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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Extremely helpful and supportive.

Extremely helpful and supportive. I’ve cleared nearly £20000 worth of debt and I couldn’t have done this without Stepchange Reviewed on: 1st May 2024

Stepchange saved my life.

Stepchange saved my life. Drowning in debt due to unmanaged mental health I didn’t know where to turn, I was being harassed by debtors and my mental health was at rock bottom. Stepchange helped me set up breathing space and a DMP to get me back on track and now I’m almost done and debt free. Reviewed on: 1st May 2024

Debt help

Brilliant experience help me out of debt Reviewed on: 1st May 2024

Many years ago I wasin debt up to my eyeballs not k...

Many years ago I was in debt up to my eyeballs not knowing which way to turn a messy divorce seen to that got in touch with stepchange & no looking back thank you Reviewed on: 1st May 2024

Gave me help and peace of mind at a terrible time in...

Gave me help and peace of mind at a terrible time in my life Reviewed on: 1st May 2024

They have simply saved my life.

They have simply saved my life. Huge debts due to a divorce and I was pestered constantly by debt recovery agencies, threatening all sorts. One phone call meant I could sleep at night and I am no longer worried about answering the door. Don't hesitate, call them now!!! Reviewed on: 1st May 2024

Debt is still a taboo subject

Debt is still a taboo subject, stepchsnge have always treated me with respect and in a non judgemental way, I will be forever grateful for ths Reviewed on: 1st May 2024

They are amazing people to talk to.

They are amazing people to talk to. Not to judge you , but give you your life back , if there is one thing you must do today is to give them a call NOW !!! Reviewed on: 1st May 2024

The online angels.

If it wasn't for the kind heart right at the very beginning I would still be up to my eyes in debt. S/C has never once made feel like i cant cope or that i should no better, they have been a bloody rock. When i needed to pause they were great about it, they are always helpful and they talk to you like a human being not a case. Reviewed on: 1st May 2024

Stepchange was a lifesaver for me.

Stepchange was a lifesaver for me. I got myself back on track and feel so much better and looking forward to a debt free future Reviewed on: 1st May 2024

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