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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

94% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Support is there if needed

Supportive, friendly staff who will do all they can to help you. Reviewed on: 22nd July 2021

Top customer service

Step Change is a amazing debt charity they have an amazing customer service always friendly and efficient to deal with my queries. Reviewed on: 22nd July 2021

Excellent service

They take the stress out of debt management. The listen and are most helpful. Reviewed on: 22nd July 2021

Amazing!!!

So supportive, non-judgemental. When I was at my lowest point they turned my life around. I’ll be forever grateful. Reviewed on: 22nd July 2021

Stepchqnge experience

Stepchange helped me clear the wood from the trees to see a way forward financially. They are easy to contact and best of all approachable if any obstacles come up. I'm now in a much better place with everything because I found them. Reviewed on: 22nd July 2021

Thank you for helping live again

I have always been treated with respect and understanding from the advisors I have encountered. By taking their advice and being supporters and being treated with kindness changed my life and helped me to see a way forward. My health has improved since taking control too which I can’t thank them enough! Reviewed on: 22nd July 2021

Awesome

So helpful and relieved the stress almost instantly Reviewed on: 22nd July 2021

Supportive and calm

Amazing supportive and calm agents that are positive and proactive. Concentrate on the solution not the problem. Did not make me feel embarrassed or ashamed for discussing my financial situation,void not feel at all patronised but empowered by their positivity. Excellent service that has helped me get my life back on track and helped me sleep at night!!!! Reviewed on: 22nd July 2021

Highly recommend

They have been very supportive to me Reviewed on: 22nd July 2021

They saved my life!

I was so stressed and didn't know where to turn but step change helped me prepare a repayment plan that was affordable and took the stress away - I am so grateful. Thank you Reviewed on: 22nd July 2021

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