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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14712 reviews)

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4.95

Based on 14,712 reviews, last reviewed 21st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

Defo recommended

Would defo recommend to anyone with financial worries, they’re here to help! Don’t put it off! Reviewed on: 22nd July 2021

Peace at last

Stephanie is the best thing I could have done in a long time. Finally plucked up the courage to approach them. They were understanding and non judgemental. Reviewed on: 22nd July 2021

A life-Saver

Brilliant organisation, helped me through a difficult time. Reviewed on: 22nd July 2021

The best you will ever have.

I was 52 wirking had a good life. I was made reduntant my husband was ill with cancer and brain problems. I was crying and shaking they were wonderful so kind to me non judgemental worked out my debts what was need to keep the house going as i lost my husband died just after my redundancy. I felt small so vunerable so desperate Step Change helped me to the right path and in four years they have never ever let me down. Two months ago i wrote a massive story about step change how i hid it for years how ashamed of me but that i no longer felt ashamed i was slowly paying my debts off i could live and if anyone was in debt Step Change wetr the people to help them. So many people thanked me for telling my story some people thought i was brave some people admitted yes they are very good and they had used them. Step Change is just amazing and i thank god i found them and they turned my despair to saying we can do this. Step Change thank you so so much. Reviewed on: 22nd July 2021

Life saver and compationate

We were down at rock bottom and step change changed our lives x Reviewed on: 22nd July 2021

Best debt charity.

StepChange were a lifeline to me in 2016, the advisor was very understanding and not judgemental, I was not in a good place at the time and seemed to be chasing payments every month and getting no further forward. StepChange helped to sort out my debts and payment plan this was such a huge relief. I have recommended them to a work colleague who confided in me about their finance problems and the stress they felt. To see the relief on their face was worthwhile. Thank you so much StepChange. Reviewed on: 22nd July 2021

Sorting my debt at last

So pleased I used stepchange. Professional and empathetic. Finally on top of my debt problems solely due to contacting Stepchange. Reviewed on: 22nd July 2021

First class service

Really happy , they are always friendly and happy to help , nothing is too much trouble Reviewed on: 22nd July 2021

Always there for you

Old age and in debt the stress and worry immense. They guided me and help was always there Reviewed on: 22nd July 2021

Great

Debt piled up unfortunately as sometimes your life changes. One call to step change, set up a plan, and 1 and half years on debt almost paid off. Couldn’t be happier, no guilt when talking to someone or embarrassment Reviewed on: 22nd July 2021

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