Write a review

StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (11172 reviews)

View other StepChange products

4.96

Based on 11,172 reviews, last reviewed 9th May 2025

500% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent care in a crisis My partner had a health issue which ended his employment and ability to work. We didn't have any arrears but knew we couldn't keep up repayments we we... Read more Reviewed on: 9th May 2025

Latest lowest rating:

1

Poor advice My husband found himself in difficulty following a gambling addiction that he had used a credit card for along with maxing out his overdraft. We went ... Read more Reviewed on: 22nd April 2025

Read all reviews Write a review

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

Review StepChange: Debt Management now

Help others make smarter decisions by sharing your own experience.

Write a review

StepChange Debt Management reviews (11172)

Understanding.

I was very agitated when I contacted step change. I had just been diagnosed with cancer on top of financial difficulties. They put you at ease straight away and you feel you are not alone. They get straight on to helping you sort stuff out and help with advice in contacting creditors. You then have time to sort out your best options with step change helping all the way. Cannot praise them enough for their care and understanding. Reviewed on: 23rd April 2020

Exceptional!

Everything was simple and easy and the staff really put my mind at ease. Thank you !! Reviewed on: 23rd April 2020

Life Saving

It helped turned our lives around. Many thanks to all your staff Reviewed on: 23rd April 2020

I couldn't thank StepChange enough for helping myself and my family get back on track with my finances.

I got to a point 5 yrs ago where my finances were out of control. l spoke to StepChange and the staff couldn't have been more understanding and helpful. I'm coming to the end of my plan and will be for ever grateful to the staff at StepChange. Reviewed on: 23rd April 2020

Amazing!

The Stepchange team are amazing. At a time when one can feel shame at getting into debt they are so calm and kind and non- judgemental. I dont know what I would have done without the help they provide, I jwish I'd turned to Stepchange sooner. Reviewed on: 23rd April 2020

Stepchange

Step change have helped me so much, life is so much better now Reviewed on: 23rd April 2020

Amazingly helpful and non-judgmental

My biggest regret is that I didn't contact Step Change earlier. They saved my sanity and helped me through a really difficult time. Being non-judgmental was good as my partner had had cancer but it was amazing how many credit card companies I told this but still didn't want to help. I have no hesitation in recommending Step Change. Don't leave it. Reviewed on: 23rd April 2020

Sunshine in the clouds

Been with step change on DMP for over 5 years and we can live again, manage our budget and debts on our income with an end insight. Fantastic continual support and understanding. Recommended them to a friend who can now stop juggling and sleep again too. Reviewed on: 23rd April 2020

Step change organisation.. a lfesaver after my life crashed into bureaucratic wall.

Serious Car accident in my past had impact on periods I could work followed by recovery time off I needed.. Gap in income came when Benefit payments needed to be recalculated.. No money to pay all the Bills and my explanation to sooo my departments not accepted.. Sleepless nights & depression followed. I feared Court action and prison. Communication at deadlock until 1 dark cold wet night, my call to Step change, by the Grace Of God, was immediately answered. They lifted the weight of anxiety if my shoulders. Acted as Mediator ensuring satisfactory and manageble payment arrangement between myself and all creditors, put in place.. Their Lifesaving calculation system has continued to be the anchor for my Mental, Physical & Financial exsistance. Reviewed on: 23rd April 2020

Fantastic

From the first call I was put at ease not judged and helped at all times still with them but I now sleep better than before would recommend them to any one having difficulty it can happen to anyone Reviewed on: 23rd April 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 4.59 from 7 reviews
Debt Solutions
from PayPlan 4.94 from 22305 reviews
Debt collection
from Are You Owed Money 1.60 from 76 reviews

There's still more to see!

StepChange has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub