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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Life changing help

This organisation provide financial advise and guidance when people are at their most vulnerable. They made everything so easy and were supportive and helpful. I’m so grateful for all their hardwork Reviewed on: 4th September 2021

Excellent advice and service

Have been with step change for a number of years now and have always received excellent and relevant advice and service from them and they have helped me tremendously to get my finances sorted Reviewed on: 4th September 2021

Trustworthy company

Very understanding, helpful,and explain everything that you want to know, Reviewed on: 4th September 2021

Debt management plan

I was getting myself down and digging a big hole,it was getting bigger,my sister told me about stepchange,it's the best thing I've done,really friendly and helpful on the phone,make you feel relaxed when you feel realy down. Reviewed on: 4th September 2021

peace of mind during tough times

we all make mistakes in our youth and eventually you have to pay for them, Stepchange was there to advise and guide us, once you face your problems and start on the road back the relief from all the stress is worth it alone, highly reccomend this company, we took ours heads out of the sand and they were there to help. Reviewed on: 4th September 2021

Saved my life.

Step Change I can say in my honest opinion, saved my life. The stress was getting too much. But their help lifted that crushing weight. Thank you Step Change. You deserve a his award. I hope you win. Reviewed on: 4th September 2021

Peace of mind

StepChange have helped me to sleep a little sounder at night. Not having the worries that my bills are not being paid. I have some control back now. They were easy to talk to and can be contacted if I have a problem. Reviewed on: 4th September 2021

Lifesavers

Just as the title says, lifesavers, this is exactly what step change are, my debts and personal life were in such a state that I contemplated suicide so much so that I had to attend counselling for over a year , debt of course was just a percentage of my problems but this amazing charity took over all my debts and took the stress away of all the constant letters through the post and gave me a semblance of peace of mind back, I am eternally grateful to them, I am not out of the woods yet, I still have lots to pay off but thanks to step change the worrying is a lot less than what it was, the staff are so friendly, extremely helpful and it's not difficult to recommend them to anybody who finds themselves in the position I was, they may have quite literally kept me alive. Reviewed on: 4th September 2021

Good company

They are very good and sorted my problems out. Very Helpful Reviewed on: 4th September 2021

brilliant

this company take all of your debit worries and sort them to monthly payment that is manageable which takes away a lot of stress. They always answer any questions and i wouldn't have been able to manage with out them they deserve to win this award Reviewed on: 4th September 2021

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