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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,833 reviews, last reviewed 21st May 2026
101850% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Stepchange the best thing I did was to contact them! Since first contact with someone at Stepchange, i have had nothing but good, professional service. Everyone i have spoken to have put me at ease, neve... Read more Reviewed on: 21st May 2026
Paula P's avatar
Paula P

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16833)

Compassionate

5
They helped and continue to help me. They’re extremely helpful and patient. There’s no judgment from them. They’re great!! Reviewed on: 4th September 2021
Jason Marcelin's avatar
Jason Marcelin

Excellent

5
This service is amazing they are so helpfull, and take all your worries away. They offer amazing advice and support. I would recommend this to anybody who is having financial troubles. Reviewed on: 4th September 2021
Andy Clarke's avatar
Andy Clarke

Amazing

5
Stepchange are an amazing company their employees are very professional, reassuring and help in every way they can when you are in one of hardest situations in life they help you plan and move forward to a better life and helping you move closer to being debt free. Reviewed on: 4th September 2021
clarabella17@icloud.com's avatar
[email protected]

Understanding, helpful, efficient

5
Every interaction I've had with StepChange has ended with an outcome I've been more than pleased with. More than that, their team are always very patient and understanding in relating to your situation. Reviewed on: 4th September 2021
AJH's avatar
AJH

S A

5
Fantastic help on the end of the phone, very professional Reviewed on: 4th September 2021
StuartAndrews 's avatar
StuartAndrews

Very helpful

5
I would recommend StepChange to anyone that has financial issues as they have helped me when I couldn’t see the light at the end of the tunnel. Reviewed on: 4th September 2021
Malina Giurgiu's avatar
Malina Giurgiu

Kind and supportive service

5
To face debt is very hard and is accompanied by so many negative emotions. I found StepChange a huge support, they made it so much easier to get on top of the debt and find a workable solution. Reviewed on: 4th September 2021
Natasha's avatar
Natasha

Amazing people.

5
There are no words to describe how Step Change have helped me. Their service and customer relations have been of exceptional standard. They deserve this award! We’ll done Step Change! Reviewed on: 4th September 2021
benjamin120287's avatar
benjamin120287

L0ve & light

5
LOVE..WiSD0M . . peace . . Life l0ve & LiGHT Peace. Reviewed on: 4th September 2021
dildar Ali's avatar
dildar Ali

Very helpful

5
They helped me a lot, good customer service. Reviewed on: 4th September 2021
Sylwia's avatar
Sylwia

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