Paid advertisement
Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,823 reviews, last reviewed 19th May 2026
101350% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Stepchange was a life saver & are very very helpful,... Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026
Susie Smith's avatar
Susie Smith

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (16823)

Life Savers

5
From the start were clear, knowledgeable and reassuring. They have continued to be so. Reviewed on: 4th September 2021
H Robinson's avatar
H Robinson

Honest help

5
Help when you need it,sorted finances for me not creditors, Brilliant service. Reviewed on: 4th September 2021
Benjamin Holland 's avatar
Benjamin Holland

Excellent company

5
Excellent company always ready to help and never judge you you. Reviewed on: 4th September 2021
wayne painter's avatar
wayne painter

Unbelievably supportive.

5
Always feel they're on your side and all calls have been super helpful and friendly. Reviewed on: 4th September 2021
Robin's avatar
Robin

Excellent service

5
So supportive & understanding in a really stressful worrying time. Reviewed on: 4th September 2021
LD's avatar
LD

Great service

5
Everyone I have spoken to has been very helpful and given me good advice Reviewed on: 4th September 2021
Helen's avatar
Helen

Excellent

5
Very efficient and fast. Reassuring and helpful. They carry the load and take the stress from you. They give you your life back... Reviewed on: 4th September 2021
Daniel johnson's avatar
Daniel johnson

Excellent support and service

5
I was really worried about contacting them and dealing with my debt but the service and support they offered was excellent. When talking to them I didn’t feel judged. They are in regular contact through email and I have found the whole process easy to set up and follow and I would highly recommend to anyone struggling with debt. Reviewed on: 4th September 2021
Ellie's avatar
Ellie

Support

5
Very understanding and supportive Reviewed on: 4th September 2021
ALTOUGH FAIK's avatar
ALTOUGH FAIK

Helpful, friendly, non judgemental

5
I've been on my plan for over 10 years now and was recommended by a friend. The whole experience has been great, very helpful and non judgemental with the initial set up of my plan. Even now I know I can just call them if I need any information or help. Reviewed on: 4th September 2021
Sharon Molton 's avatar
Sharon Molton

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill