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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Fantastic Service

Step Change provide a fantastic service. With professional, informative advice, anytime time you need it! Would highly recommend Reviewed on: 22nd July 2021

Happy

Step change provides a great service and all the staff are very friendly and helpful. Reviewed on: 22nd July 2021

Wonderful organisation

So helpful and understanding. Literally saved my life. Reviewed on: 22nd July 2021

I am very happy with their support

They have made my life easier to live. Thank you for your service as I would've been in a very bad place if you didn't help me! I appreciate that. Reviewed on: 22nd July 2021

Life savers!

l was in a state of panic and despair over my debt situation and step change took all of that away, completely non judgmental and dealt with all my creditors and made life manageable again, can’t thank it recommend them highly enough. Reviewed on: 22nd July 2021

Excellent Service.

My experience with Stepchange has changed my life for the better...I could go to bed now and do not have to worry anymore about my outstanding debts...Stepchange has made my life much easier. Many thanks for all your help and support. Reviewed on: 22nd July 2021

They have been amazing

As soon as I contacted them I felt a weight lift Reviewed on: 22nd July 2021

No more worries

They have helped me sought out my problems evert member of staff needs to be praised Reviewed on: 22nd July 2021

Amazing

This company is amazing, I can’t fault them I don’t like talking on the phone and it’s great I can do everything online and it’s all straight forward honestly so glad I found this company, I don’t worry as much now and can get on with my life again Reviewed on: 22nd July 2021

Turned my life back around

I struggled when coronovirus arrived even though I was in good job and I was sent home for 3 weeks and I panicked as my outgoings were quite high , I contacted a different company and they wanted to charge me over £7000 to make an arrangement, I spoke to someone about it and they mentioned Stepchange , as soon as I spoke to them they assured me and I felt a whole lot better and I now have an arrangement in place which will take time ,it is my debt and I’m fortunate enough to have a good job and health so it’ll take time but it is coming down at a pace which is easier than where I was at , really grateful and glad I reached out to them and they are kind , they are re assuring and comfortable to speak with , I’d say to anyone who feels that it is getting too much ,please call them and find out how they can find a solution for you , their advice and service is free ,I’m not connected to any financial advisory ,just a hard working man who got a little bit in too deep ,I still have 3 vehicles on finance so they managed to help me and I kept that part of my agreement rolling ,that was important as transport was needed for work and for my children to get to school . Reviewed on: 22nd July 2021

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