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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

94% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Suicide to a new life

I was suicidal about my debts I didn't know where to turn. I had sold off all my assets just to keep paying the interest . I had nothing left. I only wished I had found the courage to approach Stepchange 3 years earlier. But I am now debt free and had support for over 6 years of the wonderful non judgemental staff . They are the best I have my life back and can now look forward to a life from fear, Thank you Stepchange Reviewed on: 22nd July 2021

The best at what they do .

Stepchange gave me courage , and the support and structure to face my debt and accept responsibility for it. At the same time , they engineered an affordable repayment programme that has allowed me to continue to work and support my family while repaying my debt schedule month by month . They are genius at what they do. Patient empathy but realistic support and infrastructure to be able to survive the catastrophic consequences of my bad financial decisions . Reviewed on: 22nd July 2021

Debt payments

You taken a lot of worries and stress off me. Reviewed on: 22nd July 2021

Amazing support and service

Step change have helped me and given me the confidence I need to get out of debt. Educating and whats possible and recommending best ways to improve my quality of life. Reviewed on: 22nd July 2021

Changed my life.

They are amazing. Very helpful, very understanding. Don’t make you feel guilty for being in debt. Helped me enormously during the initial setup process. Reviewed on: 22nd July 2021

Great service!

Very help team & great job! Keep up with the great work and service. Reviewed on: 22nd July 2021

Excellent people

Wonderful company, they've certainly helped me and lots of other people. Reviewed on: 22nd July 2021

Invaluable help when it's most needed.

I was a little apprehensive about using this service having used a 'private' company prior to learning about Step Change who took their 'cut' before my creditors received a penny. I've had nothing but good advice and invaluable help since using this service. I cannot stress enough how valuable their help is. I would recommend this service 100% to anyone needing help today without hesitation. I'm sorry this is the only way I know how to say THANK YOU to the Step Change team and wish them success in this venture. Reviewed on: 22nd July 2021

Totally deserved for an award

We would still be in hard times if not for Stepchange, They are always there with free advice and help me and thousands of others to budget until we are worry free, They take the big weight off you when you didn't know which way to turn Reviewed on: 22nd July 2021

They give peace of mind

I was at a loss trying to deal with the debt following loss of employment and health problems stopping me from working. Being recommended to speak to Stepchange, I went ahead. Some testing frustrations but in the whole very good people to deal with. Reviewed on: 22nd July 2021

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