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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Hassle free, understanding help when you really need it.

This company has helped me turn my life around when I couldn't see a way forward. When I was at my lowest, they helped me get on track, for which I am truly grateful. Reviewed on: 4th September 2021

Debt management

I became in debt after being in a financially abusive relationship, if it wasn’t for stepchange I don’t think I would be here today leaving a review , I have a few years left to pay but nearly there Reviewed on: 4th September 2021

Amazing and friendly

Always there willing to help and support very knowledgeable and no long waiting times Reviewed on: 4th September 2021

Grateful

If it wasn’t for Step Change l don’t know how l would have coped Reviewed on: 4th September 2021

Amazing support.

It really make me Feel that it was away out when I couldn’t see none. Reviewed on: 4th September 2021

A great help

Such a good company with helpful staff. Have improved my financial struggles so much thanks to them. Reviewed on: 4th September 2021

First Class

Step Change got.me started on the long road to recovery,thank you Reviewed on: 4th September 2021

Friendly and helpful

People who listen and understand in a friendly non judgemental way. Offered help when I needed it most. Reviewed on: 4th September 2021

The end of sleepless nights

Admitting I needed help was the hardest part & I agonised with making the initial call. I expected the person answering the phone to be judgemental & dismissive. Those fears were put to rest very quickly & we got on with making a plan that was fair to all. Anyone struggling with Debt should contact Step Change & realise that there is a way forward with debt that can give you peace of mind once more. Reviewed on: 4th September 2021

Best credit management firm

They are simply the best …….. I was not going to have my good credit rating without them. Reviewed on: 4th September 2021

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