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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 4th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From start to finish and throughout the whole proces... From start to finish and throughout the whole process I felt supported and understood without judgement, Reviewed on: 4th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Peace of mind.

Been with Stepchange a long time x so easy to deal with and extremely professional and do not judge. Help you all the way and take the stress and worry from you in one phone call. Definately the best 100% Reviewed on: 22nd July 2021

Wouldn't have been able to manage without them

By contacting my debtors, helping me budget, arranging repayment plans and giving me certainty of my outgoings every month I was able to improve my overall financial status as well as my mental health. Reviewed on: 22nd July 2021

SOLID DEBT MANAGEMENT

PROFESSIONAL, FRIENDLY, FAST & EFFICIENT SERVICE! Reviewed on: 22nd July 2021

Mr David Watkins

Understanding, fair, show empathy, listen to my worries and concerns, puts me first. Reviewed on: 22nd July 2021

Excellent customer service

Excellent customer service and friendly advisers. No problems and everything explained, for you to understand every step of the way. Reviewed on: 22nd July 2021

Support for paying off debt

Stepchange took over my debts about 18 years ago and I was having sleepless nights and panic attacks. I have nearly paid off my debts now and they have always been very supportive and efficient. I have never had any problems and I don't think I could have done it without them Reviewed on: 22nd July 2021

Caring

Staff are ways professional, polite , caring, and listening to what you have to say and advise you on the next step of what to do Reviewed on: 22nd July 2021

Helped immensely

They helped me sort myself out and made my life easy when I had a lot to deal with. Reviewed on: 22nd July 2021

Difficult times but support there always

I have had some Difficult times but support there always, nobody could have got me through this but step change. Thank you Reviewed on: 22nd July 2021

Helped me massively

Stepchange have made everything manageable for me. If I’d swallowed my pride and called them 2 years earlier I’d have been in half the trouble I was when I finally did. Would recommend to anyone. Reviewed on: 22nd July 2021

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