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StepChange: Debt advice reviews

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4.95
Based on 14,715 reviews, last reviewed 31st Dec 2025
67% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025
Debbie P's avatar
Debbie P

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14715)

Highly recommend

5
They have been very supportive to me Reviewed on: 22nd July 2021
Merajjuddeen Bucksee's avatar
Merajjuddeen Bucksee

They saved my life!

5
I was so stressed and didn't know where to turn but step change helped me prepare a repayment plan that was affordable and took the stress away - I am so grateful. Thank you Reviewed on: 22nd July 2021
Brian Sheffield's avatar
Brian Sheffield

Suicide to a new life

5
I was suicidal about my debts I didn't know where to turn. I had sold off all my assets just to keep paying the interest . I had nothing left. I only wished I had found the courage to approach Stepchange 3 years earlier. But I am now debt free and had support for over 6 years of the wonderful non judgemental staff . They are the best I have my life back and can now look forward to a life from fear, Thank you Stepchange Reviewed on: 22nd July 2021
bsimpson527@btinternet.com 's avatar
[email protected]

The best at what they do .

5
Stepchange gave me courage , and the support and structure to face my debt and accept responsibility for it. At the same time , they engineered an affordable repayment programme that has allowed me to continue to work and support my family while repaying my debt schedule month by month . They are genius at what they do. Patient empathy but realistic support and infrastructure to be able to survive the catastrophic consequences of my bad financial decisions . Reviewed on: 22nd July 2021
seantalbot 's avatar
seantalbot

Debt payments

5
You taken a lot of worries and stress off me. Reviewed on: 22nd July 2021
David Daniels's avatar
David Daniels

Amazing support and service

5
Step change have helped me and given me the confidence I need to get out of debt. Educating and whats possible and recommending best ways to improve my quality of life. Reviewed on: 22nd July 2021
Samuel Forster's avatar
Samuel Forster

Changed my life.

5
They are amazing. Very helpful, very understanding. Don’t make you feel guilty for being in debt. Helped me enormously during the initial setup process. Reviewed on: 22nd July 2021
Cynthia's avatar
Cynthia

Great service!

5
Very help team & great job! Keep up with the great work and service. Reviewed on: 22nd July 2021
J's avatar
J

Excellent people

5
Wonderful company, they've certainly helped me and lots of other people. Reviewed on: 22nd July 2021
Alan Brown 's avatar
Alan Brown

Invaluable help when it's most needed.

5
I was a little apprehensive about using this service having used a 'private' company prior to learning about Step Change who took their 'cut' before my creditors received a penny. I've had nothing but good advice and invaluable help since using this service. I cannot stress enough how valuable their help is. I would recommend this service 100% to anyone needing help today without hesitation. I'm sorry this is the only way I know how to say THANK YOU to the Step Change team and wish them success in this venture. Reviewed on: 22nd July 2021
Mary Whitaker's avatar
Mary Whitaker

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