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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Excellent and understanding

Made me feel at ease when going through a terrible time Reviewed on: 22nd July 2021

Excellent service

Very good understanding my situation with my money worrys was offered lots of help Reviewed on: 22nd July 2021

Changed my life

Step change changed my life since asking them for help I’ve paid off my debts apart from one to finish paying with them Reviewed on: 22nd July 2021

Stepchange saved us

What was a scary time financially we got in touch with stepchange before we got deeper into debt they were very helpful and not judgemental we would definitely recommend using them to anyone who needs funanxial help. Reviewed on: 22nd July 2021

Wonderful service

We have been with Step Change for over 10 years, in which time they have proved themselves invaluable. We have both on separate occasions lost our jobs, nothing we tell Step Change seems to phase them at all. Always helpful, sympathetic and caring. Reviewed on: 22nd July 2021

Helpful

Help was there when I needed it I can't thank them enough for helping me sort out my money problems. Reviewed on: 22nd July 2021

Stop worrying

Step change will stop you Worring who’s going to ring & give you aggro , so helpful , I was humming & ahhring to ring but once you do , loads of your mind Reviewed on: 22nd July 2021

Help when most needed

Being in debt is a horrible experience but right from the first contact Stepchange have been so supportive and a huge help through a very difficult time. The advisors are always friendly and I really don’t know where I would be without them or their help and advice Reviewed on: 22nd July 2021

Amazing support

Efficient, helpful and understanding. Taking the stress away from an embarrassing and stressful event. Reviewed on: 22nd July 2021

No hassle

Joined the scheme in 2018 and had no hassle whatsoever. Debt free next year and no stress. Thank you. Reviewed on: 22nd July 2021

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