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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,834 reviews, last reviewed 21st May 2026
101900% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

Friendly helpful and sympathetic. Friendly helpful and sympathetic. Without their help and advice I'd have committed suicide. As my life progresses they are always there to help and of... Read more Reviewed on: 21st May 2026
TFTSG's avatar
TFTSG

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16834)

Very helpful

5
They helped me a lot, good customer service. Reviewed on: 4th September 2021
Sylwia's avatar
Sylwia

Excellent Company

5
Step Change are great. They sort out everything for you and give you great impartial advice. Plus you don’t pay them any money to manage your DMP unlike other companies. Reviewed on: 4th September 2021
ML's avatar
ML

They take the stress away

5
Not only have they helped me/my sterss and anxiety, at a time when my whole world was collapsing around me. They have helped people I have recommended and the people that recommended me to them. This has enabled many to get back on track, focus, take back control of their lives, re gaine confidence and saved them from loosing everything they had worked their whole life to achieve. Regardless of age, young or not so young life can throw curve balls you never dreamed of. No one ever judged only listened with sincerity and a guiding light. I owe Step Change my sincere thanks as I reach the light at the end of a very dark tunnel. Reviewed on: 4th September 2021
Diane Dodsworth's avatar
Diane Dodsworth

Quite simply, brilliant

5
Falling behind on your finances is the most scary and draining thing in the world, but not once you call stepchange. Their team of agents are very helpful, non judgemental (most important of all) and genuinely just want to help. All this results in a great night sleep and you can get back to living your life. Thank you Stepchange!! Reviewed on: 4th September 2021
Grant Moffat's avatar
Grant Moffat

Life line

5
I was paying out more money than I was earning on my debts and when it all caught up with me I didn’t know which way to turn.. I tried to use some debt company’s to consolidate my debts and they made it that complicated and then told me some of my creditors wouldn’t let me consolidate. so I tried StepChange they made it so easy so me to set up my debt management plan it was 100% the best call I made. Reviewed on: 4th September 2021
Dean Ashfield's avatar
Dean Ashfield

Easy, helpful, debt solutions

5
I contacted step change after my husband and I found that we were having to use our credit card for essentials after our debts built up. They were friendly and enabled us to see that our situation was untenable. They offered us guidance on which the best solution was for us and we have been able to get our financial situation back on track. Reviewed on: 4th September 2021
Louise Bullock's avatar
Louise Bullock

Great service

5
Company understands customer needs more than the customer realises when being advised, shows fair treatment to all customers Reviewed on: 4th September 2021
dawn.brown1975@yahoo.co.uk's avatar
[email protected]

Life-changing

5
Stepchange helped me get my finances in shape, not only by providing tools, but also outstanding support. Reviewed on: 4th September 2021
Piotr's avatar
Piotr

Gave me back my life.

5
Step Change helped me take control of my life.I can now sleep at night. Reviewed on: 4th September 2021
Barbara's avatar
Barbara

Best Step Change

5
Help people like me to get out of debt Reviewed on: 4th September 2021
Rudee Matthews's avatar
Rudee Matthews

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