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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 4th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From start to finish and throughout the whole proces... From start to finish and throughout the whole process I felt supported and understood without judgement, Reviewed on: 4th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Excellent service

Happy with the service less stress for me Reviewed on: 22nd July 2021

Always professional helpful and understanding

They make suggestions and do not pressure you to make decisions you may regret later Reviewed on: 22nd July 2021

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Lifting the weight of debt

Non judgemental assessment of my situation. Made me feel like they 'had my back' and genuinely wanted to help. Still have a long way to go, but I know that I have support Reviewed on: 22nd July 2021

Excellent Service

I can’t thank step change enough , I was at the end of my tether after my husband was medically retired and we went from a comfortable two wage household to just mine ! We had lived beyond our means and it was a constant worry ! I have since recommended Step Change to lots of people ! Keep up the Good work !!! Reviewed on: 22nd July 2021

Helpful

Agents are always helpful and non-judgmental. Reviewed on: 22nd July 2021

Takes the pressure off put things in perspective

Easy to speak to always there when you need them understanding and helpful Reviewed on: 22nd July 2021

My financial life was in a terrible place before I contacted Stepchange. From that first telephone conversation, my financial life changed 100%, the help and advise I received was incredible, I was, overnight, back in charge of my finances and life.

Stepchange are a fantastic, helpful, charity. The help and advice they gave me changed my life overnight. I was in deep trouble with my financial situation until I contacted Stepchange. I was advised to change different ways of banking living expenses ect and suddenly I was back in control of my life, and all my desperate worries were dissolving month by month. I was starting to control my finances and it felt good. I could live again. I would not hesitate to advise anyone in a similar situation as mine was to contact Stepchange. They literally have been a life saver. I would like to take this opportunity to thank the whole crew at Stepchange for all their help and advise. Brilliant! Reviewed on: 22nd July 2021

Fantastic service

Step change has changed our lives and we can finally see light and the end of the tunnel Reviewed on: 22nd July 2021

Caring, lovely people who make a difference

After a lockdown hell and split from husband of 30 years, scared and worried about not having a roof over my children’s heads because of debt and seeing no way out. A quick phone call to an amazing team of people helped me start a new life with my children. Thank you Step Change you gave me and my children a future. Reviewed on: 22nd July 2021

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