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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Been brilliant and very caring

Been with stepchange for a number of years and they have experts in debt control which can sort out 99 per cent of most people’s problems . Reviewed on: 22nd July 2021

Great service puts mind at rest

Great help when you really need someone to help with you debt issues. Very calm and able to put you at ease to walk you though all the options. and make you see that they is light at the end of the tunnel Reviewed on: 22nd July 2021

Best Ever StepChange saved my Sanity

From start to finish they put me first, sorted my finances and my stress. Levels all in one . Reviewed on: 22nd July 2021

Excellent service

Helped me so much to stop people hounding me night and day Reviewed on: 22nd July 2021

Peace of mind

Step Change are simply the bees knees. So polite, so calming and so understanding. They have given us a new lease of life. Reviewed on: 22nd July 2021

Great help

Very polite and very helpful. Always willing to go that extra mile to make you feel comfortable Reviewed on: 22nd July 2021

Financial Life savers

StepChange we’re there to advise and support us in our hour of need when there was nowhere to turn. Reviewed on: 22nd July 2021

Life savers

Understanding, non judgemental, real people on the end of the phone, efficient but caring too. Reviewed on: 22nd July 2021

The Most Helpful

Before Step Change helped me to sort out my debts, I was worrying so much that I was becoming ill. Once I had sorted out my debt with the support from Step Change, I stopped worrying so much and began to feel a lot better. I couldn’t recommend them enough. The staff are fantastic people who reassure you and more importantly, listen to your concerns. Reviewed on: 22nd July 2021

5 star service

Excellent, helpful service from start to finish Reviewed on: 22nd July 2021

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