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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Good Service

Good service easy to talk to and explained Brilliantly Reviewed on: 22nd July 2021

Stepchange changed my life

They helped me when I didn’t know what to do about my debts, always very helpful, and the costumer service is amazing :) Reviewed on: 22nd July 2021

Peace of mind

Really helped me to get things under control and to give me peace of mind again. Best way forward and would and have recommend to anyone Reviewed on: 22nd July 2021

Simple

I have been very amazed at what I have received from Stepchange, I must admit I had never heard of these before, so I gave them a chance and not looked back, wonderful to work with Reviewed on: 22nd July 2021

Literal Lifesavers

StepChange was there when I was at my most vulnerable. They were so kind and understanding and helped me sort out my debt repayments. If not for them I probably would not still be here today. They literally saved my life! Reviewed on: 22nd July 2021

Always is here to help

Step Change helped me when I was dealing with many problems on my own. The debts kept piling up, but they were a symptom, rather than a disease itself. The advisers were excellent and when I needed even more help, they were there to help. For my creditors even mentioning StepChange was enough to accept my payment proposal. I would say that Step Change saved my life and helping to turn it around. Reviewed on: 22nd July 2021

A good few years of peace of mind and no fear.Stepchange stopped any mental problems by being there for me.

After accumalating debt by allowing banks and credit card companies to increase my credit limits when they wanted to without challenging them. They did it first and asked after. I got into trouble when my marriage brokedown.To condense this ,i was referred to stepchange and have never looked back or had sleepless nights. I will hopefully be debt free this time next year.I decided at the outset to stick to the advise Stepchange gave me,especialy on my annual budget review,which was always fair and allowed me to live under reasonable conditions without stress.I will always be grateful to Stepchange for sheperding me through this traumatic time in my life. Highly satisfied, thank you. Reviewed on: 22nd July 2021

Helping hand

I was unable to find a solution to my situation, and when I contacted stepchange, they took the pressure off me, and offered a way to my problems. Reviewed on: 22nd July 2021

Excellent service

Very helpful for people in need…it’s a great service and helped me significantly during a very difficult time in my life free of judgement Reviewed on: 22nd July 2021

Excellent company

Very good company and very helpful to people in debt Reviewed on: 22nd July 2021

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