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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

91% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Clarity to difficult situations

Knowledgeable, supportive, relieves stress. Very helpful. Reviewed on: 22nd July 2021

Excellent non judgemental advice and friendly service.

Like everyone I was worried about phoning Stepchange- what they would say and think about me. I couldn’t have been more surprised as they are all lovely people, very helpful, non judgemental and give excellent advice. Reviewed on: 22nd July 2021

They are very efficient and very helpful and friendly

Very helpful when you phone with a question Reviewed on: 22nd July 2021

Toom a weight off my shoulders

Having been left with marriage debt. One call to Stepchange and I was back on track to paying back the debts. Always reassuring and helpful . Took the worry off my shoulders. Reviewed on: 22nd July 2021

Brilliant and helpful

Very helpful, love the fact there charity and don’t charge you. Reviewed on: 22nd July 2021

Life changing

They are so easy to contact and are very supportive of any situation. Step change has changed my life and the way I think about money. Reviewed on: 22nd July 2021

Good non judgemental help and advice

StepChange changed my life, brought order where there was chaos and despair. The very best decision I’ve ever made. Thank you Stepchange Reviewed on: 22nd July 2021

Absolutely 1st class

The call handlers are very kind they put your ease from the last minute, but we never meet these people that have changed our lives Reviewed on: 22nd July 2021

Best help ever!

Massive help when I thought I was stick in a rut! Reviewed on: 22nd July 2021

Very helpful

Helped me and gave me peace of mind and now I can sleep at night. Reviewed on: 22nd July 2021

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