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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Wish I had done this years earlier!

Wish I had done this years earlier! A great service - so empathetic and understanding and didn't judge me. They took it all away from me and they did all the work. A fantastic company to use if you are struggling with debt - don't struggle anymore ! Reviewed on: 1st May 2024

Life Changing Debt advice

Stepchange is an amazing debt charity that really helped me turn my life around. All the staff are caring, non-judgemental and impartial advice. Reviewed on: 1st May 2024

Sincere, heartfelt praise

Anyone can find themselves in financial trouble and StepChange will help them to resolve their issues without judgment and with expert advice. Reviewed on: 1st May 2024

genuine empathy

Extremely helpful and showed genuine empathy toward my situation. Thank you Reviewed on: 1st May 2024

Step Change turned our lives around

Step Change helped us turn our lives around s they never judged just gave us fantastic advice. Reviewed on: 1st May 2024

Sympathetic.

Sympathetic. Helpful. No judging Reviewed on: 1st May 2024

Very helpful, friendly and understanding from start...

Very helpful, friendly and understanding from start to finish and along the way. Definitely helped reduce a lot of stress and worry regarding debts. Highly recomendable. Don't hesitate to contact for help and advice if you have any financial worries. Reviewed on: 1st May 2024

They are there to help anyone with debt problem

They are there to help anyone with debt problem Reviewed on: 1st May 2024

Overall great service and well worth it

Overall great service and well worth Reviewed on: 1st May 2024

My mind and life was plagued with excessive debt pro...

My mind and life was plagued with excessive debt problems and a severe cash flow crisis. 3 years on from contacting Step Change my mind and life are back in control. Reviewed on: 1st May 2024

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