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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Top marks to setting you free.

Seamless no problems. Help you when things get tough. Reviewed on: 22nd July 2021

The power of being debt free

At last I feel in financial control, relaxed and able to sleep ! Reviewed on: 22nd July 2021

Clarity to difficult situations

Knowledgeable, supportive, relieves stress. Very helpful. Reviewed on: 22nd July 2021

Excellent non judgemental advice and friendly service.

Like everyone I was worried about phoning Stepchange- what they would say and think about me. I couldn’t have been more surprised as they are all lovely people, very helpful, non judgemental and give excellent advice. Reviewed on: 22nd July 2021

They are very efficient and very helpful and friendly

Very helpful when you phone with a question Reviewed on: 22nd July 2021

Toom a weight off my shoulders

Having been left with marriage debt. One call to Stepchange and I was back on track to paying back the debts. Always reassuring and helpful . Took the worry off my shoulders. Reviewed on: 22nd July 2021

Brilliant and helpful

Very helpful, love the fact there charity and don’t charge you. Reviewed on: 22nd July 2021

Life changing

They are so easy to contact and are very supportive of any situation. Step change has changed my life and the way I think about money. Reviewed on: 22nd July 2021

Good non judgemental help and advice

StepChange changed my life, brought order where there was chaos and despair. The very best decision I’ve ever made. Thank you Stepchange Reviewed on: 22nd July 2021

Absolutely 1st class

The call handlers are very kind they put your ease from the last minute, but we never meet these people that have changed our lives Reviewed on: 22nd July 2021

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