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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

93% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Wonderful organisation

So helpful and understanding. Literally saved my life. Reviewed on: 22nd July 2021

I am very happy with their support

They have made my life easier to live. Thank you for your service as I would've been in a very bad place if you didn't help me! I appreciate that. Reviewed on: 22nd July 2021

Life savers!

l was in a state of panic and despair over my debt situation and step change took all of that away, completely non judgmental and dealt with all my creditors and made life manageable again, can’t thank it recommend them highly enough. Reviewed on: 22nd July 2021

Excellent Service.

My experience with Stepchange has changed my life for the better...I could go to bed now and do not have to worry anymore about my outstanding debts...Stepchange has made my life much easier. Many thanks for all your help and support. Reviewed on: 22nd July 2021

They have been amazing

As soon as I contacted them I felt a weight lift Reviewed on: 22nd July 2021

No more worries

They have helped me sought out my problems evert member of staff needs to be praised Reviewed on: 22nd July 2021

Amazing

This company is amazing, I can’t fault them I don’t like talking on the phone and it’s great I can do everything online and it’s all straight forward honestly so glad I found this company, I don’t worry as much now and can get on with my life again Reviewed on: 22nd July 2021

Turned my life back around

I struggled when coronovirus arrived even though I was in good job and I was sent home for 3 weeks and I panicked as my outgoings were quite high , I contacted a different company and they wanted to charge me over £7000 to make an arrangement, I spoke to someone about it and they mentioned Stepchange , as soon as I spoke to them they assured me and I felt a whole lot better and I now have an arrangement in place which will take time ,it is my debt and I’m fortunate enough to have a good job and health so it’ll take time but it is coming down at a pace which is easier than where I was at , really grateful and glad I reached out to them and they are kind , they are re assuring and comfortable to speak with , I’d say to anyone who feels that it is getting too much ,please call them and find out how they can find a solution for you , their advice and service is free ,I’m not connected to any financial advisory ,just a hard working man who got a little bit in too deep ,I still have 3 vehicles on finance so they managed to help me and I kept that part of my agreement rolling ,that was important as transport was needed for work and for my children to get to school . Reviewed on: 22nd July 2021

Excellent customer service

They help me a lot with my debt and I don't have to stress without them I don't think I be able to pay. Reviewed on: 22nd July 2021

Professional understanding and knowledgeable

They do exactly what they say on the tin Reviewed on: 22nd July 2021

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