that there was a way out. From start to finish the application process was straightforward and the support from that point has been fantastic - thank you Step Change, you actually save lives! Reviewed on: 14th July 2023

Brilliant service

They helped me during a very difficult time and made the process very easy. And have and will continue to recommend them to friends and family. Reviewed on: 14th July 2023

The best out there.

Struggled with debt for a number of years. Step Change is a no nonsense, straight talking debt advice charity. They help you pick the right option and deal with all your creditors afterwards. Unlike some of the others there's no false promises of writing off debt and the process after looking around other providers is very easy. Thanks Step Change. Reviewed on: 14th July 2023

They were there when I needed them most

You never think you’re going to get into a situation where your income is less than your outgoings but unfortunately due to a few circumstances changing, I did, I contacted step change and set up a DMP. The whole process was easy and they have been very responsive either way. This is a very difficult time at the minute, the cost of living is high and I’m so happy to have step change to offer the support and guidance during this time. Reviewed on: 14th July 2023

Lifechangers

Stepchange changed our lives. We had beeen struggling to pay things, always using cards as a top up, to pay for weekly shopping etc until things had to stop. Credit card bills spiralled and we simply were just paying interest. Things had to change and we contacted stepchange, the staff were very helpful, non judgemental and made us feel at ease. The online process was simple to complete and we now are managing to live a normal life with out all the financial worries. Well done to the guys at stepchange Reviewed on: 14th July 2023

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