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StepChange: Debt Management reviews

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4.95
Based on 14,713 reviews, last reviewed 7th Nov 2025
93% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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See only 4 star reviews
3%
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Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025
Anthony A's avatar
Anthony A

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Excellent service at all levels

5
StepChange has been great helping me sorting out issues as well as clarifying any questions and the customer service is excellent. Reviewed on: 22nd July 2021
Rute Gomes's avatar
Rute Gomes

Relieve the stress of debt.

5
Stepchange help to take the stress out of debt with a friendly and relaxed approach to helping you with your situation. Reviewed on: 22nd July 2021
Mark's avatar
Mark

Helped me when I was in a dark place

5
People need to know to reach out to stepchange and try and get your life back on track. Helped me mentally in a big way. Reviewed on: 22nd July 2021
Lee Chapman's avatar
Lee Chapman

Life savers

5
If it wasn’t for them, I dong think I’d be here now! Reviewed on: 22nd July 2021
Bsljinder's avatar
Bsljinder

Good advice and solution

5
Great advice and solutions to complicated problems Reviewed on: 22nd July 2021
Stuart's avatar
Stuart

Very helpful

5
Response to help with my financual problem was very quick. Reviewed on: 22nd July 2021
Mary's avatar
Mary

Don't know where I would be without them.

5
From that first phone call I made to Debt Change my life changed for the better. Can't thank them enough, don't know where I would be without there help and understanding. Reviewed on: 22nd July 2021
Minnie Miley's avatar
Minnie Miley

Great Company

5
After a Divorce a few years back I got in to financial difficulties Stepchange helped me every step of the way and have got me on an affordable payment plan the staff are always helpful and friendly too. Reviewed on: 22nd July 2021
Matthew's avatar
Matthew

Step change are incredible

5
We both lost our jobs and had debts. Got in touch with stepchange and they put us on a DMP it has taken away most of our money worries I can sleep better at night. The staff were considerate, helpful, friendly and very helpful Reviewed on: 22nd July 2021
Peg's avatar
Peg

Very helpful

5
Always ready to advise and help when needed, grateful for giving me the correct advice. Reviewed on: 22nd July 2021
Suzan Huseyin's avatar
Suzan Huseyin

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