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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Difficult times but support there always

I have had some Difficult times but support there always, nobody could have got me through this but step change. Thank you Reviewed on: 22nd July 2021

Helped me massively

Stepchange have made everything manageable for me. If I’d swallowed my pride and called them 2 years earlier I’d have been in half the trouble I was when I finally did. Would recommend to anyone. Reviewed on: 22nd July 2021

Brilliant

I was struggling and Step change was suggested. It changed my life. I am more than half way through my plan and every step of the way they have supported me. Reviewed on: 22nd July 2021

Defo recommended

Would defo recommend to anyone with financial worries, they’re here to help! Don’t put it off! Reviewed on: 22nd July 2021

Peace at last

Stephanie is the best thing I could have done in a long time. Finally plucked up the courage to approach them. They were understanding and non judgemental. Reviewed on: 22nd July 2021

A life-Saver

Brilliant organisation, helped me through a difficult time. Reviewed on: 22nd July 2021

The best you will ever have.

I was 52 wirking had a good life. I was made reduntant my husband was ill with cancer and brain problems. I was crying and shaking they were wonderful so kind to me non judgemental worked out my debts what was need to keep the house going as i lost my husband died just after my redundancy. I felt small so vunerable so desperate Step Change helped me to the right path and in four years they have never ever let me down. Two months ago i wrote a massive story about step change how i hid it for years how ashamed of me but that i no longer felt ashamed i was slowly paying my debts off i could live and if anyone was in debt Step Change wetr the people to help them. So many people thanked me for telling my story some people thought i was brave some people admitted yes they are very good and they had used them. Step Change is just amazing and i thank god i found them and they turned my despair to saying we can do this. Step Change thank you so so much. Reviewed on: 22nd July 2021

Life saver and compationate

We were down at rock bottom and step change changed our lives x Reviewed on: 22nd July 2021

Best debt charity.

StepChange were a lifeline to me in 2016, the advisor was very understanding and not judgemental, I was not in a good place at the time and seemed to be chasing payments every month and getting no further forward. StepChange helped to sort out my debts and payment plan this was such a huge relief. I have recommended them to a work colleague who confided in me about their finance problems and the stress they felt. To see the relief on their face was worthwhile. Thank you so much StepChange. Reviewed on: 22nd July 2021

Sorting my debt at last

So pleased I used stepchange. Professional and empathetic. Finally on top of my debt problems solely due to contacting Stepchange. Reviewed on: 22nd July 2021

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