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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

5 out of 5 stars

They are the best advicers with issues dealing with debts Reviewed on: 12th August 2023

Great service, advice and support for many years

I am so glad i changed to step change some years ago. I appreciate the free advice, support and guidance over the years. Thank God for all the help. Reviewed on: 12th August 2023

Helping me out to pay debts

Has helped us out of financial difficulties during cost of living hikes. Deals with other agencies for you and releaves some stress Reviewed on: 11th August 2023

Friendly and helpful

They help me sort out many creditors and get my life back on track thank you stepchange Reviewed on: 11th August 2023

Great customer service

I was scared of calling up but wish I'd done it well before now but it not to late I'm getting all the help I need Reviewed on: 10th August 2023

Excellent service

Very easy to use, contact very helpful individuals Reviewed on: 10th August 2023

Great advice

Step change were brilliant in giving advice and helping me set up a way o pay my debts and all done online absolutely recommend im in a better place where i can now afford my debts Reviewed on: 8th August 2023

Such a great service

Step change is an absolutely invaluable service. Cannot reccomend more highly, often refer clients. Reviewed on: 7th August 2023

Highly recommended

I would advise anyone who is struggling with debt to speak to stepchange, as soon as I spoke to them I felt a weight had been lifted. Reviewed on: 7th August 2023

Listening and helpful.

The staff have been reassuring and marvellous. The advice and service offered were a relief—a necessary light at the end of a bleak tunnel. Reviewed on: 6th August 2023

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