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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Very easy to understand, polite and helpful staff ,m...

Very easy to understand, polite and helpful staff ,make you feel in control again Reviewed on: 1st May 2024

Step change debt charity help me in a difficult situ...

Step change debt charity help me in a difficult situation. Glad that I was advised to use their services. Reviewed on: 1st May 2024

An invaluable resource

An invaluable resource for anyone struggling with multiple debts. They set up a debt management plan for me a year ago and my debt is now half paid. Excellent advice from professionals that has literally changed my life and how i think about and manage my money. Cannot thank them enough. Reviewed on: 1st May 2024

Very helpful and helped to get my debts under control.

Very helpful and helped to get my debts under control. Reviewed on: 1st May 2024

Was In a mess with my finances but stepchange helped...

Was In a mess with my finances but stepchange helped me big time Reviewed on: 1st May 2024

Finally debt free

Fantastic service, 6 years of absolutely brilliant customer service. I Could not of done this without you Reviewed on: 1st May 2024

Very good service helped me lots

Very good service helped me lots Reviewed on: 1st May 2024

Good experience and helping staff

Good experience and helping staff Reviewed on: 1st May 2024

Easy, helpful and trustworthy

Easy to use, very helpful and friendly, didn't get made to feel useless Reviewed on: 1st May 2024

Couldn't recommend more!!

Incredibly helpful, gave me peace of mind and I can't thank them enough. I have an active plan and it's changed my mindset and helped me get some relief. Reviewed on: 1st May 2024

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