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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Always there

They are always very helpful and full of knowledge. Reviewed on: 1st May 2024

By far one of the best debt management companies to...

By far one of the best debt management companies to go for! Free and very helpful! Reviewed on: 1st May 2024

Friendly staff, understood how I felt when I was rea...

Friendly staff, understood how I felt when I was really worried. Online support and information was also super useful. Reviewed on: 25th April 2024

Very helpful and informative for my financial needs

Very helpful and informative for my financial needs Reviewed on: 31st January 2024

So far so good!

I have have been dealing with Step Change who are currently helping me set up a DMP. They have been so helpful and the two customer support ladies I have spoken to (Jo / Lille) have been so lovely. Answered any questions I had. I am hoping the great service continues on in to my DMP. Thanks, Ross Reviewed on: 30th October 2023

Would highly recommend

Easy to set up lots of help available. Wish I had done this along time ago Reviewed on: 3rd September 2023

The greatest

Stepchange have been a life saving charity for me. There customer relations team are wonderful and honestly this charity deserves the biggest reward. I cannot praise them enough and cannot put into words, how much they have supported me. Reviewed on: 1st September 2023

I love stepchange....

Stepchange are the best company and service!!! They listen, they advice and gave me options for me to choose from. I love them! And the people are very polite and know their job ethics and are professional! Reviewed on: 28th August 2023

Debt helpers

They were very helpful really help put my mind at ease. Made me feel that I wasn't alone. Nothing was to much trouble. Reviewed on: 27th August 2023

Stepchange

Helped me sort my finances and make my finances manageable Reviewed on: 27th August 2023

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