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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Helpful and reassuring

Great company that have helped my family and I immensely Reviewed on: 4th September 2021

Really made me feel comfortable and gave great advise

Every one I have spoken too really was friendly and understanding Reviewed on: 4th September 2021

They are brilliant

I was in terrible debt and didn’t know what to do and I’m so grateful to them for helping me Reviewed on: 4th September 2021

Life changing support

Step change supported me and my family when there seemed to be no way out of the financial situation we were stuck in. The support was consistently first class throughout the 7 year period. Reviewed on: 4th September 2021

Very very helpful

My advisors have gone all out with their help. Reviewed on: 4th September 2021

Great service

Great service. No problems. Always sort problems out if needed. Reviewed on: 4th September 2021

Highly recommended debt charity

Stepchange was a great help when I was in financial arrears and could not see a way out. They talked through several ways to help me and put me on the right road to clear my debts. Excellent company and one-off the best things I done was to get in touch with stepchange. Reviewed on: 4th September 2021

Life savers!

Brilliant charity, make everything clear and easy to understand. Allowed me to finally sleep at night! Reviewed on: 4th September 2021

Excellent Service

Helped to take the daily stress to a manageable level and give me back some self esteem. Fabulous, caring people who listened and helped every step of the way. Great company. Thank you so much Reviewed on: 4th September 2021

Fantastic service from sympathetic and caring staff

I was affected by covid and lost my job and the team were amazing in helping me address my financial situation. Reviewed on: 4th September 2021

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