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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 14,715 reviews, last reviewed 31st Dec 2025
67% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025
Debbie P's avatar
Debbie P

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14715)

Life changing

5
Completely changed my life and helped me get back in control of my finances Reviewed on: 22nd July 2021
Olivia's avatar
Olivia

Amazing service

5
A massive help and takes away a lot of stress, thank you so much you are definitely winners Reviewed on: 22nd July 2021
Jon Kirk's avatar
Jon Kirk

Support is there if needed

4
Supportive, friendly staff who will do all they can to help you. Reviewed on: 22nd July 2021
nancyharcourt@hotmail.co.uk's avatar
[email protected]

Top customer service

5
Step Change is a amazing debt charity they have an amazing customer service always friendly and efficient to deal with my queries. Reviewed on: 22nd July 2021
Native -AfroChica's avatar
Native -AfroChica

Excellent service

5
They take the stress out of debt management. The listen and are most helpful. Reviewed on: 22nd July 2021
Andy Brackenridge's avatar
Andy Brackenridge

Amazing!!!

5
So supportive, non-judgemental. When I was at my lowest point they turned my life around. I’ll be forever grateful. Reviewed on: 22nd July 2021
mattjbellamy@hotmail.co.uk's avatar
[email protected]

Stepchqnge experience

5
Stepchange helped me clear the wood from the trees to see a way forward financially. They are easy to contact and best of all approachable if any obstacles come up. I'm now in a much better place with everything because I found them. Reviewed on: 22nd July 2021
Valerie Johnston 's avatar
Valerie Johnston

Thank you for helping live again

5
I have always been treated with respect and understanding from the advisors I have encountered. By taking their advice and being supporters and being treated with kindness changed my life and helped me to see a way forward. My health has improved since taking control too which I can’t thank them enough! Reviewed on: 22nd July 2021
Suz's avatar
Suz

Awesome

5
So helpful and relieved the stress almost instantly Reviewed on: 22nd July 2021
JUDE England's avatar
JUDE England

Supportive and calm

5
Amazing supportive and calm agents that are positive and proactive. Concentrate on the solution not the problem. Did not make me feel embarrassed or ashamed for discussing my financial situation,void not feel at all patronised but empowered by their positivity. Excellent service that has helped me get my life back on track and helped me sleep at night!!!! Reviewed on: 22nd July 2021
Ann's avatar
Ann

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