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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Totally deserved for an award

We would still be in hard times if not for Stepchange, They are always there with free advice and help me and thousands of others to budget until we are worry free, They take the big weight off you when you didn't know which way to turn Reviewed on: 22nd July 2021

They give peace of mind

I was at a loss trying to deal with the debt following loss of employment and health problems stopping me from working. Being recommended to speak to Stepchange, I went ahead. Some testing frustrations but in the whole very good people to deal with. Reviewed on: 22nd July 2021

Excellent service at all levels

StepChange has been great helping me sorting out issues as well as clarifying any questions and the customer service is excellent. Reviewed on: 22nd July 2021

Relieve the stress of debt.

Stepchange help to take the stress out of debt with a friendly and relaxed approach to helping you with your situation. Reviewed on: 22nd July 2021

Helped me when I was in a dark place

People need to know to reach out to stepchange and try and get your life back on track. Helped me mentally in a big way. Reviewed on: 22nd July 2021

Life savers

If it wasn’t for them, I dong think I’d be here now! Reviewed on: 22nd July 2021

Good advice and solution

Great advice and solutions to complicated problems Reviewed on: 22nd July 2021

Very helpful

Response to help with my financual problem was very quick. Reviewed on: 22nd July 2021

Don't know where I would be without them.

From that first phone call I made to Debt Change my life changed for the better. Can't thank them enough, don't know where I would be without there help and understanding. Reviewed on: 22nd July 2021

Great Company

After a Divorce a few years back I got in to financial difficulties Stepchange helped me every step of the way and have got me on an affordable payment plan the staff are always helpful and friendly too. Reviewed on: 22nd July 2021

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